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“Fantastic location, great service - my only complain is the bed.” 4 of 5 stars
Review of Trump SoHo New York

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Trump SoHo New York
5.0 of 5 Hotel   |   246 Spring Street, New York City, NY 10013   |  
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Ranked #52 of 457 Hotels in New York City
Oslo, Norway
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Fantastic location, great service - my only complain is the bed.”
4 of 5 stars Reviewed January 1, 2013

This isn't exactly a family oriented hotel, but yet worked great for us while traveling with our one year old girl - she just loved the room.

View towards Manhattan was amazing, staff really treated us well - especially the guys at the entrance -, location in unbeatable and overall we felt very comfortable. Only minus, at least in my opinion, is the bed - way too soft, something that after some hours of sleep starts to feel uncomfortable, something that you don't expect from such a nice hotel.

Still, I would recommend this hotel for anyone wanting to stay in Soho area, even those travelling with children.

Room Tip: Needless to say, the higher your room is located, the best view tht you will get.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,975 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (573)
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Halifax, Canada
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 1, 2013

Lovely hotel in a great location. Offered an upgrade to a one bedroom suite for $75 when we checked in (which was quick but a little stuffily executed) we took it anyway, a standard offer I see from other reviews. Room was a one bedroom with living room and fireplace with a view of uptown. Beautiful linens, comfortable bed and great bathroom with rain shower. We didn't really use the living room so a standard room would have been fine, and the $75 could of paid for the extortionate parking! Typical of NY I guess but still a shock on the bill. Main entrance is not well sign posted, could have been walking into an office building vs a high end hotel. Location was the main draw of this hotel, close to Union square and all the great restaurants and shopping of Soho. Roof top bar was quiet and didn't have any atmosphere with typical NY prices for a martini.Shame. I'd pay an off season price of $300ish for it but never $600 in high season, not worth that. Have stayed in other trump hotels and Chicago is by far the best we have encountered. Tired of time square and uptown hotels but next time may try the Mondrian which looks just as nice.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, January 8, 2013
Dear ClarkyHalifax

Thank you for sharing your feedback. I am happy to hear you had a wonderful stay and enjoyed our downtown location in SoHo. I look forward to welcoming you back to the Trump SoHo on your next visit to NYC.

Best,
Andreas Oberoi
General Manager
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Berkshire
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 30, 2012

Stayed here for 5 nights over Xmas this year in a 1 bedroom suite which I booked online for 3 of us staying. On arrival I was told we had an upgrade to a 1 bedroom suite with a sofa bed which would cost an extra $75 per night (not really an upgrade as this is what I booked and paid for). However when I raised this with the staff they immediately waived the $75 per night charge (so I should think) and we were looked after like royalty. Whilst the hotel is in a great location it is quite dark and gloomy inside and everything is ferociously expensive despite not being in the same class as some other 5 star hotels I have stayed. That being said everyone at the hotel was hugely helpful, friendly and welcoming and it is the staff that differentiate hotels from each other and we couldn't have been looked after better. A great job from the team but the hotel itself needs a bit of work.

Room Tip: Only had experience of the 9th floor but was a nice room
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, January 4, 2013
Dear NicN0c

Thank you for sharing your feedback at the Trump SoHo. I am pleased to hear that you had a wonderful stay over the holidays and appreciate your kind feedback on our staff. I look forward to welcoming you back in the future.

Best,
Andreas Oberoi
General Manager
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Philadelphia, Pennsylvania
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 30, 2012 via mobile

This is one of my favorite hotels! Our suite was wonderful. We were put on the 23rd floor and looked out over the Empire State Building and the Hudson River. The marble bathroom was enormous for a hotel room and had a seperate shower from the bathtub. You could look out over the whole midtown skyline from the bathtub. The whole suite was controlled by an automation system so you could adjust the temperature, close the curtains, or turn on or turn off the lights from one of the control panels or from a TV remote. The room was also family-friendly with a pull out sofa and a connecting bedroom available to create a two-bedroom suite.The location was great right in the hert of SoHo. The prices are pretty good for a five star hotel in New York City. I would highly recommend this hotel to people traveling here and I will be returning.

Stayed April 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, January 4, 2013
Dear Travel EZ

Thank you for sharing your family’s experience. I appreciate you choosing the Trump SoHo as one of your favorite hotels in New York City. Please let me know if I can be of assistance with any future arrangements.

Best,
Andreas Oberoi
General Manager
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Montreal, Canada
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 29, 2012

Room 3612:
I would start with the positive:
1-Location is excellent. Far from the noise with a metro station (subway) at 3 minutes walk.
2-Good customer experience. Thanks especially to all the gentlemen who open doors always with a smile.
3- Expresso machine....Big fan!
4- Awesome view from the 36 floor but....see below.

The negative now:

1- A splandid view as said before that's unfortunaltely hidden by a sofa in the middle of the window. Design of the room needs to be improved. When you sit with a cup of coffe or tea, you do not want to face the bed but the great New York city view that costs you $$$.
2- I travel a lot around the world so that I went through all kinds of hotel. This one is the first to offer an upgrade (vip expedia member) for which you must still pay some ... still don't get it. I was honestly expecting more content that we stayed for 6 days. Do a good gesture to the customer or don't do it at all.
3-Unless I am mistaken, the towels and sheets have been changed daily even if they are not on the ground (bravo for the planet), but the floor was not cleansed...hair (mine) everywhere.
4- No recycling, at least no dedicated tray.
5- Small lobby...I guess it's New York

This is a 5 star no doubt about it but sorry it does not worth the price paid. This is why I m givin it a poor value.

I didn't try their spa and breakfest so not much to say.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, January 4, 2013
Dear EtoileFilanteduSud

Thank you for your feedback. I am sorry that we did not meet your expectations on this visit. I would be happy to discuss your stay personally with you, and can be reached at GMaoberoi@trumphotels.com or 212-842-5527. I look forward to speaking with you soon.

Best,
Andreas Oberoi
General Manager
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Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2012

My fiancee and I traveled up from Washington, DC to spend a pre-Christmas weekend in New York. We drove up on Friday and planned to spend the afternoon working in our respective offices. Upon arrival, the valets and bellhops immediately unloaded our car and valet parked the vehicle. We went straight to check-in where we were greeted by some amazing front desk agents. Each one took time to ask us questions about our trip up and plans for the weekend. We were there celebrating our recent engagement and the front desk agent with whom we checked in upgraded us to a 38th floor room with Hudson River views...amazing! We spent the afternoon working, but returned back to the Trump SoHo to find champagne, strawberries, and a card entitling us to two days of in-room continental breakfasts.

Needless to say, our stay was amazing and the staff made things even better! To top it all off, I had parked my car about 3 blocks away on an adjacent street on our day of check-out. Traffic was getting rough and in an attempt to make things easier the bellhop rolled our bags the distance to the car and helped us load up.

I have stayed many places in NYC and lived there as well, however, the Trump SoHo will be my new 'home away from home' in NYC!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, January 3, 2013
Dear Cabell R

Congratulations on your engagement, I am pleased to hear that our team was able to make your stay a memorable one. I appreciate you sharing your experience and look forward to welcoming you and your fiancée back to the Trump SoHo.

Best,
Andreas Oberoi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 28, 2012

We stayed here for a week in the 1 bedroom suite and it was just lovely. Great service, new facilities and nice location. The food is expensive but you have to expect it at a 5 star hotel in NYC. Another trump success.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, January 2, 2013
Dear BC777

Thank you for sharing your family’s experience at the Trump SoHo. I am pleased to hear you enjoyed your suite accommodation and our downtown location. I look forward to welcoming you back in the future.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trump SoHo New York

Address: 246 Spring Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in New York City
#23 Business Hotel in New York City
#27 Family Hotel in New York City
#40 Luxury Hotel in New York City
#51 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump SoHo New York 5*
Number of rooms: 391
Official Description (provided by the hotel):
Adding distinction to the skyline, Trump SoHo® New York brings a new perspective of Manhattan from its 391 guest rooms, providing unparalleled views of the city from floor-to-ceiling windows in the deluxe and premiere rooms and suites. The Spa at Trump® features New York's only luxury hammam experience, relaxation rooms and fitness center. Trump SoHo is pleased to welcome the new signature restaurant Koi SoHo, featuring an imaginative menu of contemporary Japanese cuisine. Plan your business or social gathering in one of the hotel's exclusive meeting and event spaces. Unwind over cocktails in The Library or retreat to the seasonal Bar d'Eau with its outdoor pool deck. Possessing one of the city’s most coveted locations where SoHo meets Tribeca and the West Village with celebrated art galleries, restaurants, shopping and nightlife, Trump SoHo New York is downtown like you’ve never experienced. ... more   less 
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Also Known As:
Trump Soho New York Hotel New York City

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