We wanted a hotel in the centre of the action for my daughters and I for our NY 3 day shopping trip, with a bit of culture thrown in. Couldn't decide between this area and SOHO, in the end settled on the Chatwal and very pleased with the choice. We arrived at around 2pm, unfortunately our rooms were not ready, so we dumped the bags and headed off to "American Doll", what a nightmare, though my youngest loved it. Returned to the hotel after more retail therapy and fortunately now the room was available and we had been upgraded to a 2 room suite on the 9th floor. The rooms are beautifully decorated and the bathroom amenities are "Aspreys". The rooms are slightly lacking ceiling height, but the lighting is excellent and the windows large. They have a "Spa" and pool, actually lap pool and to be completely frank, a complete waste of time and space. The gym though small was ok and kept my eldest daughter happy for her early morning run. Re Gym/Spa, my only complaint was that the front desk and Spa desk didn't seem to know when the pool opening times were, so I wasted 1/2 hour for the place to open in the morning. Other than that, the other area that needs improving was the concierge, one was great, the other useless and all the recommendations were poor, especially the breakfast one down the street (db Bistro Moderne), just awful and very overpriced. 7th floor have terrace rooms, though you pay an additioanl price for the hotel to open the doors onto the terrace, most odd!!!
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