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“A WONDERFUL HOTEL!” 5 of 5 stars
Review of Trump SoHo New York

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Trump SoHo New York
5.0 of 5 Hotel   |   246 Spring Street, New York City, NY 10013   |  
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New Year's Eve
Ranked #54 of 459 Hotels in New York City
New Orleans
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
82 helpful votes 82 helpful votes
“A WONDERFUL HOTEL!”
5 of 5 stars Reviewed July 16, 2013

Trump Soho is AMAZING! From the moment you enter the hotel the staff is so accommodating and always have the best attitudes! The lobby is a great place to read and relax.
The location of the hotel is great! In Soho with great shopping and so much fun to walk around.
The area is very safe- we would walk around very late at night.
The rooms are amazing. Very modern with all the great touches of a fine hotel.
Wonderful bedding and pillows! Great bathrooms- amazing shower and sunk in tub.
The staff is always very helpful to fulfill any need you may have.
Had the pleasure of meeting Miss Soo- Director of Guest Relations. She was so lovely and helpful. All the doormen are always jumping to help you. Chris at the front door always has the biggest smile and greets you - like you are so special!
We were celebrating a special occasion and they sure made it extra special for us! Mr. Ng- Director of Front Office is the absolute BEST!
If you want to be pampered and looking for a great hotel- Then Trump Soho is the hotel for you!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, July 23, 2013
Dear Sally6,
Thank you for sharing your experience at Trump SoHo. I am thrilled to hear you were pampered by our amazing staff, and you liked the location of the Hotel in the SoHo area. We look forward to your next visit with us soon.

Best,
Andreas Oberoi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,989 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (578)
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Miami Beach, Florida
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 16, 2013

My daughter and I spent four days here while visiting perspective schools. The hotel is modern, new and clean. We stayed in a suite which was nice but rather small. We really enjoyed the hotel's location and would definitely recommend as well as stay here again.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, July 22, 2013
Dear Joanna S
Thank you for choosing Trump SoHo while visiting NYC for perspective schools for your daughter. I am glad that you enjoyed your stay and look forward to welcoming you back to our hotel soon.

Best,
Andreas Oberoi
General Manager
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2013

Came back for our third stay at the Trump Soho with friends who were visiting New York for the first time. We were not surpised that everyone loved the hotel, the staff, the views and the location. For the first time though we had a problem, as the air conditioner unit was loose and rattled the entire night. I explained the problem to the front desk who immediately corrected it and upon our departure from the hotel, the manager compensated us accordingly. A first class act from a first class hotel.

Room Tip: Stay as high as you can and a corner room if possible
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, July 17, 2013
Dear Steven S

Thank you for staying with us again at the Trump SoHo. I appreciate your repeat business and am pleased to hear you and your friends enjoyed the views and our location downtown. I look forward to welcoming you back in the future.

Best,
Andreas Oberoi
General Manager
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Melbourne, Australia
1 review
5 of 5 stars Reviewed July 16, 2013

My wife and I spent 14 nights at this hotel recently. We were woken during the first few nights by periodic noise which we initially tolerated because we were so tired from sightseeing all day. Eventually, we had very little sleep one night which is a problem when you want to maximise your days, particularly on your first visit to New York. Fortunately, Daniel Ng, came to our rescue and resolved our problem. Daniel is an outstanding representative of this hotel and they are indeed lucky to have an employee of such high calibre. This hotel would have received a low rating because of our issue but he single-handledly turned that into an excellent rating. Our room was very comfortable, the hotel is well located and close to a couple of subway stations.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, July 17, 2013
Dear dingo23

Thank you for sharing your feedback at the Trump SoHo. I appreciate you choosing to stay with us for your first visit to NYC and happy to hear that Daniel was able to assist you during your stay. Please let me know if I can be of assistance with any future arrangements.

Best,
Andreas Oberoi
General Manager
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Houston
1 review
5 of 5 stars Reviewed July 15, 2013

This is one of the best experiences at a hotel I have ever had. Mohinder at the front desk provided outstanding service. Upon arrival, he knew that I was there for a rare trip away from family and so he honored and even exceeded all my requests. There were just little extra details about the service and the amenities that made Trump Soho stand out. For instance, there was bottled water in my room every day and turn down service with chocolates. Room service came exactly on time, they even set out my plates for me, and it tasted amazing. My spa treatment was relaxing and I felt pampered. They even had umbrellas ready for me before it even started raining, and the bell hop somehow knew and referred to be by my name. Its these details that count. Beyond the outstanding service, my room was remarkable, especially for NYC standards. Everything was electronically linked so in the morning, I pressed the wake up button and the blinds opened automatically to reveal a floor to ceiling view of the empire state building - nice! I was a little hesitant because I wasn't really sure about the TRUMP brand and its high prices, but I have officially been converted. I used to travel 100% for work so have stayed at many hotels. Thus, I think it says a lot for me to be so impressed because I know I have very high hotel standards. I have never written a Tripadvisor post but felt so impressed I had to.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, July 17, 2013
Dear M T

Thank you for sharing your feedback with the Tripadvisor community. I am happy to hear we exceeded your expectations. I appreciate your nice feedback about our staff and look forward to welcoming you back to the Trump SoHo.

Best,
Andreas Oberoi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed July 13, 2013

Something is seriously amiss at this hotel. Lots of glitz and folksy greetings, but if you call someone to get anything done you had better be prepared to wait. Rooms are adequate, but totally overpriced for what you get. We needed extra towels and it took housekeeping an hour to respond. Room service is not room service. It is more "wishful" room service. You simply never know when your order will arrive. And when it does arrive the waiter will tell you how far away the kitchen is and how busy they are. Helloooo!

The worst experience however was in the rooftop restaurant. It was a hot day so we ordered a salad and iced champagne. My partner made the mistake of ordering black cod which is a favourite of ours. The folksy waiter took the order and disappeared. Forty minutes later we managed to get sight of him and asked about our food and drink. "I'll check" he said and disappeared again. After 60 minutes I spoke to the manager of the restaurant who told me the food had to come from very far down in the hotel. The champagne, he neglected to mention, was coming from the bar which was perhaps three meters from us.

Long story short. The salad arrived 65 minutes later and was limp and the black cod was not edible. It has obviously been laying around for an hour waiting to be carried to the rooftop restaurant. The champagne travelled the "long distance" of three meters and arrived flat.

Oh, lest I forget, we never saw our waiter again. We were told he had gone home. His shift had ended. Next day we left . That was the happiest moment of our stay.

Room Tip: Un less you're staying in the Penthouse, the rooms are just adequate, not more. But totally ove...
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, July 17, 2013
Dear Mkech

Thank you for your feedback. I am sorry to hear that we did not meet your expectations. I would be happy to discuss your stay personally with you, and can be reached at GMaoberoi@trumphotels.com or 212-842-5527. I look forward to speaking with you soon.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed July 12, 2013

My wife and I stayed here two nights before boarding the Queen Mary 2 for Southampton. Our room was not ready when we arrived so we received a claim check for our five bags. When our room was ready, we were taken to our room but soon later realized that I was missing my computer bag. I called security and with the police we watched the security films and saw a "grab team" just take my bag because as the head of security said, they were too busy to put our bags in the secure area. Instead they kept our luggage trolley in the lobby by the window unattended.
The head of security told me on checking out that the hotel would "make me whole again." Upon returning from England, I purchased the final replacement computer and submitted my claim to a Trump's insurance company who told me that under NY state law, they can only pay up to $100.00 on my loss of $3,307.00. I called my insurance agent for my homeowner's policy and was told that if I put in a claim, my premiums will increase. I advised Trump's head of security of these facts and he said to give home a day or two to see what he could do. Ten days later, I asked for an update and he said that they would offer me a free two night stay in the future and that's it. I wouldn't stay there or any Trump hotel. They don't follow their own protocol of protecting your luggage and then have no sense of responsibility. They make promises of making you whole but they are just empty words. Stay away from the Trump Soho if you have to leave any bags with them.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Trump SoHo New York

Address: 246 Spring Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in New York City
#26 Family Hotel in New York City
#26 Business Hotel in New York City
#40 Luxury Hotel in New York City
#51 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump SoHo New York 5*
Number of rooms: 391
Official Description (provided by the hotel):
Adding distinction to the skyline, Trump SoHo® New York brings a new perspective of Manhattan from its 391 guest rooms, providing unparalleled views of the city from floor-to-ceiling windows in the deluxe and premiere rooms and suites. The Spa at Trump® features New York's only luxury hammam experience, relaxation rooms and fitness center. Trump SoHo is pleased to welcome the new signature restaurant Koi SoHo, featuring an imaginative menu of contemporary Japanese cuisine. Plan your business or social gathering in one of the hotel's exclusive meeting and event spaces. Unwind over cocktails in The Library or retreat to the seasonal Bar d'Eau with its outdoor pool deck. Possessing one of the city’s most coveted locations where SoHo meets Tribeca and the West Village with celebrated art galleries, restaurants, shopping and nightlife, Trump SoHo New York is downtown like you’ve never experienced. ... more   less 
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Also Known As:
Trump Soho New York Hotel New York City

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