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Staybridge Suites Times Square - New York City: Traveler Reviews

3.5 of 5
340 West 40th Street, New York City, NY 10018
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Staybridge Suites Times Square - New York City
Ranked #26 of 432 hotels in New York City
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2,181 reviews from our community

Traveler rating
    1,346
    698
    108
    18
    10
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Families
594
 
Couples
737
 
Solo
87
 
Business
152
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Hollywood UK
Top Contributor
73 reviews 73 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
37 helpful votes 37 helpful votes
“Superb Staff”
5 of 5 stars Reviewed December 2, 2012

Thoroughly enjoyed our stay at the Staybridge Suites. Without exception all of the staff are extremely friendly, helpful and very hard working and did everything to make our stay a great experience.

Prior to our visit we were a little concerned about the negative comments regarding lifts and breakfasts but neither adversely impacted our stay, whatsoever.

The Social Gatherings provided an wonderful opportunity to meet fellow guests.

In conclusion a great hotel in a very convenient location.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this review
December 5, 2012
Thank you so much for taking the time to write this review, we truly appreciate it!

Our #1 goal at the Staybridge Suites is to make sure our guests receive 100% customer service satisfaction, so we are thrilled to hear you were not disappointed!

We are thrilled to hear you enjoyed all of our amenities that we have to offer our guests complimentary. The two most popular amenities that we have are our all American breakfast buffet served daily Mon-Fri 6:30-10am and Sat-Sun 7-11am, and our social receptions Tues-Thurs from 5-7pm, including a changing menu of finger foods, wine, beer and sodas. These two features offer a special opportunity for our guests to not only socialize with other travelers, but also enjoy a free meal, relax and escape the hustle and bustle of Manhattan.
It is truly our pleasure to have made your stay more enjoyable and we appreciate you taking the time to acknowledge our staff members. Our team is always more than willing to help out our guest anytime, that’s what we're here for!

Thank you for your comments and we look forward to welcoming you back next time!

Warm Regards,
Staybridge Team
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Auckland Central, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Would stay again in an instant!”
5 of 5 stars Reviewed December 2, 2012

This hotel was perfect for everything we wanted to see and do in NYC.
Within walking distance to a lot of main attractions/sights, what you can't walk to there are various subway lines close by.
Breakfast was amazing, happy hour was amazing.
Did not feel unsafe on the street as previous people have said. It really is no more unsafe than any other area of New York, really didnt see what the fuss was about.
Will be recommending this hotel to all my familly and friends!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this review
December 5, 2012
Thank you for choosing the Staybridge Suites Times Square for your New York City visit. We are so very glad to hear you thoroughly enjoyed your trip!

We are happy you took full advantage of the amenities of the hotel and what our location has to offer. We are only steps away from the center of Times Square and all the major subway stations, granting you easy access to all the attractions NYC has to offer. We have also joined forces with the other hotels in the area to help in the beautification of the neighborhood. This in recent years has dramatically improved the immediate area. Just like you said, there is no need to feel threatened in any way, especially with so many 24 hour establishments nearby.

I am glad to hear you were able to enjoy our breakfast and social receptions. These are two of our most raved about amenities we offer on the house! The social receptions are held (Tue -Thurs 5pm-7pm) including beer, wine, salads and a changing menu of finger foods. Our all American breakfast buffet also offers a wide range of hot and cold items to chose which is served daily (M-F 6:30-10 Sat &Sun 7-11).

Thank you again for all your comments and recommending our hotel, we look forward to welcoming you back to the Staybridge Suites next time you visit the Big Apple!

Warm Regards,
Staybridge Team
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New Delhi, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Excellent hotel, great location and fabulous housekeeping!”
5 of 5 stars Reviewed December 1, 2012

Pros:

1) Awesome location
2) Good rooms
3) Nice amenities
4) Good breakfast
5) Great housekeeping
6) Nice bed
7) Great staff overall
8) Well designed rooms and nice kitchen
9) Excellent internet speeds
10) Free self laundry service
11) Decent fitness club

Cons:

1) Because the hotel is always full, you have to wait for the elevators during peak hours

This is a very good hotel to stay whether you're visiting for business or personal. The location of the hotel is very good. You have delis, super stores, fashion stores and times square around the corner. The Port Authority bus terminal is literally 30 secs away and nearest sub station is 60 secs away!

Room Tip: Take a room away from the elevators, they create huge sound
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this review
December 5, 2012
Hello and thank you for taking the time to write this wonderful review!

At the Staybridge Suites Times Square we offer the whole package; an array of complimentary amenities, services, a wonderful location and the modern comforts and conveniences you would expect to receive at home, all at an amazing value!

Our rooms were made with the mindset of comfort and convenience to make all of our guests feel at home. We are thrilled to hear you found the room to be clean and comfortable as well. Our housekeeping staff is dedicated to making sure our guest’s rooms are spotless and clean, so we are extremely happy you noticed! The kitchenettes in the rooms provide for that extra functionality and convenience unlike most hotels would offer; the ability to store additional items (drinks, food, etc), prepare a home cooked meal or even heat up your morning coffee without even leaving your room.

The breakfast buffet is amongst a favorite of our guests and is served every morning (M-F 6:30-10, S & S 7-11) for our guests to enjoy! As you mentioned the location is quite convenient because it provides for easy access to all of New York City’s famous attractions, entertainment and within walking distance to Times Square and Hell’s Kitchen.

Our staff is very happy to hear that they offered friendly and helpful customer service, that’s what we are here for! We certainly look forward to welcoming you back on your next Again, thank you for taking the time to comment on our hotel, we surely cannot wait to welcome you back and next time you decide to visit; don't hesitate to contact us, so we can make your stay even more enjoyable than the last!

Warm Regards,
Staybridge Team
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Fleet
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Great location”
4 of 5 stars Reviewed December 1, 2012

We have just returned from a week at Staybridge Suites. I was a little worried about the hotel from some of the earlier reviews but we had a great holiday. Hotel's location is superb. Hotel facilities great - all that you would normally expect. Breakfasts were great, sometimes it was a little crowded at breakfast but there was never an occasion when we could not find a table. The staff were very pleasant, polite & friendly & overall we were more than happy with the hotel and all it had to offer.

Stayed November 2012, traveled as a couple
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Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review
December 1, 2012
Hello and thank you for your fantastic review!

You've explained our hotel in great detail, and we appreciate that, because we know other Tripadvisor members read our reviews very carefully.

Our location is truly perfect for the average NYC tourist or visiting family because the Staybridge Suites Times Square is so close to so many of the attractions there are to see here.

Our rooms are really spacious, especially for one located in Manhattan. Our beds are notoriously comfortable, and we have full kitchenettes inside of every room. If you check in and see something missing, or get to your room and realize you would like a bathtub instead of a shower, please do not hesitate to contact the FD, because we are here to make your stay more comfortable.

We really do appreciate the time you took out to write this. Our staff puts in a lot of effort to make the Staybridge Suites Times Square run and look the way it does and it’s always great when a guest of ours acknowledges that.

Happy holidays!

~Staybridge Staff
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london
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Amazing bed”
4 of 5 stars Reviewed November 30, 2012

Stayed for 4 nights and enjoyed the best quality beds ever! The bed was so comfortable!
The rooms were not luxurious though pleasantly decorated and clean.
The road it was on was a little seedy/disappointing but once you get over that- the positive was that it was close to ports authority and therefore trains and buses. It was close to the 9th avenue restaurants and close (though a little removed from time square)
The staff were very pleasant and helpful and the cost was reasonable. The free grab and go breakfast was a plus and ideal when on a short break and conscious of costs. Also on some evenings there was a free meal - which came in very handy.
There was a reasonably stocked kitchen area - but anything cooked meant that your clothes would smell - therefore forget it!!!!
The other 2 downsides are a very slow lift service (only 3 lifts for several floors - which takes ages a busy times) and a very noisy airconditioning system (which keeps you awake),
The is not enough space for more than 2 people so would not be ideal for a family holiday

Room Tip: if you are on a lower floor the lifts are more tolerable I think
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by GaugeLondon for New York City
Ask GaugeLondon about Staybridge Suites Times Square - New York City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review
December 1, 2012
Hello and thank you for taking the time to review the Staybridge Suites Times Square!

Located in the center of New York City, Midtown is the perfect starting point for all of your day’s adventures. We are directly across the street from the Port Authority Bus Terminal, minutes away from Times Square, the Theatre and Garment District and just a short walk away from Hell’s Kitchen’s best restaurants.

We at Staybridge Suites do our best so that our guests enjoy their stay and most importantly feel comfortable in their home away from home. For that reason all departments, especially housekeeping, work hard to assure that the rooms are immaculate. We are sorry for the wait for the elevator, but we do advise our guests to try to avoid going up and downstairs during the peak breakfast hours. We also wish that you would have contacted us regarding your air conditioning unit; we have engineering on staff that would have loved to address that problem for you and make your stay just that much more comfortable.

Our rooms are studio suites that are equipped with a full kitchenette. Our queen and king suites can accommodate 2 people each and our 2 bed double studio suite can accommodate a family of 4. At the hotel a complimentary hot and cold breakfast buffet is included in all reservations. On Tuesdays, Wednesdays and Thursdays guests can join us for our weekly socials, 5pm-7pm, where we serve complimentary beer, wine and hors d'oeuvres.

Thank you so much for your review,Happy Holidays!

~Staybridge Staff
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Additional Information about Staybridge Suites Times Square - New York City

Also Known As:
Staybridge Suites Times Square - New York City Hotel
Staybridge Suites Times Square - New York City Hotel New York City
Address: 340 West 40th Street, New York City, NY 10018
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Suites Wheelchair access
Hotel Style:
#24 Family Hotels in New York City
#50 Business Hotels in New York City
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! Stay a Night, Stay a Week, Stay a Year. ... more   less 
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