I frequently visit NYC and have stayed at the majority of the 4/5 star hotels in the Times Square district. The Chatwal was undoubtedly the worst experience I've had. I arrived early and tried to check in. No rooms were ready at that point, which was no problem as I was there before check in time. I returned around 7 pm. The room still was unavailable because, per the staff, the previous people left their luggage behind. I was given a coupon for a free drink. Interestingly enough, a lot of people in the lounge area also had a coupon. In talking to the other patrons, it became quickly apparent that we were all given the line about luggage being left over. I went to dinner and returned. At 9 o'clock the room still wasn't ready. I actually didn't get into the room until 9:45 pm! The room was very small and not the cleanest I've been in; I would say it's more in line with a 4 star hotel. I checked out at 7 am. Definitely not worth the money or frustration!
- Also Known As:
- The Chatwal Hotel New York City
- The Chatwal Hotel
- Official Description (provided by the hotel):
- The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more less
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