We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“"Blame-the-customer-attitude"” 3 of 5 stars
Review of Eventi - a Kimpton Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Eventi - a Kimpton Hotel to your Saves list
Eventi - a Kimpton Hotel
4.0 of 5 Hotel   |   851 Avenue of the Americas (Sixth Avenue), New York City, NY 10001 (Chelsea)   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Book Early And Save
Ranked #34 of 464 Hotels in New York City
Certificate of Excellence 2014
GreenLeadersSilver level
Stockholm, Sweden
Top Contributor
86 reviews 86 reviews
81 hotel reviews
Reviews in 62 cities Reviews in 62 cities
81 helpful votes 81 helpful votes
“"Blame-the-customer-attitude"”
3 of 5 stars Reviewed September 29, 2012

There are a lot of great things to say about this hotel, but I was still disappointed. One thing was the announced fitness class. For two days in the row, the instructor never showed up - and I did not get one excuse from the hotel. On the contrary, one receptionist more or less blamed me; perhaps I was at the wrong place, perhaps I had showed up too late, etc.
Having worked with service management in a hotel myself, that kind of "blame-the-customer-attitude" always pisses me off!
Another day I was out all day and came back at 7 PM, only to find that my room had not been cleaned. When I asked why in the reception, I got their standard answer: it was my fault! I must have pushed the "do not clean button", which I am sure I had not done. (My neighbor in the attaching room had, though, and perhaps they thought it was a suite).
Now, these things did not ruin my stay and there were a lot of great things as well, such as the fitness centre, which I really liked. I might stay again, but not get up at 6.30 in order to catch the fitness class, which does not always exist.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerEventi, Manager at Eventi - a Kimpton Hotel, responded to this review, October 1, 2012
Dear Resmama,
Thanks for taking the time to review your recent stay. Wow it seems like we really missed our mark in regards to making you feel appreciated. Sorry to read that you felt like that. For other readers, YES we offer a free to guest CoreSenTrik fitness class Tues-Sat from 7am-8am. We hope to see you all there! Resmama we hope you have a lovely fall and do give us another try - see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,355 reviews from our community

Traveler rating
    1,563
    622
    120
    34
    16
See reviews for
388
944
143
450
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (713)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Rock Hall, Maryland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 28, 2012

We just returned from a few days at this property and were totally satisfied with our stay. First of all, we LOVED the bed, it was perfectly cozy and comfortable! We ordered breakfast and it was fantastic- the omelette was light and fluffy, the yogurt parfait fresh and delicious, and the steel cut oatmeal with fruit was perfectly cooked. Our corner room was private and exactly what we were looking for as a romantic get away. We cannot wait to return!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Arrowhead, Ca
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 28, 2012

We stayed for 5 nights in a King room. Room size is ok considering its NYC, the bathroom is big, maybe shedding a bit for the room size might be a better design.
Housekeeping is excellent, turn down service is excellent. Front desk agent was friendly at check out. Each call for extras was completed in a timely and friendly manner.
Only complaints:
-when your neighbor's door shut, it always slams and rock your room. When your neighbor talks outside their door, u can almost hear everything! Window insulation is much better blocking out the street noise, which can be bad because the property is right by the NYPD station.
-we encountered a BIG African American staff checking keys during after hrs entry. While this is much appreciated for our safety, the guy was a bit awkward in his interactions. It did made us uncomfortable on two occasions. The weekend person was much friendlier....
-we encountered a huge problem when we returned to catch our limo for our return flight at JFK. Long story short, we learned afterwards that our limo company had told the front desk or doorman that they had arrived and waiting for us. We were never assisted by any staff (and we were two out of the only 4-5 people in the lobby). After 15 mins waiting in the lobby and nobody assisting us, we got into the wrong limo! Did not find out until almost arriving at JFK. Needless to say, a mess to sort out!

Overall a good property, close walking distance to TS (10-15 mins), but for $509 a night, we could have stayed at the St Regis....

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed September 26, 2012

Most incredible stay. The staff is pleasant and very helpful. Rooms are extremely clean. Views and the veranda are excellent.

Aston was more then helpful as always. He made us feel very comfortable. This was are second stay in the hotel and are looking forward to going back.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sarasota florida
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 24, 2012

I always look for a Kimpton hotel. I call them Ritz Light- much of the quality of a Ritz
(without all of the pomp) but at a fraction of the price.
Eventi was well located for our needs, safe, clean, well appointed, excellent staff,
(wine cocktail hour for hotel guests (and some might say "big deal" but in a fine restaurant
in NY (and we always stay at the Morrison House - a Kimpton in Alexandria, Va) a glass
of wine costs about $12 - so if my wife and I have two glasses of their good house wine-
we are saving almost $50- so it is no tiny accomodation).
I most highly recommend Kimpton and just hope such exposure by me and others won't
have a hotel fully booked when I try to reserve.

Room Tip: we were on the 22nd. floor - (I think the hotel has 23 floors) and near the elevator which was conv...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerEventi, Manager at Eventi - a Kimpton Hotel, responded to this review, September 25, 2012
tappyt,
WOW - Thanks so much for the thoughtful review. Some great travelers tips in there! Thanks so much for all the great feedback and comments, we really appreciate it. See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 24, 2012

We have made this hotel our home away from home on our frequent travels to NYC. And even though it is a cool landing spot, with clean lines and a techno music vibe, we do feel quite at home each and every time we visit. By now, after perhaps 10 or so visits to this hotel, we have had the opportunity to stay in a variety of rooms - all seem just a bit different, many with stunning views and those without the city views are often suites - a bonus if space is your thing. Without exception, the rooms are quiet and extraordinarily clean. We love that somehow the professionals who man (and woman) the front desk and lobby remember our tiny four legged pooch each time we visit. It is likely because he is a wild little guy, but we like to think the top notch Patrick, who often checks us in and Gabriella, who problem solves just about anything, just have outstanding memories! Do take in their happy hour on the 2nd floor, but be sure to wander up to the 5th floor terrace, even in brisk weather to catch a glimpse of 6th Avenue facing downtown at dusk - just lovely. The hotel is in a section of town that is getting better and coming back. Restaurants and shopping (the famed Macy's is just three blocks north) are often just a few blocks away - and if you're a walker, you are in a perfect location to take in mid-town, Chelsea and even mid-town east shops and dining. We love the location because it is a block from Penn Station and on a straight thoroughfare uptown or downtown. The hotel has kept its standards high since our first stay the week they opened. It sounds like they are working on getting the bar/cocktail lounge up and running - so we'll look forward to that on a future visit. I would recommend this hotel to anyone looking for a hip, central, welcoming stay and deals can often be found if you book well-enough in advance. We are certainly looking forward to our next stay in just a few months - can't wait!

Room Tip: If having a view is important, then by all means request that - you'll either get a city view or...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerEventi, Manager at Eventi - a Kimpton Hotel, responded to this review, September 25, 2012
CAScott-
AGAIN - thanks so much for making us your home away from home. That means so much to us, we read your review aloud today at one of our shift changes and really appreciate your feedback. Can't wait to see you and your hound again this fall!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, MD, USA
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 23, 2012

Eventi is a clean, modern hotel on 30th and 6th Ave within walking distance of NY Penn station and Times Sq. The rooms are small, but clean and quiet. The staff are friendly and helpful. The new restaraunt, Brighton, offers reasonably priced pizza, burgers and fish in separate 'shacks'.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerEventi, Manager at Eventi - a Kimpton Hotel, responded to this review, September 25, 2012
cookeam,
5 outta 5! Thanks! We really appreciate you taking the time to review your most recent stay with us. You are right - all the new fun food options in Brighton are delicious, we just tasted some of the new pizzas...our favorite is the Hawaiian! See you this fall!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Eventi - a Kimpton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eventi - a Kimpton Hotel

Address: 851 Avenue of the Americas (Sixth Avenue), New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #34 of 464 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eventi - a Kimpton Hotel 4*
Number of rooms: 292
Official Description (provided by the hotel):
Eventi – a Kimpton Hotel redefines what it is to be a Manhattan hotel. Eventi is an experience as much as a destination. The Eventi Hotel's historic Chelsea neighborhood near the New York theater district, artful surroundings, intimate accommodations, dynamic meeting spaces and signature Kimpton hospitality combine into something extraordinary.Located near world-renowned art galleries and vibrant nightlife, Eventi puts you within easy walking distance of Penn Station, Madison Square Garden, the Empire State Building, Macy's and entertainment venues.Just steps outside our boutique Chelsea hotel you will find those special things that make Manhattan so exciting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com, Expedia, TripOnline SA, Amex, Sabre Hospitality Solutions, Orbitz, Priceline, Otel, Agoda and Jetsetter so you can book your Eventi - a Kimpton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Eventi - a Kimpton Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.