I stayed at this hotel 1/20-1/24/14 while attending a convention at the Javits Convention Center. Many other reviews will mention how close this hotel is to the convention center. It is a great thing that it is within walking distance because I had to make a trek in the snow one night because all cab service was shut down due to a winter storm.
In terms of the hotel, the staff (front desk, and bellman) were very polite, welcoming, and courteous. The room that I was assigned was very modern and clean. I usually stay at Hilton properties when I travel, but was staying at this Intercontinental due to a group/convention rate. I was very pleased with my experience that I will definitely consider Intercontinental properties in the future as a result of this stay!