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Staybridge Suites Times Square - New York City: Traveler Reviews

3.5 of 5
340 West 40th Street, New York City, NY 10018
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Staybridge Suites Times Square - New York City
Ranked #26 of 435 hotels in New York City
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2,177 reviews from our community

Traveler rating
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Families
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
london
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Amazing bed”
4 of 5 stars Reviewed November 30, 2012

Stayed for 4 nights and enjoyed the best quality beds ever! The bed was so comfortable!
The rooms were not luxurious though pleasantly decorated and clean.
The road it was on was a little seedy/disappointing but once you get over that- the positive was that it was close to ports authority and therefore trains and buses. It was close to the 9th avenue restaurants and close (though a little removed from time square)
The staff were very pleasant and helpful and the cost was reasonable. The free grab and go breakfast was a plus and ideal when on a short break and conscious of costs. Also on some evenings there was a free meal - which came in very handy.
There was a reasonably stocked kitchen area - but anything cooked meant that your clothes would smell - therefore forget it!!!!
The other 2 downsides are a very slow lift service (only 3 lifts for several floors - which takes ages a busy times) and a very noisy airconditioning system (which keeps you awake),
The is not enough space for more than 2 people so would not be ideal for a family holiday

Room Tip: if you are on a lower floor the lifts are more tolerable I think
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review
December 1, 2012
Hello and thank you for taking the time to review the Staybridge Suites Times Square!

Located in the center of New York City, Midtown is the perfect starting point for all of your day’s adventures. We are directly across the street from the Port Authority Bus Terminal, minutes away from Times Square, the Theatre and Garment District and just a short walk away from Hell’s Kitchen’s best restaurants.

We at Staybridge Suites do our best so that our guests enjoy their stay and most importantly feel comfortable in their home away from home. For that reason all departments, especially housekeeping, work hard to assure that the rooms are immaculate. We are sorry for the wait for the elevator, but we do advise our guests to try to avoid going up and downstairs during the peak breakfast hours. We also wish that you would have contacted us regarding your air conditioning unit; we have engineering on staff that would have loved to address that problem for you and make your stay just that much more comfortable.

Our rooms are studio suites that are equipped with a full kitchenette. Our queen and king suites can accommodate 2 people each and our 2 bed double studio suite can accommodate a family of 4. At the hotel a complimentary hot and cold breakfast buffet is included in all reservations. On Tuesdays, Wednesdays and Thursdays guests can join us for our weekly socials, 5pm-7pm, where we serve complimentary beer, wine and hors d'oeuvres.

Thank you so much for your review,Happy Holidays!

~Staybridge Staff
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Bayfield, Ontario
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“A few blocks away from Times Square”
5 of 5 stars Reviewed November 30, 2012

We love staying at Staybridge Suites and the Times Square location did not disappoint. The front desk staff Megan and Ray the bellman and the two ladies who were working at the Info. desk were all very friendly and most helpful. The breakfast fare had lots of variety and very plentiful. The room was very nice and the bed very comfortable. They can accommodate early arrivals by storing your luggage in a very secure location and as we are Priority Club members we were able to get a late check-out until 2:00 pm. This hotel is in close location to Times Square and Macey's. You need comforable walking shoes when in New York as that is part of the fun of walking around and seeing all that New York has to offer.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review
December 1, 2012
Hello and thank you for your review of the Staybridge Suites Times Square in New York City. We are happy to read that you enjoyed your stay with us and that we lived up the expectations of the other Staybridge Suites you've already been to.

Here at the Staybridge Suites, check-in is guaranteed for 4:00 pm and we do our very best to accommodate any of our early arrivals either by storing their luggage or checking them in as long as we have the availability. We ask our guests to leave their contact information so that our front desk agents may contact them as soon as their room is available for check in.

All of our rooms are studio suites that come fully equipped with a kitchenette and the necessary tools for cooking. A complimentary hot and cold breakfast buffet is offered for our guests every morning; Weekdays 6:30-10 am and the Weekends 7am-11 am.

We would also like thank you for acknowledging our front desk agent Megan and our bellman, Ray. Here at Staybridge Suites recognition of our employees does not go unnoticed, as we like to commend our employees and show appreciation for their hard work.

We thank you for your membership of our Priority Rewards Program and your continued loyalty to our hotels. We here at the Staybridge Suites Times Square welcome you back anytime.

Happy holidays!

~Staybridge Staff
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london
1 review
“brilliant!!!”
5 of 5 stars Reviewed November 30, 2012

We have just returned from a girls shopping trip to New York and stayed at the Staybridge Suites Times Square, and have to say its the best hotel in New York we have stayed in!
The staff were so friendly, couldnt do enough to help us, and the staff working at breakfast time we so efficient with clearing tables ready for the next guest, they were happy, friendly and there is definately a team work vibe in this hotel which is lovely.
We had a room on 21st floor which overlooked the hudson river which was really nice. The rooms are so well equiped with everything you would need, if not more, it was so handy having a fridge, and have to say it was huge!
Jamie was an absolute legend, we felt like we had known him for years - taught us his secret handshake!
The location was spot on for Times Square, we were shopping until very late at night as the shops are open, and it was only a 5 minute walk back to the hotel, and we all felt safe.
I would recommend this hotel to anyone who is thinking of going to New York - its a hidden gem!
A huge thank you to all the staff who made our stay so special - cant wait to come back and see you again soon.

Room Tip: Our room was 21st Floor, not much noise anywhere, lovely view of Hudson River
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review
December 1, 2012
Hi and thanks so much for your glowing review! We are honored to be considered the best hotel in New York by one of our guests.

The Staybridge Suites Times Square staff is really special, and we’re so glad that you truly appreciated the service that we could provide to you. We applaud our breakfast staff for the spectacular job that they do each and every morning, attending to as many guests as they can during the morning rush.

We’re very glad that you enjoyed your accommodations. Some rooms here do have a great view of the Hudson River, which is particularly breathtaking in the early morning. Every single one of our rooms is equipped with a full kitchenette, which includes stove top, microwave, and a fridge for all of your leftovers!

We see that you had the opportunity to meet one of our excellent bellman. Jamie has been here at the Staybridge Suites Times Square since its inception and we couldn't praise him enough for the service he provides for our guests day in, and day out. The amount of comments he gets on TripAdvisor alone is staggering, but he deserves each and every one, and we thank you for acknowledging his hard work.

We really do appreciate this review, and thank you for recommending us to others. We can’t wait to have you back here as a guest!

Happy holidays!

~Staybridge Staff
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Perth, Australia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Just The Ticket!”
5 of 5 stars Reviewed November 30, 2012

Stayed for 6 nights with a friend and loved the Staybridge.
Well located to most attractions without being slap bang in Time Square madness. Great selection of bars and eateries on 9th Avenue only 100m away. Snobs might find the location slightly "seedy" with a few Sex shops and the probation office nearby. But this is NY and I love to mix it with the locals!!!
The room was well appointed and reasonable size by NY standards. Staff were excellent and very accomodating. The hotel has a free buffet breakfast each day and on Tues, Wed, Thurs free tappas and drinks(beer, wine etc) from 5-7pm. If your stay here and love to shop for interesting gifts, make sure to check out Hell's Kitchens Flea Markets on Sat & Sun down on 39th St and for excellent beers and bar food go to Shorty's Sports bar just around the corner on 9th near 42nd. Ask for Ron, he'll look after you!

Room Tip: Stayed in room 903. Stay in the lower floors if possible because lifts can be slow at peak times.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review
December 1, 2012
Hey and thanks for the great review! We are so glad you chose to stay with us , and loved that you loved the Staybridge!

The location of the Staybridge Suites Times Square is excellent for just about any traveler. We are literally blocks away from Times Square, as well as public transportation that can provide you access to many other tourist spots throughout the city. Our location is far from seedy, and we’re glad you were able to enjoy New York as a “local.”

We are glad you enjoyed our spacious rooms, each equipped with a full kitchenette! We also offer a full daily complimentary American buffet at the Staybridge, as well as a social hour on Tues, Wed and Thurs from 5pm-7pm where we serve appetizers, wine and beer, both being wildly popular amongst our guests.

We are truly grateful for you taking your time out to review us, and even happier that you got to enjoy your New York/Staybridge experience. We hope to see you again soon!

~Staybridge Staff
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Cork
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
46 helpful votes 46 helpful votes
“Great location”
4 of 5 stars Reviewed November 27, 2012

Excellent hotel. great location - a few minutes walk from Time Square and right across the road from Port Authority if you need to get the bus or subway anywhere. The room was spacious with a fridge, cooker, microwave and coffee pot. There was a flat screen TV (never turned it on but it was there anyway). We had 2 beds - two queen sized - and they were the most comfortable beds we ever slept in. Nice bathroom with a stand alone shower, so no climbing into the bath. Pleanty of towels, shampoo, soap etc. No shower cap though. The breakfast was included and was great. There is a rush for seats but they open up the bar if things get busy. Staff were friendly and the place was spotless.
There is a gym there but we didn't use it.

Room Tip: Go to breakfast early to avoid the crowds
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review
December 1, 2012
Hi and thanks for your extraordinary review!

Our location is amazing for any NYC tourist or family because the Staybridge Suites Times Square is so centrally located to so many of NYC's famous landmarks.

Our rooms are quite sizable, especially fora hotel located in the heart of Manhattan. Our beds are notoriously comfortable, and we have full kitchenettes inside of every room. We do kindly ask our guests to keep us informed of anything there is we can do for them at all times to make their stay a more comfortable one.

Thank you so much for your review. Your sentiments are great appreciated by our entire staff and we truly look forward to having you as our guest again. Happy holidays!

~Staybridge Staff
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Additional Information about Staybridge Suites Times Square - New York City

Also Known As:
Staybridge Suites Times Square - New York City Hotel
Staybridge Suites Times Square - New York City Hotel New York City
Address: 340 West 40th Street, New York City, NY 10018
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Suites Wheelchair access
Hotel Style:
#24 Family Hotels in New York City
#50 Business Hotels in New York City
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! Stay a Night, Stay a Week, Stay a Year. ... more   less 
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