We stayed here in April 2012. Very friendly and helpful staff and a nice touch providing chocolates in our room as they knew we were there for a celebration.
The restaurant was overfull with queues at peak breakfast time. You will spend a lot of time waiting for a lift if you are on a middle floor as they fill up with higher floor guests an there aren't enough lifts to deal with the flow. This is particularly an issue at check out times with baggage in the lift as well as people.
On the map it looks a convenient place to stay but, in truth, the road outside is a little dark and we didnt feel totally safe. Claiming to be in Times Square is a bit creative, it's a bit of a treck to get to where the tourists would recognise as Times Square. But it is right next to the bus station.