My husband and I spent the night at this amazing hotel when going to watch the U.S. Open. We were surprised at the attention to detail in the artwork and decor in all of the rooms. The two spacious yet comfortable conference rooms had their own color palette and feel with beautiful furniture and pieces of artwork you won't see anywhere else. There is even a movie theater/screening room where they offer specials on certain nights and weekends. We didn't get back to the hotel until after 1 am and wanted a nightcap. The library off the main lobby offered an "honor bar" even though a waiter came to take our drink order. Our hotel room which had an amazing view from a huge oversized window had a fully stocked bar and a bathroom one could only dream of- gorgeous marble walls and flooring with a flat screen TV above the tub and spacious free standing shower stall. The front desk staff were actually very nice and friendly. I was not expecting that in a boutique NY hotel. Our only bad experience was in their adjoining restaurant at breakfast. You would have thought the waiter had to pay us to be in his station. He was the epitome of NY rudeness. Not a "good morning" or "can I start you with coffee" not a smile-Nothing! And that wasn't the worst part. After we ordered our food, I had to pull him away from a conversation with another waiter to ask for my coffee--he disappeared and another staff member brought it out. We waited quite a while for just our water and OJ, but when the food did arrive, our waiter delivered it to us and never asked if we wanted any refills, how our food was-- again disappeared and never returned. Ever! We finally had to leave and another staffer came to clear our dishes and leave the bill. Unfortunately, I had to excuse myself to the ladies room and my husband handled the bill. He later told me a 15% tip was automatically included in the bill! I couldn't believe it! If I had known before we were in the cab, I would have gone straight to the manager and let him have it. Bottom line, the hotel was fabulous and well run with terrific staff--they should either separate themselves from the restaurant or have the front desk train the wait staff in the business of hospitality.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.