My last title in November was that I was treated like royalty. I did not feel it this time. Staff always nice and I got my room as an early check-in, which was great.
But I had an accessible room which was not planned so NO counter tops whatsoever in the bathroom so when you are 2 adults , one teen and three suitcases , space is important. Furthermore the cleanliness of the bathroom was not great. White marks everywhere on mirror, walls and door. Like spit...
We had to ask on both nights for a third bath towel. We did get it but should not have to ask especially the 2nd night. The staff is very helpful but not identified really well. There are guys with checkered shirts that we think is staff because they talk to you. When they are behind the counter it is clearer who is an employee.
My daughter who does not speak English very well was even a little bit scared when some 'stranger'
talked to her in the lobby. Might have been staff. Behind the counter there should be more training.
One employee could not speak loud enough and had to ask for help from another.
At check-out another told me she could not print my receipt because I used internet to make reservation ??????? So she asked the manager I guess because I urged her and I got my receipt.
The cocktail hour in the bar offers you free food which was great in November. Not so good in july.
All in all it is a excellent choice because service is attentive and location is great. You feel secure there. Rooms are quiet .
But it just lost a little bit of luster since 2013.