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“I took one star away from last time” 4 of 5 stars
Review of Distrikt Hotel

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Distrikt Hotel
3.5 of 5 Hotel   |   342 West 40th Street, New York City, NY 10018 (Midtown)   |  
Hotel website
Hotel amenities
Ranked #21 of 463 Hotels in New York City
Certificate of Excellence 2014
GreenLeadersSilver level
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“I took one star away from last time”
4 of 5 stars Reviewed July 28, 2014

My last title in November was that I was treated like royalty. I did not feel it this time. Staff always nice and I got my room as an early check-in, which was great.
But I had an accessible room which was not planned so NO counter tops whatsoever in the bathroom so when you are 2 adults , one teen and three suitcases , space is important. Furthermore the cleanliness of the bathroom was not great. White marks everywhere on mirror, walls and door. Like spit...
We had to ask on both nights for a third bath towel. We did get it but should not have to ask especially the 2nd night. The staff is very helpful but not identified really well. There are guys with checkered shirts that we think is staff because they talk to you. When they are behind the counter it is clearer who is an employee.
My daughter who does not speak English very well was even a little bit scared when some 'stranger'
talked to her in the lobby. Might have been staff. Behind the counter there should be more training.
One employee could not speak loud enough and had to ask for help from another.

At check-out another told me she could not print my receipt because I used internet to make reservation ??????? So she asked the manager I guess because I urged her and I got my receipt.

The cocktail hour in the bar offers you free food which was great in November. Not so good in july.

All in all it is a excellent choice because service is attentive and location is great. You feel secure there. Rooms are quiet .

But it just lost a little bit of luster since 2013.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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3,622 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Auburn, Indiana
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 27, 2014

We stayed at this hotel for 4 nights. The rooms are very nice. The beds and pillows were awesome, I even tried to buy a pillow! The staff was very pleasant. The location was great, only about 4 blocks to times square. At checkout they helped us get a cab. If we visit New York again we will definitely try and stay here again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Tulsa, OK
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
161 helpful votes 161 helpful votes
5 of 5 stars Reviewed July 27, 2014

We had some friends who wanted to go to New York for the Macy's 4th of July fireworks and they asked us and another couple if we would go with them. We said it sounded like fun and I proceeded to look for a good deal for air fare and a hotel. I got on Tripadvisor and came across the Distrikt Hotel. It was highly rated, close to the Hudson River(the fireworks had been on the Hudson River in recent years) and I found a great deal on American Airlines Vacations for a package deal for all of us. It seemed like a slam dunk, so we booked it.

The first thing that happened was I got a phone call at home one day from Expedia saying the Distrikt was sold out of the type of room package we had booked and the Distrikt was going to bump us up to some special King room package. I did some checking since I did not understand why Expedia and not American Airlines Vacations was calling me and after talking to Expedia, AA Vacations and the Distrikt Hotel, I was convinced it was all legit and we were, indeed, getting an upgrade.

Upon arriving, we met Neesha for the first time (not sure if that is how her named is spelled, I stole that spelling from another review). From the moment we started checking in, I could tell Neesha was someone special. She was very helpful, polite, funny and had a great personality. Our group was asking her all kinds of questions (some dumber than others...wait...there are no dumb questions, right?). Anyway, Neesha politely answered all of them and seemed eager to help us out with whatever we needed and educate us about getting around New York.

One of our concerns was that we had booked a 4th of July fireworks cruise at the last minute when we realized that they had moved the fireworks from the Hudson River to the Brooklyn Bridge over the East River. We had this plan to walk from the Distrikt over to the Hudson River several blocks away to watch the fireworks and that went up in smoke when the fireworks got moved. Neesha gave us an obvious choice, which was a taxi ride, and pointed out what we had learned on the ride from the airport to the Distrikt that with six of us, we would have to get two taxis. Neesha suggested that she could arrange transportation for us to the port where we would be leaving out of and she could charge it to our room or I could pay the driver cash. That sounded like a pretty good deal and I agreed to have her set something up for us. I originally said I would pay the driver cash, but then changed my mind and had her charge it to our room. The cost was $50.00 each way. Had we taken two taxis, we would have paid at least $40.00 each way.

Long story short, when it was time to go to the port, we all met down in the lobby and waiting for us outside was a white stretch LIMO with my name on it! How cool is that? We definitely rode to the port in class in our stretch limo with some cool flashing lights inside. We did have to call the driver and wait a little while on him after we got back from watching the fireworks, but all in all, it was a great, fun surprise to get a limo ride. I am not sure if Neesha kept the fact that we were getting a limo a secret, but if she did, I am even more impressed.

We ended up having Neesha handle our transportation back to the airport. Instead of having to pay for two cabs, we all rode in one large SUV and it ended up costing us just a little less than the two cabs from the airport...around $80.00.

One last thing. When we first checked in, we took off exploring with one of the couples we traveled with and the other couple stayed behind because they did not want to have to walk too far and we planned on walking several miles. The couple that stayed behind asked Neesha if they could go to the "Happy Hour" and eat the snacks even if they did not want anything to drink. Neesha told them that it would not be a problem, so they went next door (the bar is just past the lobby) and proceeded to get some food and sit down to eat it. A waitress came over to get their drink order and they told her they did not want anything to drink. The waitress told them, in that case, they could not be eating the free food. They got up, left, went back over to the front desk and told Neesha what happened. She not only read the riot act to the waitress, but gave our friends two $10.00 gift certificates to use in the bar/restaurant and they ended up having breakfast there every morning and becoming friends with another waitress who worked there.

Having read a lot of the reviews on here, I don't know if there is a lot more I can add that hasn't already been said. Personally, I thought our room was very nice and modern. Although Neesha was the best, the rest of the staff were very friendly and helpful. It seemed like someone was always there to great us when we returned from one of our adventures. One of the managers came over and sat with us one evening when we were sitting in the lobby waiting on one of the other couples we were with and wanted to know if we were enjoying our stay and if there was anything she could do for us to improve our experience at the Distrikt. I mean, how many hotels do you go to where the staff is so friendly? Not many that I know of.

A number of folks have mentioned the adult stores in the area. I did not find them to be that big of a deal. No one ever accosted us walking by any of them. Probably the worst area we passed was in front of the bus station on 8th Avenue. Yes, the bus station is across the street from the Distrikt, but it is basically a wall a block long. Folks don't hang out on the side of the bus station like they do on the front side (8th Avenue) and the back side (9th Avenue). Interestingly, there is a rooftop club at the hotel next door to the Distrikt and it appeared to be a very popular place. Every evening they had a long line out the door of nicely dressed young adults waiting to get in to party, so the neighborhood can't be that bad. So, don't let some of the reviews on here talking about where the Distrikt is located scare you. You can find strange people all over Times Square and most surrounding areas in New York. The street (40th Street) in front of the Distrikt is not that scary.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
298 reviews 298 reviews
12 hotel reviews
Reviews in 47 cities Reviews in 47 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed July 27, 2014

Spent four nights here during our stay in the city. The rooms are more than comfortable with a nice large bathroom with a big shower. The staff are different from swank hotels. They dress in colourful uniforms and speak to you like you are a human, not just a guest. There is a bar on the ground floor that also serves breakfast in the mornings.
Situated right across the road from the Port Authority Building, there area can have some quite interesting specimens of New York. Saying this the area, as with the entire Manhattan, is dotted with police patrols, so it is safe.
Overall, I would definitely stay here again. Close to taxis, the Subway, and bus routes, or you could just walk.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 23, 2014

My wife & I travelled to NYC to see 3 shows in 1.5 days - had never been to this hotel before, but the location looked good. It was an easy walk up from Penn Station to 39th and we got upgraded from our lower floor King Standard room to one on the 24th floor. Only 5 or 6 rooms on a floor. Even though 2403 was right beside the elevator, you couldn't hear any noise from either it or the street. Very surprised by that! Great bed and sleeping conditions. Our only complaint was the cleanliness of the bathroom - the pull-out detail mirror is a great touch, but you could see that everyone used it to floss their teeth in it (yuck) and the wall behind it was covered with plaque (yuck again). Just a bit sloppy on the part of the cleaning staff in this boutique hotel. Still a great experience and will probably become our future base of operations next time we're in town.

Room Tip: Higher floors on the south side are definitely quieter (Port Authority bus terminal is just to the n...
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Green Features: Pretty industry-standard now - hang towels to dry and they won't be changed on you.
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey, United Kingdom
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 23, 2014

This is a great hotel that we selected having read other reviews on Trip Advisor and we did not regret our decision once!

From the initial booking it was clear that this hotel is focused on customer sevice and ensuring that your stay will be a good one. Travelling with our two adult sons and mindful of the small number of rooms on each floor (just 5) we asked that our two rooms be as close together as possible - we were told best efforts would be made and when we checked in, we found out that our request had been remembered and both rooms were on the same floor. A good start.

We had Grand View rooms and they were perfect with plenty of drawer space and hanging areas. Super air conditioning (which was needed with average temps in the mid 30 degrees C), a very comfortable and large bed, quality TV with multiple channels, an easy to use but very secure safe, an ironing board, iron and coffee machine ensured that the room was well equiped. Our room had excellent sound proofing, room to room, but you could hear some corridor noise (although with only four other rooms on a foor this was minimal and simply individuals getting out of a lift and briefly talking before they accessed their own rooms).

I had read that some felt the power from the showers not to be too good but we found it to be more than adequate on the 25th floor. The bathroom was very well equippd with quality toiletries.

More than anything though the thing that set this hotel apart was the personal touches and the staff. They were extremely personable and had a true desire to assist. Little touches like the brownies on arrival, drinks in reception, the chocolates and weather forecast at night made you feel like you were a very honoured guest and that you were staying in a family orientated establishment - an oasis within one of the busiest cities in the world.

There was some buidling work adjacent the hotel but this did not affect our stay nor did it disturb us within our room.

I would have no hesitation in recommending this hotel indeed, I would wonder why anyone would want to go anywhere ele!

Room Tip: We were on 25th floor and it was very quiet with good views. NYC is a busy and noisy city so my sugg...
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Green Features: A living wall in reception is a pretty big green statement for starters but it was clear that throughout the hotel there is an evironmentally-friendly attitude
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 23, 2014

This was a really nice experience and the staff was also really great. The rooms are a good size and have what you need. It's also really great that they have happy hour once in a while (it might've been every night but I don't remember!). Generally really satisfied with the hotel and recommend it for a weekend trip to NYC or the like!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Distrikt Hotel

Address: 342 West 40th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #21 of 463 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Distrikt Hotel 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
A one of a kind, upscale boutique hotel, located in the heart of Midtown West, Times Square area on 40th Street between 8th and 9th Avenues. The Distrikt Hotel towers 32 stories tall with unobstructed views of the cityscape and Hudson River. Offers a unique experience with the concept of staying in one of ten neighborhoods of Manhattan within the hotel. The sleek lobby space features a 14 ft. Green living wall representing Central Park and the check-in area welcomes guests to a hand carved wall of wood, detailing the streets of Manhattan. Airport grade 6/8 inch windows keep the sounds of Broadway where they belong. Additional complimentary amenities include: With dedication to detail with impeccable service, cutting edge technology, comfortable yet luxurious guestrooms and 4* amenities. Fresh cuisine with locally grown ingredients offered in the bistro as well as complimentary hors d'oeuvres in the bar for Happy Hour. Each of the 155 guestrooms are designed for the comfort and needs of the guest to include relaxing Simmons Beauty Rest mattresses, decadent Frette bed and bath linen, 37" LG flatscreen television, business desk with ergonomic chair, LATHER soaps and amenities, and wireless internet in every room. ... more   less 
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