I want to really like this hotel, I really, really do. The front of the house staff are excellent and the crowd that gathers at Toshi's during the night seems fairly good spirited as far as New York people seem. However there were a few problems. 1) No room service 2) Forgot to clean the room (despite being requested) 3) You can hear the music from the bar all the way up to the penthouse suite.
Overall the hotel feels like a good deal for the money and the people working there are super friendly, the problem is it just didn't quite make for a 5 star experience.
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