We stayed here from December 28-30. Not NEARLY enough time for me to really acquaint myself with the hotel but let me tell you what I did experience.
The hotel is on 44th St. between 8 and 9th. And, right before a holiday (New Years Eve) in New York....YOU ARE SMACK IN THE MIDDLE OF THE MADNESS.
We drove up to the hotel and no one was outside to take our car. I saw him put bags in the car in front of us and then leave. I had to go inside and have the receptionist get the doorman. That was okay...it was busy and he probably was the only guy there. I liked what I saw when I walked in but more on this later.
Once the doorman took our car, our bags were given directly to the bellman, and our attention was drawn to the receptionist who apologized for our waiting outside. Ahhhhhh. Here we go. Our check in was smooth and she told us all about the concierge, the bar and restaurant, with a lovely smile. The décor of the lobby (art deco) is very sleek and created a feeling of civilization from the craziness of the New Yorkers and the travelers outside.
We booked a Junior Suite but were told we had an "Upgrade"? I don't think so....we were to have a view of 44th St. However, We were immediately whisked to our room on the 9th Floor, room 901 and 902, and the view was a horrid view of buildings and pigeons. Just terrible. But, what I assume happened was that they gave us a grand deluxe (a step down from what we booked) and gave us an adjoining guest room, to make it a bit bigger. Reaching, Chatwal.
The bathrooms were very cool but realized...there was not much room to put your toiletries. The beds were comfortable and the rooms very clean. The bathroom showers and heated toilet seats are awesome! So was the tv behind the glass. Very European in a way - I like the décor of the rooms as well.
The Butler Service that they advertise is not really a butler. It's someone who answers the phone downstairs and connects you to what you need. I used this butler to get our car for us....1 hour later no one had even gotten a call to retrieve the car...sigh....Another holiday snafu?
We had coffee delivered up to our room the two mornings we were there. They don't have any coffee makers in the rooms. So, prepare to spend $18 on your morning cup of joe ($10 for the coffee $6 delivery fee AND $2 for service charge!!!)
The Plus: The employees were wonderful! Absolutely, kind and always smiling. The looked good, always were trying to be at their best, and this is what perhaps will bring me back to give this hotel another shot.
Again, we only had two nights here, and paid top dollar for everything. The test of a hotel is during peak seasons; to see how they really operate, under pressure, with high capacity, using their services, as they advertise, to see if they can live up to their own expectations. The Chatwal seemed to have missed the boat...by that fraction needed - I had higher expectations for this hotel.