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“A friendly staff overcome the issues” 4 of 5 stars
Review of Staybridge Suites Times Square - New York City

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Staybridge Suites Times Square - New York City
3.5 of 5 Hotel   |   340 West 40th Street, New York City, NY 10018   |  
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Ranked #47 of 455 Hotels in New York City
Bristol, United Kingdom
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
52 helpful votes 52 helpful votes
“A friendly staff overcome the issues”
4 of 5 stars Reviewed March 15, 2013

We stayed here in April 2012. Very friendly and helpful staff and a nice touch providing chocolates in our room as they knew we were there for a celebration.
The restaurant was overfull with queues at peak breakfast time. You will spend a lot of time waiting for a lift if you are on a middle floor as they fill up with higher floor guests an there aren't enough lifts to deal with the flow. This is particularly an issue at check out times with baggage in the lift as well as people.
On the map it looks a convenient place to stay but, in truth, the road outside is a little dark and we didnt feel totally safe. Claiming to be in Times Square is a bit creative, it's a bit of a treck to get to where the tourists would recognise as Times Square. But it is right next to the bus station.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,142 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Killarney, Ireland
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 15, 2013

I found this hotel ideal for touring the center of NYC staff were very helpful, We had a very comfortable & spacious room. Only thing it tends to get a crazy for breakfast as the dinning room is small compared to the size of the hotel

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2013

The location was great, close to bus station and subway. Hotel staff was very friendly, and nice touch on the early evening refreshers during weekdays. Rooms were spacious and clean and breakfast was a bonus.

No complaints overall. Will definitely come back to stay here


Peter

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
87 reviews 87 reviews
74 hotel reviews
Reviews in 42 cities Reviews in 42 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed March 14, 2013

It’s clear that other reviewers have had their expectations clearly met here, but as a long-standing Platinum Priority Club member and frequent Trip Advisor reviewer, I tend to look deeper at what is important to me.

When I first entered my top-floor room (3205), my attention was drawn to the fact that there was a connecting door to the adjoining room (3204), due to the fact that I could hear every word the couple next door was saying. After they left the room, you could hear them again while they waited for the elevators which were directly in front of both our rooms. Then when the housekeeping team entered their room, you could hear everything again. It was at this point that I realised there was no way I could stay in that room.

After showing much patience and a willingness to help, the staff moved me to a room on a lower floor and with a smaller bed, but one without a connecting door and a view (though I wouldn’t get too hung up about “views” in this city of skyscrapers). I was also told that the rooms that backed on to the three elevator shafts would also be noisy, so I wasn’t offered one of those.

I have uploaded a picture of a typical floor plan, so you can make an informed decision about which room you could prefer. If you are a light sleeper, noise between rooms, the elevators and in the corridors is clearly an issue. You should also bear in mind that due to the size of the studios, you are – in effect – sleeping in the kitchen and that means contending with the noise of the fridge-freezer too.

The situation at breakfast is chaotic. There is clearly not enough space given the size of the hotel. The first morning I was lucky and was able to grab a table just as one family were leaving. The following morning, I had to return to my room and try again 30 minutes later. By timing my breakfasts earlier on my last two mornings, I was able to find a place, but on one of the low-level sofas, where you have to eat from tables that were only really designed to rest a drink from the bar.

The selection of breakfast items did vary from day-to-day, including the second choice of fruit juice and one or two of the hot items, though the fruit selection remained the same, so it was melon every day. The quality was OK, but nothing to write home about. And it was generally served at an unappetising luke-warm temperature. For me, having a good breakfast is key to a successfully day. The breakfast experience here didn't offer me this. I would be genuinely concerned if I was here on business and trying to keep to a morning schedule.

The evening reception that I attended was just a shambolic. Now I’ve stayed at Staybridge Suites in the UK where this is a calm reflective session. Here there were families playing board games all over the place. And a board game takes up valuable table space, so you can imagine there was even less room to seat or eat. And unlike with breakfast, when they would at least open the bar area as an overflow, the bar manager wasn't allowing food in there in the evenings. The quality of the food – burgers and hot-dogs on this occasion – didn't look too promising either, so I decided to eat out. It was this moment that convinced me that this hotel is really targeting the leisure market.

Others have mentioned the slow elevator service. That can’t really be helped given the design of the building, though it’s not made any easier by the housekeeping staff also having to use the same elevators, often just to move up or down one floor, which has to have an impact on the guest user experience.

At times, the lobby music (musak) was much too loud, not just for the size of the small lobby, but also to create an appropriate ambience for a New York hotel entrance.

If you are here for a leisure break and using up airline or hotel points, or on a very special discounted rate, I could understand the attraction of staying here. If you are here on business and paying the ridiculously high standard rates, I would recommend staying 10 or blocks further south at the full service (and new) Holiday Inn which had rates of between $60 and $100 lower per night over the time I was there.

Yes, the staff is extremely welcoming and efficient and the location is good, but the nature of the other important factors for me that I've mentioned above would stop me from returning here, when I know there to be alternatives across the city that better meet my expectations.

  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Times Square - New York City, responded to this review, July 17, 2013
Dear BritTraveller68,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 14, 2013

I stayed at the Staybridge Suites for several days with my wife and teenage grandson this past week. The facility is relatively new and in great shape, the staff are very friendly and helpful, and the facilities are very nice. The rooms are pretty small, but very comfortable and nicely appointed. For more than 2 people, however, it starts getting a little crowded. Also, the breakfasts, while crowded at peak times, were very good for this type of buffet. There was a good selection and the staff kept it all up very well. If I had any complaint, it would have to be the elevators. There are 32 floors and only 3 elevators, so at peak times in the am, elevator waits were quite lengthy.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 14, 2013

Having never been to NY before we ha no idea where to stay. My husband chose Staybridge due to its proximity to Times Square and the free breakfast. This location is only a few blocks from Times Square and 2 from the subway which is very convenient. The rooms were small (I imagine all are in NY) they have a large fridge and kitchenette with dishwasher although takes up a lot of space in your room. We had 2 beds (fulls at best) and the smallest shower (no tub).

The staff was very helpful and the entire property was very clean. Elevators hard to get sometimes and breakfast was ok. Not embassy suites type but ok. Helpful not to have to walk anywhere for breakfast.

HUGE Downside to this location is that it is across the street from the Bus Terminal. (As is the fairfield and one other hotel) Which means at the crack of dawn you hear all the buses running in and out of there. Millions a year run through this terminal. In addition it is 3 doors down from the NYC parole department. At night it's closed but durning the day....

Even though we had a nice time I would stay somewhere different (unless I needed a kitchen in my room). W would be nice if you want to be in Times Square. Beware Times is noisy though. Upper east side of Central Park have honking restrictions maybe more quiet? If you are not afraid to take the subway find a hotel close to it then you have access to the entire city. Next time I would like to stay in SoHo or the village because we spent most of our time in Downtown, little Italy, Chinatown and that's closer.

With 34,000 NYC police officers patrolling NY we felt really safe (although travel smart)

  • Stayed March 2013
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
79 reviews 79 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 14, 2013

I went with the Staybridge Suites because they offer reasonable parking options - and it was perfect. Nice room (3rd floor - make sure to get one at the top though), free breakfast (be early) and great location.

Room Tip: Top floor!
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iris J, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this review, March 15, 2013
Hello uskern,

Thank you for your feedback as each one is very important to us and we truly appreciate the time you took to share your experience. The Idea is to make sure that we anticipate and meet your every need while at the Staybridge and make it as seamless as possible. This also includes something as simple as parking which is a BIG deal in the Time Square area being just a stone throw away, most importantly we ensure that our guest receive favorable rate. We are happy that our complimentary breakfast was time efficient for you and our location is an added bonus to what makes the Staybridge one of the most unique hotels in the time square area. Looking forward to welcome you back soon.
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Additional Information about Staybridge Suites Times Square - New York City

Address: 340 West 40th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#32 Family Hotel in New York City
#40 Romantic Hotel in New York City
#53 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
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