I had high expectations of The Chatwal after reading all of the enthusiastic reviews, none of which are false, but a bit overly-glowing in my opinion. Yes, this is a very nice, new, unique Starwood participating hotel (use your points here, don't pay $548). Location=A steps to Times Square; Service=A; Room: A- Avg/a tad small even for NYC standards, but having a patio adds space. Bed=A; Bathroom overall=B (huge shower steals all of the space) W/your stuff, it gets cluttered and space-less quickly. Bidet fans will be thrilled. Shower=A+. Desk=C- Only 2 electrical outlets available? If you got gadgets, you can only charge 2 at a time. Business travel beware...desk more like a makeup stand. Minor detail they can fix, Little table space. As you'll see from my pix, and I know I'm not a very tidy person, but room got very cluttered very fast due to last of table/place to put stuff. No where to hang garment bag due to overly thick leather clad doors. Service=A- Kudos to Brad at front desk and the butler. Room Service=A- (a bit pricey, but a neat presentation of what would typically be scrambled eggs, toast and bacon.) Based on room service, I wish I had tried the Lamb Club restaurant. Other: touchscreen master control for everything: lights, AC, and even the drapes. Sure to delight gadget lovers. Leather clad closet units will thrill closet lovers. This brown, masculine "superior room" had a nice walk-out balcony w/table and chairs. Overall, despite the double doors, a dark room, even w/all of the lights on. Chatwal is what all four star hotels should strive to achieve. Overall, thumbs up, w/few flaws. If you're sick of the typical major chain hotel w/same boring rooms, then check Chatwal out. It's great, but not the best hotel in NYC by far.