My daughter booked this hotel and my husband and I usually stay in the "Big Name" hotels, not anymore after this wonderful experience. The staff are so friendly, accomodating and just plain make you feel special. At check in the person overheard us talking about my husband's birthday. We came back from dinner that night to a lovely card, champagne and chocolate covered strawberries from the concierge - totally unexpected but very much appreciated. They have a great wine bar from 5-6 with free, good wine and fruit and cheese and again the staff welcomes you so warmly, removing plates, and making sure you find a good seat and you are not even paying for the drinks. Same wonderful service at breakfast. Rooms are very well appointed and if you forget anything they have a list of items they will give supply. Closets come with an umbrella, cozy socks, robe - just lots of nice little touches. Can't say enough good things - would go back in a heartbeat!