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“A SoHo hotel worth considering” 4 of 5 stars
Review of Trump SoHo New York

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Trump SoHo New York
5.0 of 5 Hotel   |   246 Spring Street, New York City, NY 10013   |  
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Ranked #45 of 454 Hotels in New York City
Los Angeles CA
Top Contributor
92 reviews 92 reviews
78 hotel reviews
Reviews in 29 cities Reviews in 29 cities
453 helpful votes 453 helpful votes
“A SoHo hotel worth considering”
4 of 5 stars Reviewed September 2, 2013

For our latest annual summer New York visit, we once again did a downtown/midtown hotel split--this time trying the Trump SoHo before returning to our midtown NY "home", the Peninsula.
Last summer, we first stayed at the Standard High Line before the Pen, and had booked there this year as well, until I received an email about an Anniversary special at the Trump--third night free if booking a premier room, an in-room dining credit, and a chance to win a pair of Ivanka Trump earrings. I think the reservation had to be made that day, so I decided to give the Trump a try. We didn't win the earrings, but the stay was quite nice, although not as top-tier as our stays at venerable midtown hotels such as the Pen, Four Seasons, St. Regis and Mandarin Oriental. Still, in SoHo, where hotel pickings are slimmer, it is a hotel worth considering. I rank it above the other SoHo hotels I have visited, the Mondrian SoHo and the Mercer. I would still like to try the James, which seems to have a nice vibe (plus indoor and lovely outdoor David Burke dining spots), but the Trump is the most luxurious of the bunch, and seems to attract its fair share of celebrities--we saw Forest Whitaker in the lobby, surely in town for "Lee Daniels' The Butler" promotion--but alas no Oprah.

THE BUILDING, LOCATION, PUBLIC AREAS

If 6th Ave. is considered the western edge of SoHo, the Trump is technically one block west of SoHo, on Spring St. between 6th and Varick. Varick is the street that leads into the Holland Tunnel, and thus has extremely heavy southbound traffic in the afternoon. Once you cross 6th St., you are pretty much in the thick of Soho, with the entire area, with its myriad of shops and restaurants, withing walking distance. Right on Spring St. near the hotel is the Dominique Ansel bakery, famous for inventing the cronut (a cross between a doughnut and croissant), where determined folks (mostly tourists is my guess) line up for 3-hour+ waits for these confections (limit 2 per person), which sell out before 10am. I didn't ask if the hotel could provide someone to wait to get you a cronut, but if you were Forest Whitaker, you could probably get as many as you want ASAP. Also nearby, on Prince and Sullivan, is one of my favourite SoHo restaurants, the Dutch, which happily participated in Restaurant Week, which was ongoing during our stay.

There is a local Metro stop right on 6th and Spring, which serves the C and E lines. If taking the AirTrain and Metro from JFK airport, as we did, you can take the E directly (you will go through midtown before turning south), or the A train past downtown and up to Canal, which we did. A stop for the 1,2, and 3 lines is also near the hotel.

The Trump hotel's building was new construction, has 46 stories on a rather narrow base, and like all Trump hotels, offers ownership options. The 2-story-high lobby is narrow, but has decent seating areas and free wifi. An entrance to the hotel's branch of the Japanese restaurant chain Koi is just to the left of the entrance, as is a stairway to the mezzanine level Library Lounge and CafeMezz, which serves breakfast and weekend brunch. The reception, concierge and Trump Attache areas are just beyond the lobby, as are the hotel's 4 rather slow elevators, which often have a line waiting for them. I also noticed hotel staff use these elevators as well, although there are 2 service elevators. The business centre is in the basement. There seems to be a lounge/club space beyond the reception area, accessible from outside only, but there was no mention of it anywhere.

The 3rd floor houses meeting rooms, and there is an outdoor terrace. The outdoor pool is on the 7th floor terrace, along with Bar D'Eau for dining and drinking. The pool is of decent length but no more than 2 bathtubs in width. The fitness center is on the 8th floor, overlooking the pool deck. The Spa occupies part of the 7th and 8th floors; three Spa Suites--guest suites that incorporate spa equipment, conveniences, and amenities--are also on the 8th floor.

On the top (46th) floor is a function/event room called SoHi, accessible from 2 elevators. If there is no event scheduled there, guests can access this room to witness grand views of over 180 degrees to the west (Hudson River, West Village, New Jersey), south (Statue of Liberty, Freedom Tower, downtown), and east (SoHo, East River, Brooklyn, Manhattan and Williamsburg bridges, Empire State Building, Chrysler Building).

THE ROOMS, MY ROOM

Floors 9-41 seem to have identical floor plans, a mixture of guest rooms and one-bedroom suites. No rooms on a single floor are identical, but a certain room's floor-plan exists in the same spot on each floor. Superior rooms, the least expensive with lesser views, occupy floors 9-19, deluxe rooms are on floors 20-29, and premium rooms on floors 30-41. Two-bedroom suites are on floor 42. Penthouse Suites, all with 2 bedrooms, some split level, some with terraces, are on floors 43-45.

Our room, on the 30th floor and thus considered a premier room, was 460 sq. ft., in the middle size-wise--regular rooms range from 422 to 540 sq. ft. The rooms are not only of different sizes and floor-plans, but are furnished differently as well. I was happy our room had a large sofa (some have chairs only), as well as a large wet bar, with a sink and lots of counter space, plus a microwave that slid out of a cabinet. One wall was almost entirely occupied by a floor-to-ceiling window, which had a part that partially opened, facing east over SoHo to the East River and its bridges. The king bed was low-slung, on a wooden base rather than a box spring, and had a feather mattress topper that one could collapse into and immediately fall asleep. The HD TV had several premium channels. I liked the design of the floor lamps. Several lighting options existed, and the black-out drapes could be operated automatically, although the sheer drapes were hand-operated.

The bathroom had some nice design features, but some niggles as well. Our bath had a single sink (some rooms have 2), and counter space was limited. I liked the design of the water knobs, but the light fixture on one side of the sink was pretty but inadequate functionally. The magnifying mirror also had no light. The floor and the bottom third of the walls were covered with the hotel's signature striped marble in shades of gray and white, but the top 2/3 of the walls had a nondescript covering. The tub was fine, the shower had rain and hand-held nozzles, but no bench. Also, the shower flooded pretty badly when in use due to faulty or inadequate sealer.

As is often the case, housekeeping services during the day and at turndown were inconsistent in terms of what was done. The biggest niggle was in-room wifi costs $14.95 per day! Also, if you wanted a newspaper delivered to your room, it was $5 a day. On-line access to newspapers was "free", but you still had to pay for the wifi! We noticed a few newspapers were placed on a bench by the elevators on each floor, as well as in bins in the lobby, so being the cheapskates we are, made use of these. A more minor niggle was there was no in-room umbrella--they are passed out as needed at the front entrance. The umbrella we got had no logo, unusual for Trump, who likes to put his name on everything.

There was one evening we had not reserved a Restaurant Week dinner, so we tried Koi. The dinner was quite tasty, some dishes reminiscent of Nobu's menu. It can be rather pricey, however. We also did late night room service once, and thoroughly enjoyed the "Kitchen Sink Burger", which had pretty much everything on it. The room service menu is quite extensive, with Italian and Asian options as well.

Overall, we enjoyed our stay at the Trump. Its location is great, and service, especially from the bellmen, was laudable. I would still like to give the James a try, but would stay at the Trump again without hesitation. It's not inexpensive, but it is less costly than some of the midtown palaces.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, September 5, 2013
Dear pillowsofwanderlust,
Thank you very much for your detailed review on Trump SoHo. I am very appreciative of you taking your time to write a very thorough review on our Hotel. I'm happy to hear you decided to give our Hotel a try and enjoyed the rooms as well as the location of the hotel. We do offer complimentary wifi in our rooms when the reservation is booked directly through our website. In addition, we also have complimentary wifi in our lobby for all guests and a complimentary business center. I hope to personally welcome you back on your next trip to NYC. Thank you again.

Best,
Andreas Oberoi.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 30, 2013

had a wonderful time; hotel is very convenient to everything; great rooms and service; would definitely love to come back and stay again soon; had a wonderful time; hotel is very convenient to everything; great rooms and service; would definitely love to come back and stay again soon

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, September 5, 2013
Dear DCMattie,
Thank you for sharing your feedback and I'm glad to hear the hotel and location was convenient for you. We look forward to having you back soon to Trump SoHo.

Best,
Andreas Oberoi.
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Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 29, 2013

Great location, close to all the Soho boutiques and restaurants. Size of Rooms and bathrooms are very generous compared with other hotels in New York in this price category. Although housekeeping in general is excellent, there is no excuse for black mold on parts of the grout and caulk lines in the shower. Other than that, great hotel.

Room Tip: Get a room high enough to get a good view.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, September 5, 2013
Dear GoingApe4U,
Thank you for sharing your review at Trump SoHo. I'm very happy to hear you enjoyed your stay and the location in SoHo as well as your room size. I hope we can welcome you back in the near future.

Best,
Andreas Oberoi.
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 28, 2013

I had high expectations arriving at the Trump Soho. I have never stayed at a Trump Hotel before. The lobby immediately gave me cause for concern. The monotone colours and annoying light installations didn't impress and look dated. Service was not quite up to scratch. However once we arrived on the 27th floor and entered our deluxe room I was incredibly impressed. The views are nothing short of sensational. And the bathroom is superb and very large with a double vanity. There's a bathtub with amazing views out over much of Manhattan - I never take a bath but did here and loved it. I was disappointed with the breakfast which is held in an uninspiring room with an imp uninspiring buffet breakfast with a la carte options. We only had one breakfast there. I much preferred the breakfast at the Standard Grill - about a 15 min walk from the hotel. The location is great - only 2 blocks from all the Soho shops. The resultant serves delicious Japanese food - try the cod.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, September 5, 2013
Dear AndrewB39,
Thank you for your feedback. I am sorry to hear that we did not meet your expectations. I would be happy to discuss your stay personally with you, and can be reached at GMaoberoi@trumphotels.com or 212-842-5527. I look forward to speaking with you soon.

Best,

Andreas Oberoi

General Manager
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San Francisco, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 27, 2013

We booked the hotel for 5 nights in order to drop our freshman daughter at NYU. The facilities were generally very nice, but the service left much to be desired. I would not be as disappointed if the hotel had not clearly touted all its awards and high ratings, with a price tag to match. We had requested a larger corner room on a high floor with a rollaway bed to accommodate our party of 3 for the first 3 nights. None of those were ready or available upon check in. When we got to the room, we noticed that the closet was only about 18 inches wide, hardly enough for the 3 of us, but that there was a locked large closet near the room entrance. We called guest service to request the extra bed an access to the larger closet. We waited 30 minutes and called again. After 20 minutes, someone came up with an ironing board saying that was what we requested. It took another 20 minutes to resolve. After our daughter left on the 3rd day, we requested the rollaway be removed. We did the same 12 hours later, and 12 hours later again, adamantly stating that they should not charge us for the last 2 nights. The bill showed 5 nights of rollaway which we had to argue. Housekeeping was inconsistent with the turndown service, at times leaving 1 "goodnight" chocolate and bottle of water and at other times, 2, even though we were clearly 3 adults in the room. I also think that 4 elevators for a 36-floor bulding are insufficient and there were often long lines in the lobby waiting for the elevator. On the good side, the poolside bar is charming, albeit understaffed, and the Koi Restaurant on premise is excellent. The bed was a great featherbed, but was softer on one side than the other, so it depends on your preference.

Room Tip: Request something higher than the 22nd floor to avoid blocked views.
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, August 29, 2013
Dear 667mow,
Thank you for your feedback. I am sorry to hear that we did not meet your expectations. I would be happy to discuss your stay personally with you, and can be reached at GMaoberoi@trumphotels.com or 212-842-5527. I look forward to speaking with you soon.

Best,

Andreas Oberoi

General Manager
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kuurne
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 27, 2013

This was my second visit to Trump Soho, this time for holiday with the family. This hotel has a perfect location and is extremely nice. From the check in to the bellboy (Mr Marek), all are extremely helpful and nice. We ordered a deluxe one bedroom suite as we are a family with 2 kids and were upgraded to a premium one bedroom suite - same size but a corner room with an amazing view on the Empire State Building and on the N°1 Tower (the tower who replaces the WTC Tower) . We all loved it !
Again, thank you so much Trump Soho for this unforgettable experience ! We'll be back !

Room Tip: ask for a high room with nice view on Empire State Building
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, August 29, 2013
Dear busybiss,
Thank you for sharing your feedback and I'm glad to hear Marek was of great assistance to you, we will share your review with him. I'm thrilled to hear you enjoyed the Empire State Building view and had an unforgettable experience. I hope to welcome you back soon.

Best,
Andreas Oberoi.
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New York City, New York
Top Contributor
65 reviews 65 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed August 26, 2013

We stayed at the Trump Soho and really liked it. The room was beautiful and the views were outstanding. The only issues we had was the hallway noise (thin doors) and the lack of a good bar. The good news is that there are plenty of bars in the neighborhood. There is a bar at the pool level but we found that it was really for people at the pool, not a place to be if you were looking for a casual drink in the late afternoon. Without our minor complaints I would have given it 5 stars. I just think that there are other choices in the area that get this right too.

Room Tip: Ask for a good view and to be away from the elevators.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, August 29, 2013
Dear Nate501,
Thank you for your review. I'm glad to hear you were pleased with your room and the views as well. We take all of our guest feedback with great measurement and appreciate your comments. We hope to welcome you back in the near future.

Best,
Andreas Oberoi.
Report response as inappropriate
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Additional Information about Trump SoHo New York

Address: 246 Spring Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in New York City
#21 Family Hotel in New York City
#27 Business Hotel in New York City
#34 Luxury Hotel in New York City
#51 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump SoHo New York 5*
Number of rooms: 391
Official Description (provided by the hotel):
Adding distinction to the skyline, Trump SoHo® New York brings a new perspective of Manhattan from its 391 guest rooms, providing unparalleled views of the city from floor-to-ceiling windows in the deluxe and premiere rooms and suites. The Spa at Trump® features New York's only luxury hammam experience, relaxation rooms and fitness center. Trump SoHo is pleased to welcome the new signature restaurant Koi SoHo, featuring an imaginative menu of contemporary Japanese cuisine. Plan your business or social gathering in one of the hotel's exclusive meeting and event spaces. Unwind over cocktails in The Library or retreat to the seasonal Bar d'Eau with its outdoor pool deck. Possessing one of the city’s most coveted locations where SoHo meets Tribeca and the West Village with celebrated art galleries, restaurants, shopping and nightlife, Trump SoHo New York is downtown like you’ve never experienced. ... more   less 
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Also Known As:
Trump Soho New York Hotel New York City

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