We stayed here for 3 nights and thoroughly enjoyed our stay. Warm welcome from Susu upon check-in in the impressive lobby area and she immediately wished my partner a happy birthday (the reason for our visit). We had a corner room on the 16th floor overlooking the Empire State Building so great views - and great sunrises each morning! The room was larger than we expected; huge comfortable bed with lovely linens, large bathroom with enormous and excellent shower, fluffy bathrobes (even a decent hairdryer in the bathroom which is a bonus). We were very happy with our 'home' for 3 nights. The location was also easy access to Penn St Station, Madison Square Gardens, Macy's etc - easy walking distance to most sights but not as noisy an area as Times Square, etc.
We arrived pretty late on the first night so just went into the hotel bar for a quick drink and bar snack upon arrival. It has a nice ambience though the drinks were a little pricey (it is a hotel in Manhattan afterall!)
The hotel also does some nice touches for guests - inclusive continental breakfast which was very good - fresh juices, tea & coffee, wide choice of fresh fruits, pastries, cereals, breads, cheese & meats. You can choose hot buffet items for an additionsl 12 dollars or choose from the menu. We found the continental breakfast was plenty for us and breakfast is served in a light & airy conservatory.
They also provide free wine hour from 5pm-6pm, again very welcome after a long day sightseeing.
When you need to check in online for your flights home, you can go to the business centre and use their PC to check in and print out your boarding card for free. That was a great, hassle-free service that meant we weren't waiting on busy staff to help us do this.
We signed up to the Kimpton InTouch membership before we visited - simply join online for free and you get perks such as free wifi and a voucher for free drinks from the minibar.
I think I've previously read complaints about maids walking into the room when guests are still in there but that didn't happen with us. There isn't a 'do not disturb' sign to hang on the outside of the door; it's a light switch change next to the door. If the room is empty then the light is orange; if you don't want to be disturbed then flick the switch and it changes to red, telling the maids not to enter. We weren't told about this but figured it out when seeing a neighbour's room light was a different colour!
Overall an excellent hotel with great rooms and friendly, professional staff. Would definitely stay again.
Ask for a high room facing the Empire State Building - great to see the building but also get the ad...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 21, 2012
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Boom- 5 star review - Thanks! I think the best thing about reading your review is that you called us your home. We hope to be your home away from home for years to come. And we just went down and hi-fived Susu for welcoming you appropriately. Thanks so much for your review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.