My last title in November was that I was treated like royalty. I did not feel it this time. Staff always nice and I got my room as an early check-in, which was great.
But I had an accessible room which was not planned so NO counter tops whatsoever in the bathroom so when you are 2 adults , one teen and three suitcases , space is important. Furthermore the cleanliness of the bathroom was not great. White marks everywhere on mirror, walls and door. Like spit...
We had to ask on both nights for a third bath towel. We did get it but should not have to ask especially the 2nd night. The staff is very helpful but not identified really well. There are guys with checkered shirts that we think is staff because they talk to you. When they are behind the counter it is clearer who is an employee.
My daughter who does not speak English very well was even a little bit scared when some 'stranger'
talked to her in the lobby. Might have been staff. Behind the counter there should be more training.
One employee could not speak loud enough and had to ask for help from another.
At check-out another told me she could not print my receipt because I used internet to make reservation ??????? So she asked the manager I guess because I urged her and I got my receipt.
The cocktail hour in the bar offers you free food which was great in November. Not so good in july.
All in all it is a excellent choice because service is attentive and location is great. You feel secure there. Rooms are quiet .
But it just lost a little bit of luster since 2013.
- Official Description (provided by the hotel):
- A one of a kind, upscale boutique hotel, located in the heart of Midtown West, Times Square area on 40th Street between 8th and 9th Avenues. The Distrikt Hotel towers 32 stories tall with unobstructed views of the cityscape and Hudson River. Offers a unique experience with the concept of staying in one of ten neighborhoods of Manhattan within the hotel. The sleek lobby space features a 14 ft. Green living wall representing Central Park and the check-in area welcomes guests to a hand carved wall of wood, detailing the streets of Manhattan. Airport grade 6/8 inch windows keep the sounds of Broadway where they belong. Additional complimentary amenities include: With dedication to detail with impeccable service, cutting edge technology, comfortable yet luxurious guestrooms and 4* amenities. Fresh cuisine with locally grown ingredients offered in the bistro as well as complimentary hors d'oeuvres in the bar for Happy Hour. Each of the 155 guestrooms are designed for the comfort and needs of the guest to include relaxing Simmons Beauty Rest mattresses, decadent Frette bed and bath linen, 37" LG flatscreen television, business desk with ergonomic chair, LATHER soaps and amenities, and wireless internet in every room. ... more less
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