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“Wonderful Wedding trip” 5 of 5 stars
Review of The Chatwal, A Luxury Collection Hotel, New York

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The Chatwal, A Luxury Collection Hotel, New York
5.0 of 5 Hotel   |   130 West 44th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #47 of 452 hotels in New York City
Edinburgh, United Kingdom
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Wonderful Wedding trip”
5 of 5 stars Reviewed May 1, 2013

Stayed here for 5 nights and booked 2 Grand Deluxe rooms whilst we were getting married in the city. From when we arrived to when we left the staff were warm friendly and provided exemplary service through out. Nothing was too much trouble. The Rooms were well decorated, bed comfortable and bathroom well stocked, if a little compact. Brandon, the head butler, pressed our wedding shirts and jackets and sent out friends clothes for dry cleaning without issue and took care and interest in our trip as did the other reception staff. Breakfast and dinner in the adjoining Lambs Club restaurant were very good. Wednesday Jazz night in the mezzanine bar was great and staff could not be nicer. Would stay again if we return to NYC.

Room Tip: stayed in Grand Deluxe - well equipped but a little snug - maybe opt for Junior Suite if you want mo...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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632 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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Beach Haven, New Jersey
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 1, 2013

I can't believe this hotel is so close to Times Square. The was no noise from the street. The bathrooms are amazing, the beds are very comfortable & the terrace is great. The entire hotel is gorgeous!! It felt walking in to an episode of Mad Men. It's in the perfect location to see a play.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 30, 2013

Very useful location as it is literally next to Times square and next to the theatre district (less than 10 min walk). If you are here for the shows and want a bit of luxury, Chatwal is a pretty reasonable choice. It is of course convenient to the metro and literally most of the lines run about a block from the hotel. Totally walkable to just about anywhere, central park, shopping (Macy's), Madison square, 5th avenue, Rockefeller, Empire state, Union square. The metro to Soho and downtown is a breeze. The hotel service is generally good, but really not the Mandarin Oriental excellent. The room is very well appointed and really makes an attempt to make one feel at home with the amenities, yet it is clearly luxurious. We were on the 10th floor so noise was not an issue. If there was any complain, that would be the maximum settings on their rain shower was really not quite hot enough to really satisfy. We did not formally complain hence I cannot comment on how they would have responded. Just a couple of degrees of warmer water would have made all the difference :). Overall, if we were to return to NY, we would consider staying here again. Downstair is of course the quite able restaurant The Lambs Club, run in conjunction with the new Iron chef Geoffrey Zakarian, which is a bonus.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 29, 2013

My wife and I stayed at The Chatwal for a week early in April. After a long flight from Australia we arrived, via the limo service that the hotel arranged for us, and were made to feel special right from the word go. The foyer is tiny, and adjoining the bar, so was very noisy and was a bit distracting when we were being checked in. We had a Junior Suite booked and it was very impressive - very classy. Small yes - but we are a block from Time Square. All the staff we interacted with were great especially the guys on the front door. Had breakfast in the Lambs Club one morning which was fantastic.
Only issue is that it was quite noisy at night - not the hotels fault.
There is a great little Italian restaurant just down the road toward Time Square and we ate at a 'french bistro' style place across the road from The Chatwal a few times - it was terrific.

However, all of this comes at a price and it ain't cheap!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Tx
Top Contributor
70 reviews 70 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed April 27, 2013 via mobile

We stayed in the Directors Suite and loved everything about it. The decor, the incredible bathrooms with fantastic showers,the great service of the hotel staff.

We have stayed in Times Square at The W and would not return because of the mobs in Times Square. This location is only a block away that makes a world of difference. It is not crazy busy as is The W location.

The concierge staff including Juan and Bryan gave us great advice on restaurants and the front desk staff are wonderful including Elizabeth and Catalina.

Unlike some othe comments we found that this was the first time we never heard a siren or street noise in our NYC stays. This is our new favorite NYC hotel.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance M, Front Office Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, May 3, 2013
Dear piatty73,

Thank you for taking the time to share your experience from The Chatwal NY.

We are thrilled to know you enjoyed your visit with us in our Director’s Suite and are delighted to know you found the location to be convenient. We very much appreciate the lovely comments about our team who will be very proud to read them.

We will look forward to your next visit at The Chatwal NY. If there is anything I can accommodate for you, please do not hesitate to reach out to me directly at lmiller@thechatwalny.com.

Sincerely,
Lance Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haarlem, The Netherlands
Top Contributor
59 reviews 59 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed April 26, 2013

Although we have stayed in several hotels around Times Square this boutique hotel was a surprise.
Very comfortable and spacious rooms and it all looked very new .A small hotel which means personal treatment by staff.The only critical point is that the design of the hotel sometimes conflicts with the efficiency.All in all we know that when we return to New York this will be the hotel to stay.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Altrincham,cheshire
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 25, 2013

This hotel is unbelievable. Location is perfect- a stones throw from Times Square. We were upgraded to a Junior Suite which was lovely. Lots of space in the room and the bathrooms were beautiful. Double sinks with a TV in the mirrors between them, heated toilet seat and a huge walk in rainfall shower. Every room has their own private butler. They took our champagne off us in the morning and chilled it for us all day and arranged for it to be back in our room in an ice bucket in the evening at a time of our choice. The Lambs Club bar was great. Not cheap but expected in NY hotels. The Lambs Club Restaurant was fantastic. Food was delicious. The staff make this hotel. They are so friendly and nothing is too much trouble. The only downside, which for our friends we were travelling with was a problem, was that even though you get free wifi throughout the hotel and in your room, it wasn't working at all during the 2nights/3 days we were there. They needed internet access for work and it did cause a few frustrating problems. There didn't seem to be any immediate rush to get this fixed either. It didn't bother us at all but for a business traveller, this could be a major problem. I would definitely stay back at this hotel without hesitation.By far, one of the most amazing hotels I've ever stayed in.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance M, Front Office Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, May 3, 2013
Dear Af1979,

Thank you for taking the time to share your valuable feedback from your stay at The Chatwal NY and we are glad to hear you that you enjoyed your time with us.

I apologize for the inconvenience that your friends experienced due to the internet. This rare occurrence was due to an issue with the service provider’s line outside the building, affecting many neighboring businesses and hotels. The service provider has since corrected the line and the internet is now at full speed.

We would welcome the opportunity to have you with us for a return visit. If there is anything I may be able to assist you with, please do not hesitate to reach out to me directly at lmiller@thechatwalny.com.

Sincerely,
Lance Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chatwal, A Luxury Collection Hotel, New York

Address: 130 West 44th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in New York City
#17 Romantic Hotel in New York City
#34 Luxury Hotel in New York City
#106 Business Hotel in New York City
#116 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Chatwal, A Luxury Collection Hotel, New York 5*
Official Description (provided by the hotel):
The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more   less 
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Also Known As:
The Chatwal Hotel New York City

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