Our vacation started with great warm heart felt greetings from the Front Desk associates, from the moment that we arrived everything has been terrific and most pleasant. We absolutely ADORED-Miss Perry- her warm smiles, conversation and her wicked hot chocolates that greeted us each evening as we celebrated our anniversary and birthday celebration. We loved our room upgrade to the Andaz Large King with the separate bath and shower...and not to mention the padded window sitting area. The only thing we were little bit baffled by during our stay was the breakfast service received from the restaurant associates each morning were very cold and impersonal...This was a sharp contrast from the the rest of the hotel team. Overall, we LOVE our ANDAZ experience and its a shame, only at selected locations in the US, that you can find ANDAZ properties.