There are a lot of great things to say about this hotel, but I was still disappointed. One thing was the announced fitness class. For two days in the row, the instructor never showed up - and I did not get one excuse from the hotel. On the contrary, one receptionist more or less blamed me; perhaps I was at the wrong place, perhaps I had showed up too late, etc.
Having worked with service management in a hotel myself, that kind of "blame-the-customer-attitude" always pisses me off!
Another day I was out all day and came back at 7 PM, only to find that my room had not been cleaned. When I asked why in the reception, I got their standard answer: it was my fault! I must have pushed the "do not clean button", which I am sure I had not done. (My neighbor in the attaching room had, though, and perhaps they thought it was a suite).
Now, these things did not ruin my stay and there were a lot of great things as well, such as the fitness centre, which I really liked. I might stay again, but not get up at 6.30 in order to catch the fitness class, which does not always exist.
- Official Description (provided by the hotel):
- Eventi – a Kimpton Hotel redefines what it is to be a Manhattan hotel. Eventi is an experience as much as a destination. The Eventi Hotel's historic Chelsea neighborhood near the New York theater district, artful surroundings, intimate accommodations, dynamic meeting spaces and signature Kimpton hospitality combine into something extraordinary.Located near world-renowned art galleries and vibrant nightlife, Eventi puts you within easy walking distance of Penn Station, Madison Square Garden, the Empire State Building, Macy's and entertainment venues.Just steps outside our boutique Chelsea hotel you will find those special things that make Manhattan so exciting. ... more less
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