Passing time before going to a show and went in here for a drink beforehand thinking we'd eat here afterwards. Met by a friendly enough front of house young woman. We explained we only wanted drink for the moment but our son wanted some chips. She explained we should sit at the bar but as there were no seats we could have a table. A young man came to take our order. Asked my husband what he wanted and when he gave his drink order, the waiter turned to me and asked what i wanted..totally ignoring my husband. When i said i wanted a glass of white wine he told me to go and sit at the bar! I said we had come here as a family and why should i have to go to the bar by myself. He replied that if i wasn't eating then thats where i have to go (even though there was obviously no room!). I then asked him why he took my husbands order of a beer without him been told to go and sit at the bar, and his reply was that he was deaf in the left ear and didnt take is order! And none of this conversation was polite! Rude rude rude. We got our order, my son got his chips and we got the bill! Service charge added without our consent! Okay, some places do that so we paid BUT he kept our change as well! Now i admit it was pennies, or in this case "cents" but that is not the point. We did not get the correct change, we were charged for a service we did not get. It infuriates me that someone who clearly does not understand the service he is in and is such a diva continues to be employed whilst there are many others who would jump at the chance to have that job. Alex was the name on the receipt which was never returned to us despite asking for it. We did not go back for our meal after the show but went to bubba gumps instead where customer care was delivered in abundance. I would never go back here nor recommend it. Whether the food is good is irrelevant if you are made to feel unwelcome and receive such rudeness. If his left ear is such a problem that he cant take orders, then that needs addressing but do not blame the customer ... Forgoing his 'disability' he was so rude that it may be best to send him Behind the scenes, ie to wash the dishes in the kitchen!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.