We stayed 1 Thursday night for a Staycation (since we live in Manhattan), but we needed to be out of our apartment, so we redeemed 22,000 Hyatt Gold Passport points for a night at Andaz Wall Street. Regular cash rates were $411 using the AAA rate and $457 otherwise. However, on weekend nights, the cash rates fell to $236 (AAA) and $262 (regular). Just something to keep in mind for those who are traveling for weekend leisure and not (weekday) business.
Given Andaz' reputation, we were expecting and received excellent service as soon as our taxi pulled up in front. A well dressed bellman came over to the taxi and started loading up our bags with a smile as we made our way out of the humid sweltering heat and into the perfectly air conditioned hotel lobby.
When I walked in, a receptionist walked over and brought me to the check-in area which was a long table of Macbooks and iPads instead of the usual "Front Desk" format.
She mentioned to me that I must really like Hyatt hotels after seeing his Diamond status to which I smirked. She offered the standard options for welcome amenities (1,000 Hyatt points or a local gift) but also said they offered a new option - a $10 donation to the Wounded Warrior Project (a charity supporting injured military veterans) on my behalf. Interestingly enough, she really spoke poorly of the local gift saying it's really not worth selecting. We selected the donation.
Diamond Amenities: Fortunately, given the hotel wasn't full, we were upgraded to a suite (Room 1525) for being a Diamond member. We were also given a late 4PM checkout the next day and were given $40/person for breakfast in the hotel restaurant in the morning.
Upon wanding the card over the lock, we opened the door and entered the sleek looking livingroom area. Unlike other hotel suites we've been in, the Andaz suite was more of a very large single room with a half-wall partition separating the livingroom area from the bedroom area. The partition was a livingroom TV on one side and a bedroom closet on the other. Clever. Odd, but clever. But this partition actually made the room a lot better for my family because I could constantly keep an eye on my 2 year old no matter which part of the suite she was playing in.
The bathroom was also very unique. While most hotels use a clean white tile to show you how sterile it is. But of course, the Andaz does it differently and uses a high contrast black tile. Further, they have glass doors separating the sink area from the toilet and the spa-like bathtub and rain shower.
But my personal favorite feature of the Andaz stay was that WiFi and non-alcoholic drinks/snacks in the mini-bar were complimentary. Instead of nickle and diming (or quartering!) for every little thing, the Andaz just wants you to enjoy your stay and not worry about extra charges.
So while we usually just drink the free bottles of water at most hotels, now we could have a cold Coke or orange juice or green tea. In addition to the soft drinks, they had a few granola bars, artisan chocolate bar and spicy dill pickle flavored potato chips for free as well.
However, the room was already showing some wear and tear. The floor boards seemed to be warping where there were bubbles in the floor. Additionally, there were several visible scuff marks on the walls where furniture/luggage may have scraped against the wall. Additionally, there were several large cracks in the bathroom floor. None of these made a big impact on our 1 night stay, but just something that stuck out given how high end and new the hotel is.
The one service issue was that they seemed to be understaffed. When we were checking out, we called downstairs to help with our luggage. After 20 minutes, no one showed up. I called back down and made a 2nd request. The woman who checked us in appeared at our door and loaded up our luggage on the cart.