We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A Gem” 5 of 5 stars
Review of Crosby Street Hotel

Save Saved
You added Crosby Street Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Crosby Street Hotel
5.0 of 5 Hotel   |   79 Crosby Street, New York City, NY 10012 (Manhattan)   |  
Hotel amenities
Ranked #12 of 453 Hotels in New York City
FL
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“A Gem”
5 of 5 stars Reviewed March 23, 2014

Crosby Street Hotel is a gem in every way.
Beautiful, spacious(by NY standards) rooms with magnificent city views.
Most importantly the staff is the most attentive group we have ever encountered in NYC.
Be sure to grab a drink in the library after dinner....heaven.
The location is ideal with shopping, food and culture at your door step.
Nowhere better in the Big Apple.

Room Tip: Don't stay anywhere else!
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

427 reviews from our community

Traveler rating
    349
    58
    12
    7
    1
See reviews for
66
202
31
62
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 9, 2014

I chose the Crosby Street Hotel because it felt a bit 'different', not just the bland hotel chain option. I wasn't disappointed - this hotel has character. Quirky, beautifully furnished, but still friendly and laid back.
The rooms are cosy, not just art installations as in some design hotels, and a great deal of care has obviously gone into providing all the little things that make a difference. Great minibar too!
The staff are welcoming and friendly. I'd agree with the reviewers who have commented on breakfast: it's not that it's bad, just doesn't live up to the rest of the hotel, and it's a bit crowded and rushed. Why bother when you have Balthazar at the end of the street, or Dean and Deluca for takeaway? I was glad I booked room only as it gives an incentive to explore and it would be a shame not to since you're spoilt for choice in this part of NYC.

Room Tip: I felt it was worth it to pay extra for a room on a higher floor. Although facing the street it get...
See more room tips
  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 4, 2014

I live in New York but this is the hotel I recommend for anyone coming to stay who has a bit more of a budget. This is not a cheap place, but it is an impeccable one. The common areas are just terrific, the lounge and dining rooms are imaginatively and beautifully decorated. The restaurant is excellent and the location in the middle of Soho is wonderful. It's close to subways but also very easy to get a taxi and great to walk around. It's an elegant place, not child unfriendly, but not especially kid friendly either. I recommend it for lovers and very upmarket business travel. I go there for lunch often, it's a respite in the hubbub of New York.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 27, 2014

The location, decor, and amenities in this celebrity studded hotel are exactly what you think they are going to be. Uber stylish and cool, the rooms are comfortable, the restaurant superb, the location perfect and to top it off they mix a mean martini in the bar.

The walk to the toilets from the bar is a bit of a trek and some of the staff were clearly hired more for their good looks and fashion magazine froideur than for their efficiency or even interest in their jobs. But it is all part of the fun. Who doesn't want to be ignored by a model in a painfully groovy Soho hotel?

Not really a businessman's hotel unless one is in film or fashion, but certainly worth staying in for those weekends when you simply must pretend that life is like a Sex and the City episode.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed February 25, 2014

I decided to try out Firmdale's United States experience, based upon the strength of my previous stays at the company's properties in London. I was glad that I did.

It's almost like they have transplanted one of the London properties into SoHo. Arriving at the property presents the same feel as arriving in The Haymarket in London. Cheery faces and the now expected readiness to please attitude from the Front Office staff. My room as not quite ready on arrival, and I was politely shepherded into the restaurant adjacent the lobby and settled at the bar for a drink while I waited. This restaurant reminds me of Brumish as well. The same warm, comfortable furniture and English drawing room feel with uplifting colour added to the decor.

Once again, great food and beverage served with flair and confidence from the staff. The restaurant has a an outdoor terrace, which I can imagine would be lovely when the weather isn't -4C!

Now for the rooms. Again, that same British feel and complete with the transplanted bathrooms and British made tap ware. My shower door did not close properly and ended up with a large puddle around the toilet and moving towards the sink. A small matter, but could be dangerous as the tiles are grey and some people would not necessarily see the water on the floor, possibly slipping. A very comfortable bed as well as the signature seamstresses manikin in matching décor. My room looked out onto Crosby street with floor to ceiling glass windows to enjoy the very urban view. Double glazed windows shielded me from the street noise.

As far as the location is concerned, a great spot central to SoHo and surrounded by lots of shopping and food and beverage locations, literally a skip around the corner or across the road.

I've rated the property a 'Very Good' vs. excellent, for only one specific reason. My breakfast experience this morning and the behavior of the staff in the restaurant. Sadly, this disappointed me. It may be my feelings only, but I found the hostess surly when arriving for breakfast. I was really looking forward to the experience and this set me off on the wrong foot. As I type the manager is standing at another table mentioning, 'that breakfast is the most important meal of the day.' That should be matched with a cheery greeting when you arrive at what would otherwise be a great experience. This experience continued with my waitress determining that despite never having met me before, I would be referred to as 'honey', for the duration of the meal. I then got to listen to the staff discuss their love life.

For me, in this standard of property that is not acceptable and far too familiar when I am paying $600 USD per night to stay. I can see that the hotel does have a number of regulars and definitely agree that this type of rapport is both appropriate and familiar, as I would expect to be treated if that was my circumstance.

Having noted this, I would definitely stay here again. As I've noted before I really like what the Firmdale brand offers as an overall hospitality experience. Although the challenge of building a brand, is that customers then start to compare. On this occasion my comparison was related to the staff's manner and behavior compared to London and it came up a little short. I hope that this can be addressed so that the next stay moves my comments to 'Excellent'.

Room Tip: I have only faced Corsby St and that was nice.
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 18, 2014

Stayed in June 2013. Very comfortable, very large bed (we stayed in a superior room on 11th floor) - great shower but no bath. The staff were all very friendly and genuinely helpful. The location is fabulous, right in the centre of the shopping area of Soho with its excellent boutique shops. They charged the wrong credit card when I left which cost me a lot in exchange rate and when I went back to them (after I had been home for 3 weeks in the UK) they refunded the difference with no issue - that's customer service at its best !! Oh it also has a nice bar and does a good breakfast !

Room Tip: Try and get room on upper floors as quieter and fab views
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 15, 2014

A visit to NY is not complete without a stay at the Crosby. Kit Kemp's stylish hotel is a must.
The rooms are lovely. The service excellent and the food delicious. Extremely well located in the heart of Soho close to fabulous shopping and trendy restaurants.
In the summer, the lovely patio allows you to enjoy outdoor dining in a cosy atmosphere.
The decoration throughout the hotel is refined yet whimsical which defines Kit Kemp's style.
She promotes artwork of young designers.
She is not known as the Hotel Queen for nothing. The Crosby Hotel summarizes what we love about the Brits : tradition and fun.
A must see - even for drinks

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crosby Street Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crosby Street Hotel

Address: 79 Crosby Street, New York City, NY 10012
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #12 of 453 Hotels in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Crosby Street Hotel 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, MrandMrsSmith, World Independent Hotel Promotion, Priceline, Odigeo and Otel so you can book your Crosby Street Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Crosby Street Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.