I've stayed at this hotel several times - for business and pleasure. The staff are superb and cater expertly to both types of traveller. This trip was with my 15-yr-old daughter who loved it. Front desk staff, who really does everything, are outstanding. Room not ready? Have a glass of wine and a cupcake - on the house. Rooms are huge, stylishly and functionally appointed, quiet and whimsical. Kids will love the bench cushions on the huge sill of the gorgeous floor to ceiling windows. Great place to eat breakfast and watch the world go by. The smallest request is addressed courteously and promptly. No attitude in this boutique hotel. Everyone is a "somebody" and is treated with respect. If there is any area to work on I'd suggest the concierge desk could brush up......of the three who were on the weekend we were there, one was outstanding, one was miserable and surly and the third was knowledgable but curt. These failings, though, are more than balanced by all other staff. If you like the downtown location, I have no reservations about recommending this hotel. Also - the best subway is right around the corner, not to mention Dean and de Luca.....:)
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