While probably not known as a "family hotel," the Crosby is certainly the warmest, and most intimate hotel I've ever stayed in.
Why? The answer is simple: the staff looks after you as if you were their family.
And while the hotel is definitely a hip and elegant place to be -- YOU, the guest -- are what the experience is all about, not any kind of pop culture around you.
Everyone from the wonderful managers Annelle and Kathrin, to Orlando the Engineer, makes your experience and every interaction you have, memorable. Any problem or question or need you have, is taken care of, virtually immediately.
I have stayed in beautiful big name hotels all over the world, and have never had this kind of service. You see, it goes beyond mere "service," because you don't really get a sense of "duty" here. It's more of a genuine desire to help make your hotel experience, and your life, easier and more fulfilling.
I know this sounds bizarre, but it's the truth. It's kind of like, how you'd imagine you'd want people to act and treat you in a perfect world - with kindness, compassion, and an uplifting, playful spirit.
You'll find this, and more, at the Crosby.
As to the decor, I don't care what they are charging you -- the amount of money you'd have to spend to put a place like this together, and the details involved in creating such clean lines in an aesthetic sense -- isn't going to be made back in your stay, no matter how long you're there.
Also, you should know I am NOT a celebrity, a heavy hitter, or someone who is high maintenance. I'm a guy from the Bronx who wears jeans and t-shirts who's done OK for himself, and that's it. The staff had no ulterior upsell motives in dealing with me, other than their desire to do the right thing and make you happy.
Having said this, I don't care who you are, how much you earn or what you do for a living - stay at The Crosby for a once in a lifetime experience like no other. And who knows? Maybe you'll run into me on my next stay, as well.
Because one thing's for sure - I will be back!
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