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“The Staff is Awesome! Great Midtown Stay!” 5 of 5 stars
Review of Four Points by Sheraton Midtown - Times Square

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Four Points by Sheraton Midtown - Times Square
3.5 of 5 Hotel   |   326 West 40th Street, New York City, NY 10018 (Midtown)   |  
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Ranked #217 of 464 Hotels in New York City
Sherman Oaks, CA
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“The Staff is Awesome! Great Midtown Stay!”
5 of 5 stars Reviewed November 12, 2013

First, yes, you are across the street from Port Authority and yes, it is a side street off of 8th ave., BUT . . . it is in a great location! Trust me. The street is busy enough at all hours that you feel safe walking it and cabs are always right there if you are more comfortable taking a ride. This will be the first place we try to get reservations for on our next trip to NYC.

The room was nice and clean. Good size for midtown!

Booked the stay with starwood points.

The staff was great! From Check in to check out and even at the Hotel bar during our stay. The dinning room is really nice, too.

It was a busy weekend with the Marathon and even with the Hotel fully booked we felt like we were given the best treatment.

AND we had a great view!

I recommend staying here to anyone.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, November 15, 2013
Awesome Review! We are so happy that you found our location to be an excellent one and even more that our staff was accommodating.

We look forward to having you back.

Regards,
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,290 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stony Brook, New York
Top Contributor
59 reviews 59 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 10, 2013

The staff at this hotel was amazing, especially for NYC. Location could have been a little better (across from Port Authority) but this is the Times Square area after all. Staff: of special note were Anthony in the bar, Ev and Shab in the dining room. Friendly and professional and always a big smile!
Very convenient to Times Square and the Theater District. My only complaint was the pillows were very soft, I would have appreciated one or two more firm. Notwithstanding, we slept well and the convenient location to major attractions was a big plus. We are native New Yorkers and this hotel is on our revisit list.

Stay there!

Room Tip: Ask for a City View room on the highest floor you can get!
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, November 11, 2013
Thanks for the wonderful review! We will look into why your pillows were extra soft.

We look forward to having you back.

Regards,
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boxborough, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 8, 2013

I left my wallet in the back of a taxi and had no cash. Thankfully, I had my Bank of America ATM card...but was short on time and the closest BOA ATM was inside the subway station right down the street. One of the gentlemen working the bell desk kindly offered to lend me his Metro card so that I could withdraw some cash. A second gentleman offered his Metro card to my friend so that I wouldn't have go by myself. This is only one example of the great client care I experienced last weekend. The gentleman running the breakfast buffet in the morning was incredibly friendly and the server quite polite. They had hot cider in the lobby in the evenings...it was such a lovely touch!! It's funny, I have stayed at plenty of hotels in NYC (from Four Points to the Peninsula) and have to say that this is by far the friendliest staff I have encountered.

The neighborhood is what it is. Yes, the neighborhood can seem a touch seedy to some (there is an adult shop on the same block), but I have stayed here several times on my own (5'2" petite woman) and have not once felt uncomfortable walking to or from the hotel at night. The location is insanely convenient...the subway and Port Authority bus terminal are within a block of the place (A, C, E, N, Q, R, 1, 2, 3, and 7 trains are right there).

It's not the Ritz, but it is convenient, clean, and the staff is incredible. I stayed there last weekend and am so happy with my stay that when a friend suggested a night in the city, I immediately booked us a room there (and chose this over the Sheraton Times Square and the Parker Meridian).

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, November 11, 2013
I am extremely grateful for your great review! What a great story, we are so happy that you were able to recover your wallet.

I will make sure I share this fantastic review with my staff.

Regards,
Joseph
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Placentia, California
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 7, 2013 via mobile

We stayed 4 nights at this hotel in October 2013. We had booked a king size bed. However, when we checked in we were told the only available KS bed was on the 2nd floor. We agreed to take a room with 2 queen beds on a higher floor. After a night trying to sleep on what definitely seemed like a double bed, my husband and I requested to be moved. We were next placed in a room on the 23rd floor with a. KS bed. Much better room, amenities and views. The bed was very comfortable. We ate at the hotel's restaurant and also ordered room service. The food was very good. The hotel staff was wonderful, professional and helpful. The location was great - close to Times Square, Madison Square Garden, subway and bus transportation. (And very close to the Cake Boss Cafe. Yum!) We would stay at this hotel again.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, November 11, 2013
Thanks for the wonderful review. We are happy to know that you found our food very good, a wonderful helpful staff, and our great location.

Cake Boss is awesome! We are happy to have them as a neighbor.


We look forward to having you stay with us again.
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Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 7, 2013 via mobile

Location directly accross street from port authority other then that not great.
Everyone was helpful room small but clean.breakfast well prepared and reasonally priced.easy to walk to times square.front desk service and checkin were quick and very pleasant

  • Stayed October 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, November 11, 2013
Thanks for the wonderful review, we hope to see you back soon.

Regards,
Joseph
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon, Pennsylvania
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 4, 2013

We stayed here for one night and enjoyed the room and amenities. We had 2 decent sized beds with good linens that were quite comfortable. Bathroom was a little small but functional. The room coffee maker makes a decent cup of starbucks (provided) so not much to complain about. The biggest (and only) problem we had here was when we wanted to leave and get our car out of the garage. We were the only ones there and gave the cashier our ticket. About 5 minutes later, another party wanted their car out and gave their ticket in to get their car. We all waited and waited and then their car came out first. After we waited about 20 MINUTES our car finally came out. This is totally inexcusable. I would suggest parking your car somewhere else. It also cost $51 per day to park your car here and another $10 every time you take it out.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, November 11, 2013
We appreciate you taking the time out to complete a great review of our hotel. We are glad you enjoyed the coffee in your room and also the other amenities were to your satisfaction.

As for the parking, I apologize about the behavior of the parking lot. I can tell you that we just recently switched to a different parking lot which is located on 40th Street between 7th and 8th Avenues.

We hope this change is a positive one and we look forward to having you back in the future.

Regards,
Joseph
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Beirut
Top Contributor
60 reviews 60 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 2, 2013

Stayed there for one night:
The hotel is greatly located, next to the bustling Times Square (approx 5 minutes walking).
Staff were friendly and welcoming, the rooms were clean and nice, modestly sized, the bathroom was clean and adequately equipped.
The lobby is pretty small.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, November 11, 2013
Thanks for the great review! We are glad that you found mostly everything to your expectations. As for the lobby we do have future plans to enhance the space. We do hope you can join us in the future to see these changes.

Regards,
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Midtown - Times Square

Address: 326 West 40th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#158 Romantic Hotel in New York City
#180 Business Hotel in New York City
#222 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Four Points by Sheraton Midtown - Times Square 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Four Points by Sheraton Midtown - Times Square hotel is in the heart of Manhattan near the Broadway Theater District, Port Authority, Hell's Kitchen, Central Park. We offer free wifi, a Starbuck's Grab and Go with pastires in the morning, the Gotham Bistro, Lobby Bar, Room Service, Fitness Center and our staff is ready to make your stay memorable. ... more   less 
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Also Known As:
Four Points By Sheraton Midtown - Times Square Hotel New York City
4 Points By Sheraton Midtown - Times Square
Four Points Midtown
Four Points New York City

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