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“Do not hesitate to use the concierge” 4 of 5 stars
Review of Trump SoHo New York

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Trump SoHo New York
5.0 of 5 Hotel   |   246 Spring Street, New York City, NY 10013   |  
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Ranked #54 of 459 Hotels in New York City
Chandler, Arizona
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“Do not hesitate to use the concierge”
4 of 5 stars Reviewed October 1, 2013

This was our first time in New York City and we wanted to go to the Cotton Club. Not knowing the area, I waited until we arrived and asked the concierge to get us reservations for the Thursday night buffet and jazz. Unfortunately, the club was full. We decided to try for Friday night reservations and the staff, Collin, Michael and Sean, called and emailed until they were able to secure us a spot.
We did not know if a tipping was standard so asked the front desk how to show our appreciation. We were told to give them a good review on tripadvisor so "Thanks for working so hard to get us into the club. You are very much appreciated!"
The hotel is in a perfect spot. We were able to walk to see the 911 Memorial, Bubby's for breakfast, and many dinner spots as well as Soho shopping. Our room had a view of the Empire State Building. However, it also had a view into the office building next door where we could see the workers quite well. I assume they had just as good a view of us so we kept the sheers closed most of the time. There are nice touches of technology with automatic curtains, lights and TV and the room was a nice size. We had a "view tub" but it also looked into the office building next door. The bed was comfortable and the room was quiet.
The hotel did not offer free wifi which I thought was pretty cheap for what we paid per night. There was no breakfast provided or even on site but there is a diner close by and a Starbucks across the street.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 7, 2013
Dear KellyM0602,
Thank you for sharing your review. I'm very happy to hear your stay overall was to your satisfaction and you enjoyed our comfortable beds and liked the location. Thank you for recognizing our Concierge team - I will be sure to share your comments with them. Your reviews are always greatly appreciated. I hope to welcome you back to NYC again soon.

Best,
Andreas Oberoi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,993 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (579)
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Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 30, 2013

My wife and I just spent three nights at the Trump Soho in New York City. We were upgraded to a wonderful corner suite with fabulous views of the Hudson River, mid-town Manhattan, and the new Freedom Tower.
The entire staff including reception desk, doormen, housekeeping, and restaurant staff were all wonderfully helpful.
I might add that the restaurant KOI has a terrific menu and the food and service were superb.

Room Tip: Ask for a corner suite above floor 30
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 1, 2013
Dear SocratesCanada,
Thank you for sharing you review on your stay at Trump SoHo. I am very pleased to hear you had a great stay and enjoyed the beautiful views from your room, and our engaging and friendly associates. We look forward to your next trip at our hotel soon.

Best,
Andreas Oberoi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 30, 2013

great sized rooms,... realy 5 star service, housekeeping turndown always great and always with lots of extra chocolates , doormen and porters so friendly, look forward to comming back

Soho is such a great location, and trump in located just near the spring st subway sio it makes it real easy to go uptown to either department stores or the theatres

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 1, 2013
Dear Ricardo A,
Thank you for your review. I'm happy to hear you enjoyed our Housekeeping Turndown service and our friendly door staff. I will be sure to share your great review with them. I hope to welcome you back to Trump SoHo soon.

Best,
Andreas Oberoi.
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Riyadh, Saudi Arabia
1 review
4 of 5 stars Reviewed September 30, 2013

The hotel is trendy and that's what i look for when choosing a hotel. The staff was very helpful. At first the room they gave it to us I was not satisfied and they changed it for us making sure we have a happy experience! The service is great but could get better. Trump Soho is not just area hotel with its class it actually provides you with a great experience. And be ready for paparazzi standing outside the place there is always a star living there. If we are going to NY again this our stay would be here!

Room Tip: Higher the better! their suites are amazing!
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 1, 2013
Dear sanam-mughal,
Thank you for sharing your feedback on your recent stay. I am more than pleased to hear you enjoyed our service and had a great experience at Trump SoHo. I hope you will return to our hotel in the near future.

Best,
Andreas Oberoi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 29, 2013

Stayed here for 10 days, in a suite with a beautiful view over the water, the highlight are the doormen and porters, they are consistantly welcoming and friendly, i guess turning up in a brand new orange lamborgini helps ;-)

The only down side was that there seems to be an exhaust fan duct leakage in the lift lobby on the 23rd floor, it always smelt like frying oil and cooking smells not great for $800.00 a night.

Look forward to my next stay in New york

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 1, 2013
Dear Lin C,
Thank you for sharing your review for your stay at Trump SoHo. I'm happy to hear overall you enjoyed your stay. I appreciate your feedback regarding 23rd floor and will be sure to review your comment. Please feel free to reach out to me for your next stay in NYC.

Best,
Andreas Oberoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed September 28, 2013

Love this hotel! We stayed in February and had a terrific trip to NYC! This location is a bit out of the way but if you are staying in SoHo it is great - walking distance to tons of restaurants, shops, bars, etc. Hotel is pretty fancy (Julianne Hough was there when we were - saw her in the lobby) but the staff is super friendly - no one was pretentious. The bellmen were our favorite - we actually used the hotel car service and it was great. It is complimentary but we tipped the driver nicely so it wasn't totally free (nothing is, right?), better than a cab by far! The rooms are really nice - maybe not as nice as the Manhattan Trump hotel but very nice (bathroom is huge). Bed was very comfortable, room was SUPER quiet, view was great, mini bar area had a great assortment, everything worked as it should. No issues and no complaints with anything really. If you stay here walk to the Ear Inn up the street - it is a total dive bar (serves food) with a great history and the most interesting clientele and staff you will ever meet! We would absolutely stay here again!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 1, 2013
Dear tlyp,
Thank you for sharing your stay experience in February. I'm happy to hear you enjoyed our comfortable beds and our very friendly staff. We hope to welcome you back soon to Trump SoHo.

Best,
Andreas Oberoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
93 reviews 93 reviews
33 hotel reviews
Reviews in 20 cities Reviews in 20 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed September 22, 2013

Spacious rooms, fabulous views and staff who seemed genuinely keen to attend to your every need, it's hard not to like this place. The food was exceptional, breakfast, evening room service and in the Koi restaurant. There is however one serious problem, when they're running functions on the upper floors they simply don't have enough elevators.

On Saturday evening it was clear there was a major wedding going on in one of the penthouse rooms. A number of elevators had clearly been prioritised to serve these exclusively leaving the rest of the hotel really struggling. I waited around seven minutes to get down from the 31st floor, a friend on the 10th floor waited over 15 minutes. Essentially the lower you are the harder you're going to find it to get in an elevator because they fill up further up the building.

When challenged the management were ineffectual and unsympathetic, essentially saying that wedding guests had to take priority over hotel guests. But for this experience this would have been a five-star recommendation, however when a hotel management say residing guests don't matter that is time to give the place a miss. A real shame as otherwise it's exceptional.

Probably one to avoid unless you can get an undertaking from the management that there are no weddings on while you are staying.

Room Tip: Go for a high room so you've got some chance of getting in an elevator if there is a party on
See more room tips
  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, September 23, 2013
Dear ianx1london,
Thank you for your feedback. I am sorry to hear that we did not meet your expectations regarding the elevators during the wedding. I would be happy to discuss your stay personally with you, and can be reached at GMaoberoi@trumphotels.com or 212-842-5527. I look forward to speaking with you soon.

Best,

Andreas Oberoi

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trump SoHo New York

Address: 246 Spring Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in New York City
#25 Family Hotel in New York City
#26 Business Hotel in New York City
#41 Luxury Hotel in New York City
#50 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump SoHo New York 5*
Number of rooms: 391
Official Description (provided by the hotel):
Adding distinction to the skyline, Trump SoHo® New York brings a new perspective of Manhattan from its 391 guest rooms, providing unparalleled views of the city from floor-to-ceiling windows in the deluxe and premiere rooms and suites. The Spa at Trump® features New York's only luxury hammam experience, relaxation rooms and fitness center. Trump SoHo is pleased to welcome the new signature restaurant Koi SoHo, featuring an imaginative menu of contemporary Japanese cuisine. Plan your business or social gathering in one of the hotel's exclusive meeting and event spaces. Unwind over cocktails in The Library or retreat to the seasonal Bar d'Eau with its outdoor pool deck. Possessing one of the city’s most coveted locations where SoHo meets Tribeca and the West Village with celebrated art galleries, restaurants, shopping and nightlife, Trump SoHo New York is downtown like you’ve never experienced. ... more   less 
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Also Known As:
Trump Soho New York Hotel New York City

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