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“good service” 5 of 5 stars
Review of The Chatwal, A Luxury Collection Hotel, New York

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The Chatwal, A Luxury Collection Hotel, New York
5.0 of 5 Hotel   |   130 West 44th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #40 of 459 Hotels in New York City
Chatham, New Jersey
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“good service”
5 of 5 stars Reviewed September 3, 2013

the staff of the hotel was very helpful and the hotel was a good value and located in the center of the theatre district. Also had the ability to eat at the Lambs Club which is located in the hotel. Would recommend this hotel both for the quality of the service and the hospitality of the staff.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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702 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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Madrid, Spain
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 1, 2013

Impeccable service, super clean rooms, wonderful restaurant with a great fun bar in a fantastic location.... But the very very best was the service!! I stay there at the beginning of August and then at the end of the month. Both stays were great, both rooms fantastic and the service both times was consistently wonderful. Felt home soooo far away from my home. Gracias to all!

Room Tip: Rooms on the 10th floor are a dream. It is worth the extra expense!
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2013

A glamorous, luxurious stay in an art-deco, Stanford White-designed building. Granite floors in bathrooms! Extremely professional and accomodating staff. Well located near Times Square and local attractions and eateries, ie: New York diners!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lytham St Anne's, United Kingdom
2 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 27, 2013 via mobile

The Chatwall is a lovely hotel no mistake but its just missing that extra special zing that's makes a hotel a true, luxury 5* hotel.

My advice after spending 9 nights there in a junior suit... Look around first, for this price there may be better.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2013

A glamorous stay in an art-deco, Stanford White-designed building beautifully restored by Thierry Despont. Sexy, black granite bathrooms appear to sparkle with tiny diamonds, and the rain shower is big enough for a party. TV embedded in the mirror great for catching the morning news. Nice touch: the Asprey bath products. Guest room furniture is un-hotel like and inspired by chic, vintage travel trunks.
In-room bar stocked with shakers, cocktail glasses (order hand-cut ice from room service), beautifully wrapped chocolate bars plus books on the era that make you want to nestle in the stylish Corona chair all evening, but do make an appearance in the Lambs Club Bar downstairs and pick up a few good lines on the elevator ride down as the movie, "Girl in the Red Velvet Swing" (about Stanford White and 'It Girl" Evelyn Nesbit is perpetually playing in the elevator car). I didn't see a red velvet swing, but slip into a red leather booth for a vintage cocktail. Don't miss dining in the Lambs Club restaurant as you can't go wrong with the Geoffrey Zakarian menu, plus great people watching. But best of all was my butler, Brandon Short. Nothing he can't do, and so gracious while making you feel like a Broadway star!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 16, 2013

Wonderful hotel in a wonderful location!
We stayed while on holiday from Ireland and were very impressed with The Chatwal. Friendly staff, 2 minute walk to time square, and incredible decor. Everything was do tasteful and finished to the very highest standard. I especially loved the luxurious bathroom.
The room was equipped with state of the art technology and everything you could wish for including an impressive vanity case. I will always remember it as we got engaged on this particular stay but The Chatwal is special enough to make any stay there memorable.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington, DC
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed August 1, 2013

This hotel may be fine if you are visiting New York as a tourist and do not rely on SPG status for upgrades etc...

The point - Sometimes these are true business needs for an upgrade and that s why you choose to be loyal to one hotel group. In this case, I needed more space for a meeting and used a suite night award and a platinum request for an upgrade, Bothe were rejected. But when I went on the web site several suite categories were available. Called the Platinum assistance line and they also them no I could not be upgraded.

The thing is I use Starwood not just for rooms but also for many meetings throughout the year and frankly if i am going to be treated like a client that will only stay in this hotel, or any other Starwood hotel, occasional or once, there is no need to stay here.

Leave this hotel to the the tourists. I would also suggest that Starwood remove them from the network.

I am sure their response will be that there were no suites available etc when i arrived ....but both I and the platinum help line pulled up several rooms that were available, so no question - if you are SPG Gold/Platinum go stay somewhere else. Maybe when their revenues are down they will learn how to treat frequent repeat clients.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chatwal, A Luxury Collection Hotel, New York

Address: 130 West 44th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in New York City
#23 Romantic Hotel in New York City
#30 Luxury Hotel in New York City
#70 Business Hotel in New York City
#110 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Chatwal, A Luxury Collection Hotel, New York 5*
Number of rooms: 76
Official Description (provided by the hotel):
The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more   less 
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Also Known As:
The Chatwal Hotel New York City

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