My partner and I took advantage of the 3 nights for 2 deal this month at the Mave. We too were greeted by a doorman and friendly faces at the front desk. Unfortunately, when we arrived at 4:30pm (check-in is 3:00pm) our room was not yet ready, however the staff was very accomodating and brought us next door for complimentary drinks at Olana - thankfully... since there is no where to sit in the lobby area.
The room was very clean, trendy, and comfortable (small though - but common for NYC). The bed was very cozy and big! Loved the art work and furniture. The only downer(s) were that the mini fridge had not yet been installed and we were unaware the room would not have a bath tub (only shower). The shower was fun and new-age style, however if we left the bathroom door open the fire alarm would go off. In addition since the shower barrier is only half-way the water went all over the floor - so don't leave anything on the bathroom floor and I would recommend not to put towels down b/c it just makes more of a mess. The H2O products were nothing special.
It was dissappointing that the following day when we arrived back at the hotel at 6:30pm to relax before going out to dinner to find that our room had not yet been cleaned. The cleaning staff said we were next, which was only mildly irritating, but that there is no where to go to wait it out (b/c the lobby has no seating). We had to meander around the stairs for 10 minutes.
The hotel was exceptionally quiet for NYC, which was great, however the wood shade over the window really didn't block out the light from the office building across the street. When asked how our stay was going - this was mentioned and they provided complimentary eye-shades which really helped. The room next door had a very creaky door which got annoying after a while, b/c the guest seemed to go in and out every 5 minutes, but after they checked out and no one checked back into that room - it was fine.
Since the hotel is new they are still working out a few bugs such as the elevator, of the two only one was working and very slow, but this will be fixed soon. The lobby was very elegant, but seating is absent and necessary.
Personally, I did not like the artisan breakfast except for the coffee (yum). For the hype they give it you would think it to be spectacular. Of the three mornings we went down, all 3x I had to ask for plates and napkins, one day they ran out of bread before we came down at 9:30am, the other day we went down at 9:00am and only a few crumbles of cheese were left, and on a different day someone must have forgot to pick up the fantsy jelly b/c Shop Rite was the brand for the day with the price tag right on top of the jar $1.79 lol. I firmly believe they should have provided in addition to the artisan breakfast some fresh fruit (bananas and apples) and some fresh juice (OJ). The breakfast got boring after a day. Add some fruit, juice, peanut butter, bagles and cream cheese and that would suffice for a great addition to the fresh baked bread and cheese.
Overall, the staff was extremely accomodating and helpful always asking how we were and how our stay was. They would do their best to make a situation better. Customer service was 100%. We would stay there again (hopefully with the bugs worked out).
- Official Description (provided by the hotel):
- Welcome to the new center of the universe, the Flatiron District. Located at the core, the newly opened 72 room MAve Hotel puts you steps away from iconic New York, at the crossroads of sophistication and chic. Wander to Chelsea, Madison Square, Gramercy and Union Square from this impressive address. Modern in style, yet simplistic in nature—featuring hardwood floors and eclectic urban artwork, the MAve is your personal Manhattan pied d’ terre. ... more less
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- Also Known As:
- The Mave Hotel New York City
- Mave New York City
- Mave Hotel New York City