This rating is the average of two people's opinions of this hotel. First of all, I prefer not to stay in Times Square but if that is what you want, this is a good option. The hotel is fairly small but the design is appealing. The front door and desk staff were very pleasant and interested in making us comfortable. We were upgraded to a suite because of our platinum status which is part of the problem. The suite we were given was a little unusual with two very separate spaces that did not flow together. My husband found the living space very claustrophobic and not comfortable. He also did not like the bed. For me, they had me at two full baths which is nirvana. The bathrooms were very interesting with very advanced toilets that had heated seats among other things. I found the bedroom comfortable but small. My husband did not like the fact that our view was of the building across the street but I feel that it's better than flashing neon lights.