I wanted to love this hotel, I thought that paying way over the top for 2 rooms in New York would at least guarantee clean rooms and the security of our possessions. I was wrong! My husband and I brought our 10 and 13 year old boys to New York as a surprise birthday present. The boys had their own room and throughout our entire 5 night stay, housekeeping done nothing more than straighten out the bed. Nothing was cleaned, dusted or hovered. The view would have been great if if only the windows weren't so dirty that you could hardly see out of them.
On our last day, we asked the hotel if they could look after our bags as we had to check out in the morning and our flight wasn't until late that night. I packed up my mac book, the boys iPads and some jewellery my husband had bought me from Tiffany's as well as our luggage and was assured that it would be kept safe.
When we returned to the hotel to collect it, it became apparent that all our valuables, about $5000 worth had been stolen from our bag whilst it was in the hotels care.
The hotel didn't give a dam! After sending countless emails and leaving messages begging for someone to talk to all I got was a curt email telling me it would be looked into. There has been no apology, not even a returned call. The goods will not I am told be reimbursed and the Eventie have washed their hands of us! We are so upset, not to mention how upset our children are at having their I pads stolen. Well Eventie, you ruined our holiday, ruined my sons birthday and ruined our Christmas and left my boys sleeping in a filthy room and have left us $5000 out of pocket. If you want my advice, don't stay at the Eventie, they only want your money and in some cases, your valuables!
- Official Description (provided by the hotel):
- Eventi – a Kimpton Hotel redefines what it is to be a Manhattan hotel. Eventi is an experience as much as a destination. The Eventi Hotel's historic Chelsea neighborhood near the New York theater district, artful surroundings, intimate accommodations, dynamic meeting spaces and signature Kimpton hospitality combine into something extraordinary.Located near world-renowned art galleries and vibrant nightlife, Eventi puts you within easy walking distance of Penn Station, Madison Square Garden, the Empire State Building, Macy's and entertainment venues.Just steps outside our boutique Chelsea hotel you will find those special things that make Manhattan so exciting. ... more less
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