I was traveling on business and chose this hotel for its location and design. However, my initial experience was not a good one. The hotel had "maintenance" issues and had overbooked. As a result they had to send me to a sister property elsewhere in the city. It was quite nice and they paid for my transportation expenses. They also had informed me that I would be upgraded to a suite for my inconvenience.
The next day, I had been told that the previous quest had smoked in the room and it wasn't ready when I returned to check in. This, of course, was no fault of the hotel's. Adriana and her colleague (I forget his name) were extremely gracious and apologetic about the incident.
The suite they gave was outstanding. They also sent bottled water and chocolates as a gift. They even went above and beyond when I realized I left my phone charger at home. Adriana's colleague took time out on his break and purchased a new charge on behalf of the hotel.
Although my stay started badly, the level of service was outstanding. It's a beautifully designed, modern space. The rooms are extremely comfortable and stylish. A perfect spot for relaxing after a long day in the city. More importantly, is the amount of attention they give their guests.
I would highly recommend this hotel to anyone traveling to NYC on business or pleasure.
- Official Description (provided by the hotel):
- Eventi – a Kimpton Hotel redefines what it is to be a Manhattan hotel. Eventi is an experience as much as a destination. The Eventi Hotel's historic Chelsea neighborhood near the New York theater district, artful surroundings, intimate accommodations, dynamic meeting spaces and signature Kimpton hospitality combine into something extraordinary.Located near world-renowned art galleries and vibrant nightlife, Eventi puts you within easy walking distance of Penn Station, Madison Square Garden, the Empire State Building, Macy's and entertainment venues.Just steps outside our boutique Chelsea hotel you will find those special things that make Manhattan so exciting. ... more less
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