I stayed in the hotel may of 2013 for a business trip. When walking in I was a little thrown off of how "club-like" it was (it kind of reminded me of a knock-off W.) I consider this 2 reviews
Part 1 (1 star):
My first room was rather dirty:
-door handle falling off
-wad of gum on the counter
-handprint on the head board
-dark stains on the chair
-(memory foam mattress) I am convinced due to a burn and turn/heavily accessed room
-if you are low (4th floor) it is loud
My friends tease me about being high maintenance but after I tried wiping things away, I was grossed out. I called the manager and she came up abruptly, apologized and said they would switch me to another room but they were booked for the night. They surprisingly didn't offer to re-clean the room. I went out and bought lysol wipes and wiped down everything.
The next night I was moved, up to a new floor (6) and it was a DRASTICALLY better room. It was clean, it was quiet, things were in place, the mattress was NOT memory foam. It was a really pleasant stay the additional days. The management was helpful, and the doorman was great. Definitely a 4 star experience.
However, now I am nervous to stay there again, because I am worried about what experience I will receive.
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