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“Great rooms, though a little dark” 4 of 5 stars
Review of The Chatwal, A Luxury Collection Hotel, New York

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The Chatwal, A Luxury Collection Hotel, New York
5.0 of 5 Hotel   |   130 West 44th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #38 of 455 Hotels in New York City
London
Senior Contributor
22 reviews 22 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great rooms, though a little dark”
4 of 5 stars Reviewed June 16, 2014

I stayed here for 6 nights a fantastic location just a stones throw from Times Square. Couldn't fault the staff impeccable in every way and the room was fantastic (especially the bathroom) though i did find the room a little dark and had to resort to using the torch on my iphone at times to find things in my suitcase!

Room Tip: One with bigger windows and/or one that doesn't overlook a wall to maximise daylight.
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, July 21, 2014
Dear Tenkster,

Thank you for reviewing your recent six-night stay at The Chatwal. We are pleased to know you enjoyed your time with us an received impeccable service to go with fantastic accommodations. We hope to welcome you back next time you're in New York and feel confident that you'll find improved lighting upon your return. Please do not hesitate to get in touch if you need anything at all.

Sincerely,

Axel Fischer, Hotel Manager
The Chatwal, A Luxury Collection Hotel, New York
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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682 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
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English first
London, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 14, 2014

Pros:
1. Suite with balcony is superb. The outdoor area is extremely spacious. The room itself is modern, clean and fully-equipped and the bathroom is fit for a king.
2. Times Square is right next door and a short walking distance to all the shops and restaurants around 5th Ave.
3. Staff are friendly and professional.
Cons:
1. None.
Tips:
1. Theatre-goers paradise hotel location.

Room Tip: Suite with terrace is a must.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, July 21, 2014
Dear Schroediee,

Thank you for taking the time to review our hotel. It sounds as though you enjoyed spacious accommodations and an exceptional stay here in the heart of the Theatre District. We hope to continue welcoming you back to The Chatwal for years to come. Please don't hesitate to get in touch if you need anything at all.

Sincerely,

Axel Fischer, Hotel Manager
The Chatwal, A Luxury Collection Hotel, New York
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2014

Excellent hotel in very central location close to Times Square. Staff were very friendly and helpful - nothing was too much bother. Room was very well equipped, modern, clean and very comfortable. The shower was fantastic! Will definitely stay there again whether on business or pleasure.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, July 21, 2014
Dear rjw1501,

Thank you for the kind words. We are pleased to hear you found everything to your liking and received friendly, helpful service. Please let us know if there's anything we can do to be of service to your next stay.

Sincerely,

Axel Fischer, Hotel Manager
The Chatwal, A Luxury Collection Hotel, New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 13, 2014

Great hotel with attentive staff. Room was perfect with an amazing shower. Very clean. The staff were friendly and attentive and couldn't do enough for us. Location makes it easy to get pretty much anywhere you want to in Manhattan. For my first stay in NYC, this was a great choice.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 12, 2014

The hotel is beautiful but the rooms are small and dingy with very poor lightning (and I was in a 1 bedroom suite). I would not consider this hotel 5 star. Much better hotels in the city for the same cost. Try the Langham on 5th.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, July 21, 2014
Dear LoriQC1963,

Thank you for your feedback. We appreciate your kind words and your honesty and regret that we could not better serve you during your time at our hotel. We have been in contact with our maintenance staff to investigate the lighting issues in your room.

We know you have many options when you travel to New York, and we appreciate you choosing The Chatwal. We hope to be able to welcome you back someday to show you how wonderful a stay can be. Please feel free to contact us directly if you have any further questions or comments.

Sincerely,

Axel Fischer, Hotel Manager
The Chatwal, A Luxury Collection Hotel, New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Emeryville, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 9, 2014

Spent 2 nights in this hotel during Mother's Day weekend. Out of the 10+ hotels I have stayed in NYC, this is one of the best!

Pros:
Great customer service (special attention is paid to each customer as there are only 70+ rooms)
Unique hotel experience (modern, luxurious hotel with a 1920s historical feel)
Location (close to Times Square)
Very clean

Cons:
Only 10 floors (so not a great view from the room if you care about that)

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Head, South Carolina
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 6, 2014

Beautiful boutique hotel in a historic building right off Times Sq. You enter tranquility when you step inside the Chatwal and leave behind the noise of Times Sq. Perfect spot for luxury and connivence.

Very attentive and friendly staff. Quiet and peaceful lobby and balcony bar.

Room Tip: The front rooms have a street view.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chatwal, A Luxury Collection Hotel, New York

Address: 130 West 44th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in New York City
#23 Romantic Hotel in New York City
#29 Luxury Hotel in New York City
#82 Business Hotel in New York City
#104 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Chatwal, A Luxury Collection Hotel, New York 5*
Number of rooms: 76
Official Description (provided by the hotel):
The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more   less 
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Also Known As:
The Chatwal Hotel New York City

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