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“Great value, excellent staff” 5 of 5 stars
Review of Comfort Inn Lower East Side

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Comfort Inn Lower East Side
2.0 of 5 Hotel   |   136 Ludlow Street, New York City, NY 10002 (Lower East Side)   |  
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Ranked #267 of 461 Hotels in New York City
Cardiff, Wales
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great value, excellent staff”
5 of 5 stars Reviewed February 11, 2013

My wife and I recently stayed for 7 nights at the Comfort Inn. We knew the Lower East Side, but would advise that you check out it's right for you. It's not the traditional tourist experience. Having said that, if you like walking in New York as we do, this hotel gives you easy access to the LES itself, Soho, the East Village, Chinatown, Little Italy, with the West Village just a little further. Countless restaurants and bars are available. For longer journeys four subway lines are available from the stations on East Houston and Delancey.

The hotel is great value. We have paid more than twice as much per night in this area for "boutique" hotels which offered no more than the Comfort Inn provides. Yes, the rooms are tight, but for the price that's to be expected. We had no complaints about the quality of the room and the housekeeping was good. Breakfast was fine.

We saw more of Jasmine than anyone else, and she was unfailingly helpful, especially on our last day, but all the staff were friendly and Kumar is a real gentleman. We would definitely stay here again.

Room Tip: We were on the 9th floor at the rear. Very little street noise.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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553 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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English first
Chicago, IL
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 18 cities Reviews in 18 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed February 9, 2013

Not sure why but I feel bad writing a mediocre review of this place. This was my third stay here and I didn't like it as much as previous stays.

I had booked a king room, but when I checked in they didn't have any kings available, so I got a queen.

I visit NYC often and I know rooms can be small but the rooms here are perhaps the tiniest I've ever stayed in. The room felt dark and claustrophobic to me this time. There's a tiny dining room chair crammed into a corner, so there's really no where else to sit except the bed.

The bedspreads are dirty-looking (I think from people putting their suitcases on them to unpack/pack) and need to be replaced.

The 7th floor where I stayed only had two rooms. I could often hear my neighbors conversations and television. The other side of the floor was a patio which was filled with cigarette butts (because the ashtrays were full) and was in dire need of a cleaning.

Housekeeping came way to early in the morning (like 10:15am), while I was still sleeping or getting ready. My requests to the front desk, while I was leaving, for housekeeping to visit my room went unheeded (two days).

Front desk staff - with the exception of the woman whose name I forget - seemed kind of surly/unfriendly/uninterested.

On the plus side: it's nice having a fridge in the room, and I really do like the Lower East Side neighborhood. Cute, trendy little neighborhood with lots of little shops, restaurants and bars. A coffeeshop around the corner called Espresso is great. As is Sugar Cafe for breakfast on Houston & Allen.

Definitely go see "Book of Mormon" when you visit NYC!

I have booked another trip to New York, and am staying somewhere else this time. Perhaps I will stay at Comfort Inn Lower East Side again - as the price compared to other NYC hotels is pretty good, and I do like the location - but I think the rooms, and the hotel in general, need a little TLC.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInn L, Manager at Comfort Inn Lower East Side, responded to this review, February 10, 2013
Hi Mr. keith,
I am the Manager at Comfort Inn Lower east and am sorry to hear that your third stay with us was not so pleasant. We are always on top of all reviews be it positive or not so positive, I personally will look into it and I can assure you that your next stay with us will be to your satisfaction. Please try to get in touch with me either by email or by phone and I have a very special offer for your next stay with us in the near future.

Management,
212-260-4141
comfortinn.ny@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
1 review
4 of 5 stars Reviewed February 7, 2013

Friendly staff, clean but very small rooms, the parking garage that hotel suggest will not take SUV or Full size VAN. Aria around hotel not very good, at night time. typical NY setup. close to Williamsburgh bridge, and Chinatown

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mesquite, Texas
2 reviews
5 of 5 stars Reviewed February 6, 2013

I agree with kkemom that this is a real find. My daughter and i had to plan a quick trip to New York. The Comfort Inn is the first place i called. The initial conversation with Kumar was just like talking with my brother; no intimidation whatsoever. He was so very warm and pleasant, not to mention accommodating. I was also dealing with a personal problem (which i why we had an emergency trip to NY) and he immediately assisted me with that. Upon arrival and check-in, we thought very quickly that we did not make a mistake choosing this hotel. The real fun began when we met the rest of the Comfort Inn family - Ashok (delightful), Rohit (quiet and thoughtful, Jasmine (sweet and attentive), Angel (all over the place fun), Jay (wonderful). The room for me was great, even though "small" is New York. If you want family attention, treat yourself to a "stay" at this hotel. My whole family will be staying there during NYU graduation week.

Room Tip: Speak with a hotel representative.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hightstown, New Jersey
1 review
4 of 5 stars Reviewed February 6, 2013

Staff was very friendly and helpful. Rooms small but clean and attractively decorated. It is a great value for a New York City Hotels. Breakfast was free...no frills but good choices and something for everyone. I would definately stay there again.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
4 of 5 stars Reviewed February 4, 2013

Great staff. Rooms are small but is expected in NYC. Also my room was second floor street side so lots of noise. Beds were so close together for my double room. The breakfast was good but crowded as it was in the basement - again NYC. I'm used to larger hotels but last minute and cost effective hotel where I needed to be for a rehearsal on stanton

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cranbury
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2013

This was a real find. Affordable, clean, very friendly staff, and steps from where we needed to be. The breakfast was surprisingly full of choices--nothing fancy, but filling and tasty--and free. I saw other reviews that said there were noise issues, but we didn't have that--maybe because we were in the back, away from the street. Rooms are tight, but this is NYC!

Room Tip: As for a room in the back if you worry about noise.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Comfort Inn Lower East Side

Address: 136 Ludlow Street, New York City, NY 10002
Phone Number:
Location: United States > New York > New York City > Lower East Side , Manhattan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#182 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Lower East Side 2*
Number of rooms: 32
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Also Known As:
Comfort Inn Lower East Side Hotel New York City

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