Located in walking distance or easy taxi ride to everything. We started with coffee and bagels/danish from a fantastic and inexpensive stand in the park then walked throughout the day to everything we wanted to see from financial district, to highline, to times square and shows, as well as central park and museums.
We were two couples and the staff made us (and everyone else) feel like VIPs. From Angelo opening the door making fabulous recommendations, to over the top service from Kendra and Benz (relax on the couches in the lounge, I'll print your boarding passes and bring them to you). I've stayed at numerous specialty and boutique hotels since I visit 2-3 times a year but I can't see staying anywhere else now. No rooms in NYC are large but these are redesigned to use the space wonderfully, fantastic lighting for reading, fun high tech touches like a TV in the bathroom mirror and keys that you simply wave at the pad. There is a comfortable living room style bar and restaurant that has music every night, it made the decision to see a show hard but was wonderful to return to. The energy of the hotel and staff is what hooks you - you never want to leave.
We had a bit of a glitch and confusion with the reservation system but they attended to it professionally and with grace beyond hotels that charge 3-4 times the price cannot manage. We left realizing there was nothing we could have done to improve the experience at this fantastic establishment -a rare event. Keep up the wonderful work we can't wait to return.
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