The Flatiron positions itself as a boutique hotel. We stayed in a queen room on the 10th floor which was comfortable but compact. Although we stayed six nights, we didn't really see or hear from any of the staff. The front-of-house was pretty absent. The website made a big deal of the rooftop terrace and bar with views of the Empire State Building, so it was a bit of a disappointment to find that was not open to guests, only private hire.
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