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“Nice hotel, great location” 4 of 5 stars
Review of Hampton Inn Manhattan / Times Square South

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Hampton Inn Manhattan / Times Square South
3.0 of 5 Hotel   |   337 West 39th Street, New York City, NY 10018 (Midtown)   |  
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Ranked #165 of 463 Hotels in New York City
Certificate of Excellence 2014
Elma, New York
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
“Nice hotel, great location”
4 of 5 stars Reviewed May 5, 2014

We stayed here for one night. The hotel is in a nice location. The rooms are extremely tiny, so if you have never stayed in NYC this could be a shocker! The staff was very nice and the breakfast was done well.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, May 11, 2014
Hi there! Thank you so much for choosing us! We are glad to hear that you enjoyed your visit. Please make sure to stay with US next time you are in town!

Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,473 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
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tucker
Top Contributor
58 reviews 58 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 4, 2014

Staff is friendly. Comfy beds. Clean. Its $55 from lga. 9th ave has great eats. They have a great breakfast 6-10am. Free wifi. Free business center. Free afternoon cookies. Free tea coffee and hot chocolate. Tiny shower.

Room Tip: No pool. Walikng distance from javits center
See more room tips
Green Features: Its fine normal. Same as others. They ask if you want to reuse the towels
  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, May 11, 2014
Hi there! Thank you for staying with us. We hope you had a great time in the city. We appreciate the review and hope you come back and see us soon!

Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California
Top Contributor
65 reviews 65 reviews
51 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed May 1, 2014

I am a pretty good traveler. I spend over 100 nights a year on the road so I try to be accommodating and understanding of the staff. I can roll with things pretty easily but really had a hard time trying to understand why the staff was just rude.
I had a one night stay as I needed to overnight in NY because of my flight. Got to the hotel and asked them in help in resolving a small issue which any other hotel would have done without a problem, especially being a Hilton Diamond Member. Of course, the help they gave was non existent and when I asked for a manager a lady came out and pretty much yelled at me.
I will NEVER stay at this hotel again. I should have picked the other hotel on my list but thought the $20 savings would be worth it. Same on me. Never again.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, May 11, 2014
Hello,

I apologize that we did not exceed your expectations. If you have the time, I'd love to talk to you about your stay with us. Thank you again for choosing us, hope to hear from you soon.
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United States
1 review
5 of 5 stars Reviewed April 30, 2014

This is a great hotel close enough to everything but far enough away (2 blocks) that you are not bothered by too much noise at night. The team is friendly and always willing to help with suggestions. It was very busy when we were there but you would not expect differently in a NYC Hotel. Would recommend this facility to consider for traveling to the city.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, May 1, 2014
Hi there!! We thank you for the review and recommendations!!! We aim to please and we are happy to hear that we met your expectations! Please make sure to come back and stay with us next time you are in the city!!!
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Effingham, Illinois
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 28, 2014

This location is excellent. We were close to most NYC attractions and public transportation. The lobby is very small. They store luggage, but unfortunately it is is in the lobby for the most part. The rooms are also small. However, we had a corner room on almost the top floor. The views were great. We could see the Empire State Building at night from our room, which was beautiful. We also very much appreciated the little extra shown by the staff. On Easter, the Easter bunny came with a basketful of goodies for all the people eating breakfast, that although crowded, was tasty. Overall, the staff was extremely helpful and friendly. This, the value, and the location is why we are giving it an excellent rating!

Room Tip: top floors have excellent views and more quiet
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, May 1, 2014
Oh, the bunny rabbit!! Ha! I'm so glad you liked our Easter treats!! We thank you for your kind words and review. It was such a pleasure having you here and we hope you come back soon!!! Have a great Spring!
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Saxton, Pennsylvania
1 review
3 of 5 stars Reviewed April 28, 2014

Hotel is in a safe and convenient location to all Times Square attractions. The breakfast is good. A great variety of cold and hot foods. The staff was quick to replenish the items on the buffet. Beds are uncomfortable. The noise from the elevators can be annoying at times. The room size is appropriate for two people. Heating did not work very well. It was either too hot or too cold. No happy medium. Housekeeping is slow to respond (if they ever do). I had to ask three times for clean towels and still had to go track down staff.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, May 1, 2014
Thank you for your review. I am saddened to hear about some the challenges you faced during your stay. We will definitely address these concerns with the staff. We thank you for your honesty and for your feedback. Thanks again for choosing us!
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Leicester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 27, 2014

Recently we spent two nights ( Apr. 12 -14th) in NYC on our way to Miami, and this hotel was perfect for our purpose, within walking distance of central park, theatres, the Rockefeller centre etc. Located centrally and at the right price it served us well. The staff were very friendly and helpful. Our room was clean and well maintained, unfortunately as we only had two nights we were not able to use all its facilities. This was our first visit to the USA and this initial impression was positive for the remainder of our holiday in the States.! If we do return to NYC then the Hampton will be our first choice.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, May 1, 2014
We are so glad to hear that your first visit to the states was a great one!! We are happy to have been your choice here in NYC. It was such a pleasure having you here and we hope you come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Manhattan / Times Square South

Address: 337 West 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#126 Romantic Hotel in New York City
#128 Family Hotel in New York City
#171 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hampton Inn Manhattan / Times Square South 3*
Number of rooms: 184
Official Description (provided by the hotel):
Stay in Times Square and wake up to all of the great attractions the city has to offer. The Hampton Inn Manhattan/Times Square South is the perfect base for travelers looking to experience everything New York has to offer from concerts at Madison Square Garden to Broadway theatre productions and the works of the world’s most famous artists at the Museum of Modern Art. Walk to Central Park or hop on the subway and travel to other famous attractions throughout the city.When you return from a long day of experiencing all of the sights and sounds the city has to offer, you can relax in a clean and fresh Hampton bed® and send pictures to family and friends using our high speed internet. When you wake up you can enjoy our signature complimentary breakfast with free coffee and tea throughout the day. ... more   less 
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Also Known As:
Hampton Inn Manhattan / Times Square South Hotel New York City

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