We stayed for a week in May 2013 in Trump SoHo to celebrate our wedding anniversary.
We book the hotel thanks to the positive reviews in tripadvisor and also based on the fantastic trip we had in Trump Honolulu (anyway Trump Honolulu is for us a MUCH BETTER HOTEL)
We had a room on the 38th floor having a gorgeous view of Manhattan, especially we were so lucky with the fantastic weather. It was spring time at best - trees show fresh green, the tulips were all over the city, cherry blossom was at its max the time we have been there... Probably the best season in NYC unless you are a big sauna-lover or snow-aficionado.
Trump SoHo is very new, with all perks and modern amenities. We really liked the location – far from the madness of the crowds around Times Square and 5th Avenue – the place was ideal for shopping (Prince street, Spring Street, Bleecker Street shops and etc are nearby, dining with fantastic restaurants. A lot of great bars, restaurants and shops were a 5-15 minute walk. For example Aquagril is few hundred meters away, and this is one of the best seafood restaurants in NYC (fantastic oysters, and so on, highly recommended!)
The room was big enough for the NYC standards (40 sq.m) very new, the bed was great (so soft). We have a Nespresso machine in the room, also nice touch was a free bottled water provided every night for turn-down service. Automatic curtains come and go at the touch of a button, very nice so you wake up and enjoy the terrific views.
One of the “must do” things to do while in the area is to go for breakfast or brunch in the Bubby’s on Franklin str. Just a few minutes’ walk and you will enjoy the fantastic food Grandma style… Absolutely delicious.
What was strange for me was some of the services in the hotel. Before our trip I contacted the hotel 2 times providing request for simple restaurant reservations for Aquagril (as they are not at Open Table) and I did not have any reply.
Also when we checked in I asked on the reception did they have the information on my TRUMP CARD number and they did not have that. They said that they only get this information if you book directly with the hotel and not via travel agent. That was very strange because TRUMP CARD Privileges Program is a nice program that you have your Personal Preference Profile which gives all the information to Trump including the special anniversary dates and even preferences on you scent on the pillows and the type of the newspaper you prefer to receive in the morning. So my number was sent to Trump by my travel agent and also I gave it specifically during the check-in process, but there was absolutely no difference, it was like that this program do not even existed.
I discussed this and other issues with the Director of Front Office, Mr. Daniel Ng, which is a very polite and extremely experienced person, dedicated to hi-level service. The main issue was that because of lack of information in the hotel had no information about our anniversary date. Mr. Daniel took care of the things in his own hands and he made sure that we had fantastic time. He got us a bottle of champagne and chocolate covered strawberries in our room while we were out to dinner, we got rose petals on the bed with the heart shape and all over the bathroom. He also provided late check-out (6pm) at the time of our departure, all in all very nice gestures and you really felt the great hospitality. Mr. Daniel is very professional, and his efforts to make the customer happy are much appreciated.
I would recommend this hotel and I hope next time the TRUMP CARD Privileges Program will function much better!
It is nice hotel in excellent location!
Special recommendation for Morimoto (Japanese Restaurant in the Meatpacking District) – we had the best food and the Best steak in NYC. We visited number of other great NYC steakhouses (we went to Quality Meats, Keens Steakhouse, Wolfgang’s Steakhouse, BLT Prime and etc) but Morimoto had the best meat.
The highest you go the better the view is !
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing your experience at the Trump SoHo for your Anniversary. I am pleased that you enjoyed the amenities in our rooms and appreciate your feedback on our Trump Card Privileges Program. I thank you for your loyalty to the Trump Hotel Collection and look forward to welcoming you back on your next visit to NYC.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.