Stayed here for 5 nights and booked 2 Grand Deluxe rooms whilst we were getting married in the city. From when we arrived to when we left the staff were warm friendly and provided exemplary service through out. Nothing was too much trouble. The Rooms were well decorated, bed comfortable and bathroom well stocked, if a little compact. Brandon, the head butler, pressed our wedding shirts and jackets and sent out friends clothes for dry cleaning without issue and took care and interest in our trip as did the other reception staff. Breakfast and dinner in the adjoining Lambs Club restaurant were very good. Wednesday Jazz night in the mezzanine bar was great and staff could not be nicer. Would stay again if we return to NYC.