We stayed two nights at this hotel. We were located on the 4th floor facing the street. I asked for a higher floor but there was nothing available. The room itself was ok with two double beds. The noise level was not as bad as I expected considering the room location. It is located in a good area very close to the theater district and restaurant alley. We did not eat in the hotel's restaurant. The rooms were clean however, our room was not refreshed the second day. They said there was a sign posted on our door stating do not disturb. I find this quite confusing since we made sure that sign was not on our door. When we returned that evening to find no new towels, cups, or made beds we called housekeeping directly. It took two calls and then someone came up but only with towels. He had to return with cups etc. Then later that evening another person came to see what we needed. Obviously the housekeeping area needs better communication. Overall, a good hotel in NYC.