We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing Stay, And No - Nothing Like the W.” 2 of 5 stars
Review of Hilton New York Fashion District

Save Saved
You added Hilton New York Fashion District to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Hilton New York Fashion District
4.0 of 5 Hotel   |   152 West 26th Street, New York City, NY 10001 (Chelsea)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
15% off Rooms!
Ranked #172 of 451 hotels in New York City
North Providence, Rhode Island
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
“Disappointing Stay, And No - Nothing Like the W.”
2 of 5 stars Reviewed January 31, 2013

A lot of review here indicated this was like Hilton's version of the W. It is not even remotely close. The rooms are noticeably smaller than every W hotel I've been in, the hotel really isn't geared towards the W's demographic at all.

We stayed here (and booked two rooms for us and another couple) because of the W comparison and such amenities as 24-hour room service because we usually get in late. Turns out, room service is over at 11pm. The web site advertised a non-existent feature.

Check-in time is 3pm. We arrived at 1pm. No problem that our room wasn't available at this time. However, it also wasn't available at 3pm, or 4:30pm either. It is entirely unacceptable to not be let up into your room at check-in time, let alone 2 hours later.

Booked both rooms on my credit card, specifically told the front desk to ONLY charge incidentals to the other couple's card for their room, that both rooms remain paid for by me. The next day the other couple got their check-out invoice, with the room charged to their incidentals-only card.

Trying to be a nice guy rather than going straight to Trip Advisor to post a review, I brought all of these issues up to the manager (JP) who offered just a credit on our breakfast room service. He promised an unspecified amount of points to my Hilton HHonors account. I got none.

Pros -
* Nice location
* Bathrooms are nice, good water pressure.
* Clean rooms.
* Cheap price
* On-site restaurant is very nice (seems too good for hotel)

Cons -
* Could not check-in until 2 hours after posted check-in time.
* Misrepresented room service hours.
* Second room had no smoke detector (ripped off wall).
* Staff doesn't understand basic billing requests.
* Brought up issues to management in private, shrugged off with lame comp offer.
* Is nothing like W hotels.

Room Tip: The Empire State Building view is available, but the hotel isn't that close to it. Paying the fe...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonNYFashion, Guest Relations Manager at Hilton New York Fashion District, responded to this review, February 1, 2013
I do apologize for the inconvenience you experienced during recent stay with us. I would love the opportunity to discuss incidents you experienced during the recent stay with us in more detail. Please contact me directly at ahram.suh@hilton.com and I will certainly make it a point to regain your confidence.
Thank you for staying with us.

Ahram Suh
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,908 people have reviewed this hotel

Traveler rating
    794
    795
    227
    60
    32
See reviews for
271
654
173
410
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Kittery, Maine
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 31, 2013

We arrived earlier than the check in time and the staff was gracious enough to let us check in early. Even if we weren't able to check in early they told us they would hold our bags for us which is a big plus in the city. Impressed with the security of the hotel, valet parking, very clean rooms and wonderful bed plus a nice size bathroom. This has become our go-to hotel in NYC!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 30, 2013

We stayed in the Hilton for one week. We arrived very early in the morning and they offered us a room pretty soon.
Our room was large and with a tasteful decoration. First class matress, pillows and linens. The service was very good and people in the reception very friendly.
The hotel has a small and croweded lobby. They have very good security mesures to get into the rooms, only guests could get in the elevator with the same card that is used to open the room door.
The hotel is not in the most beutiful block of NYC but is very convinient for using public transportation.
This Hilton is a good choice for its reasonable price and confort.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 30, 2013

We stayed in this hotel over the Thanksgiving period and found it to be a great place to get our heads down after lots of shopping and sight seeing. You are only a short walk from Macys and the subway is not far, although it is a nice walk up to Times Square. The Hotel has a newish look about it and great restaurant on the side. Also close for a good night out in the meatpacking district.
Ps - also good tv channels to watch while getting ready :)

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 29, 2013

Stayed here for a short trip to New York. Central location and great rate made it perfect. Reception was very friendly. Room was very clean. Only negative was you had to wait for security to use the elevator, a new access control system is being implemented.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doral, Florida
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 29, 2013

I loved this property. From the decor, to the finishings and furnishings, to the friendly staff and great location, it all came together wonderfully during a last-minute business trip. The property also has a great roof-top lounge and a very decent steakhouse (RARE) on the ground floor, which made late work days a lot less stressful!

I usually stay at the Millennium Hilton at the World Trade Center site, but I have to say that this property offered a much more convenient place to stay - allowing more walking access to neighborhoods, and easier cabs at night (NYC cabs tend to abandon the Financial District late at night!).

Little niceties for Hilton HHonors VIP members included a welcome treat of wine and snacks at check-in and bottled water.

The biggest drawbacks would be the tiny rooms (even for NYC) and the views, which, due to the property's location, unless you were on the highest floors as I was, would be of more buildings, and even the offices next door were "in your face" as the building is set back from the sidewalk. From my room I had an excellent view of the Empire State Building and the Garment District.

Room Tip: Be sure to get a room high up, if not on on the top floor!
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, Rhode Island
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 28, 2013

When we arrived to the hilton this past weekend in NYC, we thought that the property was going to be awesome since they give you 24 hr room service, and they had great reviews of the hotel. We were surely mistaken when we arrived. First we had to wait until check-in time, totally reasonable since we arrived 1 1/2 hrs early. However, when the check-in time came around we were still unable to check-in someone was still in one of the rooms, and they were still cleaning the other room, mind you at check-in time they are still cleaning when check out is at 12pm and check-in is at 3pm. We said okay fine just let us know when the rooms are available. We were expecting at 6:00 we would be getting a call from the hotels that the rooms were all set and ready to be checked it. To me, this is ridiculous waiting 3 extra hours when they should have already been all set. Next we get to our rooms one of them smells like smoke. It is a non-smoking hotel know we knew why they had to have "extra" time to clean one of the rooms. It smelled pretty gross for someone who doesn't smoke. When we look at the menu to make sure room service was 24hrs, the staff had no idea what we were talking about. We thought it was our mistake looked on the website and it clearly states 24hr room service provided. The only thing nice about this hotel is the resturant next door called Rare. They have pretty good food and good drinks. I would not recommend anyone to go to this hotel even if it was for a weekend like we did. Horrible.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonNYFashion, Guest Relations Manager at Hilton New York Fashion District, responded to this review, January 30, 2013
Thank you for taking the time to share feedback and experience at Hilton New York Fashion District! I apologize that we were unable to meet your expectations during your most recent stay with us. We know you have many choices when staying in New York City so we thank you for choosing Hilton New York Fashion District. Please let me know the next time you are planning a visit to NYC so that I can ensure an exceptional stay. I hope for a chance to regain your confidence in us.

Ahram Suh
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hilton New York Fashion District? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton New York Fashion District

Address: 152 West 26th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#96 Business Hotel in New York City
#103 Luxury Hotel in New York City
#136 Romantic Hotel in New York City
#160 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton New York Fashion District 4*
Official Description (provided by the hotel):
Be fashionable. One of New York City's newest hotels, Hilton New York Fashion District offers stunning design, exemplary service and four-star amenities in the heart of the fashion capital of the world. Located on West 26th Street in one of Manhattan's most remarkable neighborhoods, Hilton New York Fashion District is steps away from the Fashion Institute of Technology, The Empire State Building, Herald Square and the renowned Macy's flagship. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Cheap Tickets, Venere, Tingo, Travelocity, Agoda, TripOnline SA, BookingOdigeoWL, Priceline, Despegar.com, getaroom.com and Otel so you can book your Hilton New York Fashion District reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New York Fashion District Hotel New York City

Owners: What's your side of the story?

If you own or manage Hilton New York Fashion District, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.