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“Nice hotel but really compact” 4 of 5 stars
Review of Hampton Inn Manhattan / Times Square South

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Hampton Inn Manhattan / Times Square South
3.0 of 5 Hotel   |   337 West 39th Street, New York City, NY 10018 (Manhattan)   |  
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Ranked #138 of 452 hotels in New York City
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Nice hotel but really compact”
4 of 5 stars Reviewed April 22, 2014

Everything was really great--service, friendliness, cleanliness of room; however, we were up on the 32nd floor and the hotel itself is rather compact. We had a great view, but I would definitely request a room closer to the ground floor.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, April 26, 2014
Hi, thank you for the review. We hope you enjoyed your time in the city! We appreciate you staying with us and hope to see you again very soon!
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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Bay Area, CA
Top Contributor
56 reviews 56 reviews
56 hotel reviews
Reviews in 42 cities Reviews in 42 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 21, 2014

Came by for a 3 night stay and the experience was mediocre at best.

My Yelp check-in was supposed to get me an upgrade...but the front desk agent said that they were sold out that night...

Arrived into my room at 72F...set it to 70F and went to dinner. Came back to a 72F room. 4 separate visits by maintenance came in from 11 pm - 2 am to finally resolve the issue by replacing the thermostat...

Con:
- There are only 2 elevators at this property and the elevator jams up at peak hours...stopping at every other floor.
- "Warm" water take a good 5 minutes from the really small shower...
- Face towels were missing on the first night
- Part of the housekeeper rubber glove was found on top of my bath towel...
- Elevator sounds woke me up in the morning...
- The mattress is very basic (bonnell springs) which means that the mattress is only good for 1 person (no motion separation)
- ...the mattress was pretty stained and there was no mattress topper...

Complimentary breakfast was helpful and the items changed daily. They also had a station with FREE hot beverages throughout the day.

Wifi was complimentary but slow...tough to upload pics on Yelp!

Room Tip: Request a room on the higher level to minimize street noice
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  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, April 26, 2014
Hello, thank you so much for taking the time out to review your stay with us. We apologize for not fulfilling your upgrade request and for the mishaps during your stay. We appreciate the honest rating as it helps us pin point specific areas that need to be fixed immediately. We have addressed the concerns you touched on with the appropriate departments. Please be assured that these areas of improvement will be remedied. Thanks again for giving us a shot!

Thanks!
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Jackson, United States
1 review
5 of 5 stars Reviewed April 21, 2014

The hotel is quite nice - rooms are nice, good location. Actually seems better at night - it is well lit and there are lots of people about. Internet service is good as are morning breakfasts. Only two small elevators which present a problem at peak traffic times. great location.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, April 26, 2014
Hi there!! Thank you so much for staying with us, we loved having you here! Glad to see you enjoyed the perks!! Hurry back!
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Montreal, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 17, 2014

My stay at the Hampton Inn was sensational! The staff was amazing. I wish I could have brought Sue-Ellen and Christopher back to Canada with me! When I arrived there was a group of students checking-out and my room wasn't ready. I had driven in from Montreal, Canada. I asked if my luggage could be stored until it was ready. Christopher took care of this while I used the gym facilities to freshen up a bit. By the time I arrived back at the lobby my room was ready. This was amazing!!

The staff new me by name by the end of the first night. It's a smaller hotel. 6 rooms per floor which makes it unique. It's a tall building though. I The only downsides of this stay was the lack of mini-fridge in the room. I would have liked to be able to store food. I however bought a small cooler and used ice to keep things cool. Perhaps it's not standard for Hampton Inn to furnish a fridge. also, the housekeeper slammed the doors all day. If you decide to stay out all night and sleep all day, not the best choice.

Overall, my experience was amazing. I usually stay at a Hilton but the fact that breakfast is included makes this hotel a definite steal in Time Square! The parking across the street is $45 per night. It's open 24hrs. I believe Groupon has a special out right now for $25/night with ICON. Worth a shot if you can nab that deal.

Room Tip: Ask to be away from the ice machine. Since there are only six rooms per floor, a few of the floors h...
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  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, April 18, 2014
We are absolutely delighted to hear that we made such a lasting impression!!! Thank you so much for your kind words and praises!! Sue Ellen, Chris, and the entire team send their best!!! We love it when guests give us great feedback!!! Thank you !! Please hurry back, NYC misses you already!!!
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Newcastle, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 11, 2014

We have just returned from a 4 night break here and I cannot fault this hotel. Very central, clean and the complimentary breakfast set us up well for the day. Staff were very helpful and courteous and nothing was to much to ask. Rooms were serviced daily with new bedding and towels. I must mention that we asked for a car to take us back to the airport and were told this would be no problem and indeed it wasn't.......needless to say the white stretch limo was not what we were expecting!! Thank you Alex...you made one ten year old girl very happy!!
We would certainly stay here again.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, April 15, 2014
It's only right that you left NYC in style!!! We are so glad to hear that you enjoyed your time with us!! Alex was very appreciative of your kind words. We loved having you here and can't wait for your next visit!

CHEERS!
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Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 10, 2014

We moved to this hotel after a bad experience with one of those "hip" hotels in another part of town. So relieved to find a normal sized room, king sized bed, in room coffee/tea service, and free breakfast for $169/nt. This hotel was very clean. Front desk staff and concierge were very friendly, responsive and helpful.

This hotel is within walking distance to Times Square and the Empire State Building.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, April 15, 2014
Hello there,


Sorry to hear that you did not have a great experience at your first hotel...but, it brought you to us, not sorry!! :) We thank you so much for taking the time out to review your time with us. It was an absolute pleasure having you here! Please come back and see us soon! NYC is awesome in the Summer! Hurry back!
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Chestnut Hill, United States
1 review
4 of 5 stars Reviewed April 8, 2014

Room was very clean, though compact. Great complimentary breakfast with lots of options. Staff was very friendly and helpful. Close to all the theaters. The only complaint was the price and the NY state taxes. Our room with a king-sized bed was $350/d.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan / Times Square South, responded to this review, April 15, 2014
Hello,

We'd like to thank you for choosing our hotel during your visit to NYC. We appreciate your feedback and hope you come back and see us soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Manhattan / Times Square South

Address: 337 West 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#79 Romantic Hotel in New York City
#112 Family Hotel in New York City
#168 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hampton Inn Manhattan / Times Square South 3*
Official Description (provided by the hotel):
Stay in Times Square and wake up to all of the great attractions the city has to offer. The Hampton Inn Manhattan/Times Square South is the perfect base for travelers looking to experience everything New York has to offer from concerts at Madison Square Garden to Broadway theatre productions and the works of the world’s most famous artists at the Museum of Modern Art. Walk to Central Park or hop on the subway and travel to other famous attractions throughout the city.When you return from a long day of experiencing all of the sights and sounds the city has to offer, you can relax in a clean and fresh Hampton bed® and send pictures to family and friends using our high speed internet. When you wake up you can enjoy our signature complimentary breakfast with free coffee and tea throughout the day. ... more   less 
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Also Known As:
Hampton Inn Manhattan / Times Square South Hotel New York City

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