Let me begin by saying, The Crosby Hotel in NYC is a wonderful place. A phenomenal location, a beautiful and artfully decorated space with spacious and high tech rooms. The rooms are all decorated beautifully and are extremely comfortable with lush furnishings and excellent bath products. The full granite bathroom has the most amazing water pressure I have ever seen. What a great shower! The lobby and the bar are exquisite and just invite one to stay in for a drink or for breakfast. So why do I wish I could give a 4 1/2 rating. It is simply spotty service. Poor advice, on two separate occasions after asking specifically, at the concierge desk, advised us to park along the street and we were ticketed. Note: The manager was very good and offered to take care of the ticket for us. The wait staff in the restaurant are very spotty. Seemingly oblivious to us twice in the morning. We had to ask for extra coffee and then I had to get up to get the bill both days as all waitstaff seemed to vanish. On several occasions, no one greeted us and no one was at the front door. Not that we expect it but for over $600 a night one should.
There were some excellent personnel as well. The young lady with the British accent who greeted us at the front desk for check in was lovely, and the excellent young man who took our bags and commiserated with us on the parking ticket was a great and helpful person as was the manager or was it the assistant manager who took care of our problem with class.
Overall, TRY IT if you have the means. It is an excellent Hotel and with just some continued tweaking of the young personnel it will be a 6 out of 5!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, MrandMrsSmith, Travelocity, World Independent Hotel Promotion, TripOnline SA and Otel so you can book your Crosby Street Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.