We stayed at the Casablanca for a couple nights and one night at the Andaz Wall Street. The Andaz is very modern, sleek, and stylish. The restaurant inside is immaculate with great tasting food so hats off to the chefs. Veronica and Erin was very helpful at the front desk and was very enthusiastic about everything which made us feel alive. A lot of road noise and construction goes on during the night and it was distracting which aggravated us a lot. Daniel the assistant manager put up with our yelling most of the night. Even then he apologized and remained calm while still trying to find a solution instead of an excuse. He personally moved all of our luggage to another room...a manager did that. A nice final touch was a card with a note stating "Yours in Service". This made us forget the sleepless night. The hotel staff in general is amazing and exudes sincere genuine personalities. This is what makes a hotel memorable even if there are problems.