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“Fantastic Experience -- Great Staff!” 5 of 5 stars
Review of Staybridge Suites Times Square - New York City

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Staybridge Suites Times Square - New York City
3.5 of 5 Hotel   |   340 West 40th Street, New York City, NY 10018   |  
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Ranked #48 of 453 Hotels in New York City
rwoman11
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
“Fantastic Experience -- Great Staff!”
5 of 5 stars Reviewed November 1, 2010

I booked the Staybridge Suites - NYC/Times Square largely based on other Trip Advisor Reviews. I flew in on a Friday and my sister and a friend joined me Saturday morning.

Location: It is located on 40th Street, not too far from 8th. It was an easy walk from Penn Station. There is also a subway station nearby. Times Square is a few blocks away, but very easy to get to.

Check in: I arrived at the hotel around 5pm. It was busy, but the reception staff immediate greeted me, thanking me for being a Priority Club member. Because of my PC status, they gave me a "welcome bag" with chocolates and pretzels, which I thought was really nice. They acknowledged my sister and friend (by name) who would arrive the next morning.

Room: My first room was on the 28th floor and I had a view of the Empire State Building and had a king sized bed. Being NYC, the room was a little small; it included a kitchenette (well appointed). The bed was very comfortable and I slept great! I had to go down to the desk to sort out the issue of 1 bed and 3 adults. They said they would rectify it in the morning, which was fine. The next day, they said they'd move my bags to my new room once it was cleaned - we just had to leave our packed bags in the room. When we returned that night, reception provided new keys and we had a room with 2 beds for the 3 of us.

The rooms are very modern. A/C and heat controls, good towels, etc. My sister, my friend, and I all slept well and were pleased with our stay.

Breakfast: Breakfast included a nice variety of hot food, cereals, baked goods, and dairy products. There was also coffee and juice. As other reviews have stated, it can get very busy.

Services: They have the Bridgemart (small store), gym, concierge (helpfulness varied), and do receptions during the week. The staff was really great - very friendly and helpful.

Elevators: The 3 elevators get very busy, especially at peak times.

I would absolutely stay here again! We were very happy with our stay.

Thanks!

  • Stayed October 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Rock Hill, SC
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 1, 2010

This hotel is exceptional. I travel to NY approximately 5 times per year; I have stayed at many properties in a similar price point, and this hotel far exceeded the others. The rooms are large by NY standards, cleanliness was superb, the full kitchen is very convienent, the free wi-fi and included breakfast add significant value, and the staff was exceptionally friendly/helpful. While the hotels location between 8th and 9th avenue removes it somewhat from the immediate Times Square vicinity, all major tourist attractions are within a short walk or subway ride away. Also within a block are several coffee shops and eateries. Typically when I plan my travel to NY, I stay at the hotel with the best rate, or the one I find on a discount travel site. However, after staying at this hotel, I would be willing to pay slightly more, simply for the peace of mind of knowing my stay will be exceptional.

  • Stayed October 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonbridge, United Kingdom
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 1, 2010

The hotel is in a good location just 10mins walk from Penn Station.

We checked in early and asked for a high room so they gave us one on the top floor (32nd). The view is not perfect because of a building opposite but it is good nonetheless.

The room was very good and had everything we needed in it.

Problems with the room were the water pressure on the shower kept cutting out in the morning. Probably due to the number of people using it. Not sure if this is an issue for all hotels in the area or not?

Second issue was the thin walls. On the first night we could hear some muffled chat next door. On the second night we had some Spanish speakers who seemed to be shouting at one another for an hour or so.

Third issue was the hotel only has 3 lifts for 32 floors, each with 10 rooms on them. As a result you can be waiting for 5-15mins for a lift depending on how busy things are.

If I did it again I would have got a room on a lower floor and used the stairs.

Breakfast was a little basic with just a burger & scrambled eggs available as the hot option. Also a queue for the toasters. Was not that impressed so we missed breakfast for our subsequent 2 mornings?

Having said that the hotel is in prime location for sightseeing and the Times Square/Rockefeller/Empire State area is all in walking distance.

The corner of 40th/8th Ave has the port authority and a Porn DVD shop. As with any commuter terminal there are people hanging about and some of the look dogey but we never felt threatened or anything. Cabs seem pretty cheap so you can always get one back if you feel worried.

All in all a good place to stay but bring some earplugs and stay on one of the lower floors.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bismarck, North Dakota
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 31, 2010

We stayed at the Staybridge Oct 26-30, 2010. The hotel is in easy walking distance to multiple theaters. There is a subway stop very near the door. The staff were very accommodating. Breakfast was busy, but more than ample. They also had a reception Tuesday-Thursday nights with heavy hors d'oeurves, wine and soda and we managed to not eat out those nights as it was more than enough to cover supper. Our room was small-ish, but that's typical of a NYC room. There was a fridge, microwave, dishwasher, plates, silverware, etc. The various comforts of home were all there. Between the desk and an extra counter, there was a lot of horizontal surface, which is usually in short supply. The bathroom was also compact. It has a corner shower only which was quite small, but adequate. The door for the shower didn't seat properly so there was some minor leakage. Also the shower is enclosed in glass, so is see-through, fine for us married folks but might be awkward for others! The bathroom door has a frosted pane in the middle of it which allows light through, so leaving the bathroom fan on (which is connected to a light) for noise wasn't an option. Noise wasn't terrible. Mostly we heard noise from the street below and from the hallway. No noise from other rooms was heard. We left the fan on the heater/air conditioner and it worked fine to keep things quiet, and I'm a light sleeper.

The internet worked great with no password and was free. Another big plus!

The main problem of the hotel was the elevators. In the mornings it would take FOREVER to get an elevator. There were 32 floors but only have 3 elevators and it seemed that sometimes they skipped floors, so perhaps the staff had them for their use. It was far easier to go down the stairwell, although it was narrow and made one dizzy to circle down so many flights.

Overall we highly recommend this hotel and would definitely use it again.

  • Stayed October 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ocean Grove, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2010

We stayed at Staybridge Suites for 3 days, October 5-7. First of all Andy was really helpful and a definite asset to the hotel. We arrived early and the entire staff couldn't be more helpful and I have to also mention Carter at the front desk who also assisted us. The beds were the most comfortable I have ever experienced in any hotel, NO BED BUGS!!!!!! We got a personal lesson from Andy concerning the extensive training that the entire staff receives when it comes to bed bug prevention and it really put our minds at ease since we had previously been very concerned about this . The "sundowner" was great. Not only was there a selection of wines but there were also two beers on tap, Stella Artois and Bud Light (self serve). We met some great folks and the whole affair had a cool cocktail party vibe. Breakfast was better than expected with nice variety. The location is fine and very convenient to the subway. Don't worry about the idea that this neighborhood is "seedy" or somewhat unsafe. I know unsafe, this aint it. No more construction and although you are right behind Port Authority it's very quiet. Check out the Skybar next door (ask Andy) the view is great and it's very affordable during happy hour. All in all, this place is fantastic! and by the way I don't know what everyone is talking about with this slow elevator business. Learn some patience people!

Stayed October 2010, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte, MG
Top Contributor
65 reviews 65 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 29, 2010

This cozy brand new hotel is the best option nowadays in New York. Located by the side of Port Authority Bus Terminal, it's easy to get buses for many places around New York. It's also one block from a metro's station making it extremely practical to go anywhere in New York. Only two blocks away from Times Square and the Broadways' theaters enjoying the plays turns out to be very easy . The rates are ok and the amenities are excellent. The room has a little kitchen that made our life easier. The bed is comfortable and the bathroom is clean and easy to maintain. The staff is very polite and helpful. Our thanks go especially to Mike, from the front desk, who helped us with a problem even after we had left the hotel. The next time you go to New York, try the Staybriged and you will become a fan.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2010

at first we were told no rooms available we can store your bags but thats it then the next person who walked in got a room straight away!! i was very ill from a long flight and needed my room to be ready! after alot of complaining they magically found us a room. but we paid extra for a bigger room with view which we didnt get. after more complaining we were eventually moved to the room we PAID for . although after a terrible start we were more then pleased with the room it was very clean, brand new and excellently equiped. the bed was the best i had ever slept in and i didnt want to get out!! would stay again next time im in new york!!

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Times Square - New York City

Address: 340 West 40th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#36 Family Hotel in New York City
#43 Romantic Hotel in New York City
#50 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
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