Amazing hotel with friendly and helpful staff from the minute you walk up to the door. Immaculate and modern rooms, great views of the city from the 26th floor in our grand view king room. We We're greeted with two chocolate brownies on our bed. Bathrooms were spacious and great powerful showers and toiletries were replaced daily.
We were given a complimentary voucher for a free continental breakfast each when we checked in, this was ideal for us as it set us up for the mornings sightseeing and shopping ahead so used the restaurant a few times. Quick service
The staff at the front desk always seem to be smiling and happy to see you and are always willing to help, their help never let us down especially when looking for good unknown restaurants in the area. Another plus with this hotel is that you can be in contact with them via twitter and Facebook and theft are great with their replies. Posting great deals and events on around the city
I've seen a few negatives about the bus terminal opposite the hotel. For us this was a positive as we took a day trip to Woodbury commons shopping outlet. 2mins out the hotel and we were on the bus and we never had far to walk home with all our new purchases
Can honestly say this was the best city break hotel we have stayed in and would definitely be our top choice for a return to NYC. We never felt unsafe in or around the hotel area. Only a short walk from many of the main attractions....... Hope for another visit soon