The East Village Apartments at 32 East 3rd Street in Greenwich Village, NYC, are nicely furnished apartments with character in an interesting neighborhood. But I have a few significant problems with them.
First and foremost, they are right next door to a rehab center called Project Renewal which serves mainly addicts and former addicts.
I think many individuals, and especially families with children, would be uncomfortable walking past the tough and wasted-looking guys who are usually standing around outside the rehab center, literally next door to the East Village Apartments. Not only do the owners of East Village Apartments not mention the rehab center in any of their literature, they visually misrepresent it on their website. The colorful and appealing image on their website, showing what looks like the EVA building and neighboring buildings, is very misleading. In reality, to the immediate right of the building is the rehab center's outdoor lounge/exercise area. The pleasant looking buildings pictured to the right of the EVA on the website do not exist in that location. But when you look at the image on the home page of the website you imagine that is what it looks like. I think this is extremely deceptive advertising.
In addition, the East Village Apartments has some very odd rules. Guests are asked to replace any toilet paper they use. Surely not, you say? Yes, that is what they ask, for an apartment that costs four to eight hundred dollars a night. Check-out time is 10AM. I've never stayed anywhere else with a 10AM checkout time. Speaking of checking out, an employee is assigned to be present in the apartment during check-out, presumably to make sure nothing has been stolen or damaged. I think it's disrespectful to the guests. The EVA rules say that there will be a $150.00 charge for each thirty minutes you are late at checkout. A pretty hefty charge in my opinion. By the way, I checked out on time.
These are the reasons I'm giving the East Village Apartments a low rating, and wouldn't consider staying there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 29, 2013
Report response as inappropriate
I am disappointed to hear that you feel you had a bad experience at our apartments. I would have been happy to address your concerns in person, as our policy of meeting with all departing guests is to ensure we provided the best experience possible. We are also accessible by phone and email throughout our guests' stay, and had I been informed of any problems, I would have resolved them immediately.
Most guests appreciate the great value that our apartments offer, because we charge the same for a 800-1400 sq ft luxury apartment as one would pay for a small hotel room of 300-400 sq ft.
Yes, there is a shelter on our street and while our guests have, on occasion, been visually offended, there has never been any physical altercations with our guests. The location of this facility has never been an issue, but more recently, the yard at the facility had been closed temporarily and therefore, there was a greater street presence by some of the shelter's residents. However, we are in constant contact with the management at the facility and this issue has now been resolved.
In reference to the check out time, guests are informed of the departure time from the first correspondence and repeated several times in various emails prior to arrival. Because we are cleaning an entire apartment and not just one room, we require six hours to prepare the room for our next guests. East Village Apartments take great pride in the cleanliness of the apartments and in order to keep the exceptionally high standard, we try to adhere to these times. We have never charged a guest for a late check out but our policy is in place and, for the most part, has been adhered to by our guests. Of course, if our guests need additional time and we can accomodate special requests, we always do so.
In relation to paper goods, we provide an ample supply of toilet paper, etc., and only ask that in the event that the supplies run out during their stay, that guests replace enough for their own use.
Again, I'm sorry to hear our apartments didn't meet your expectation but we always strive to give the best service possible and are receptive to any suggestions.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.