The staff at this hotel is not to be trusted so remember to use the safe provided in the room for your valuables.
Let me first start with the positives since the list is pretty small. Proximity to downtown if thats where your work is and to the WTC memorial. You can actually see the memorial from some of the rooms. Close to discount shopping at century 21. Ok thats where the positives stop.
Negatives - lets start with staff honesty. Bunch of thieves. I had my iPad stolen from my room and let alone an apology from the hotel they wouldn't even acknowledge the theft. Head of security Bill Masterson had no concern about the theft (I hope they fire him) and refused to return my calls. Only after numerous attempts did I get an update. So please folks use the in room safe for your valuables at this hotel, I didn't and I paid the price for it. Another big negative Construction noise. The location is in the middle of a construction zone and its going to be that way until 2015 so avoid this hotel for the next 3 years if you can. Its so out of the way that their bar/lounge is never packed you will get a smattering of after work crowd but it peters out after 8pm.
So all in all this hotel is to be avoided not a W by any measure.
- Official Description (provided by the hotel):
- W New York – Downtown is where the Financial District power action is, rubbing shoulders with the Statue of Liberty, NYSE and Freedom Tower. Power wheel and deal at BLT, or be seen at our sleek and chic Living Room Bar & Terrace. With 217 rooms and 58 floors, explore the signature W bed, innovative technology, fantastic in-room entertainment and more, as Whatever/Whenever® makes all big city dreams come true. ... more less
- Reservation Options:
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- Also Known As:
- w New York - Downtown Hotel New York City