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“wonderful staff” 4 of 5 stars
Review of Trump SoHo New York

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Trump SoHo New York
5.0 of 5 Hotel   |   246 Spring Street, New York City, NY 10013   |  
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Ranked #42 of 449 hotels in New York City
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“wonderful staff”
4 of 5 stars Reviewed October 12, 2012

The hotel is truly a gem in terms of what it offers in combination with its location. Unfortunately if you want to stay downtown you have to pay a steep price for a small, dimly lit room with sub-par service. Not at the trump! Trump Soho offers uptown amenities and services at a downtown location. Large spaces, bright rooms with a beautiful view, wonderful spa.
The staff are truly wonderful, from the people at the concierge, to the doormen and housekeeping, everyone is friendly.
But, and for a foodie like me this was a big but, the room service is terribly lacking. When you are being charged high hotel prices PLUS 20% gratuity you would expect the food to atleast be good. Having stayed for an extended time i can say it is mediocre at best. My turkey burger was like a rock, bland and unappetizing. My breakfast usually took 30minutes to come every day even if i ordered just a bowl of berries, but to be fair if you wanted breakfast at a certain time you could request it and it would be there.
Overall i definitely recommend the trump soho, just not dining in.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 17, 2012
Dear Matilda_Liv

Thank you for sharing your experience at the Trump SoHo. I am pleased to hear you enjoyed our spa and the views from your room. I appreciate your feedback about our in room dining and look forward to welcoming you back in the future.

Best,
Andreas Oberoi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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katy,Texas
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 12, 2012

Just returned from the trump soho after going to Texans game.This hotels location is crazy good.You couldn't shop at every store within walking distance in to days.The staff is very helpful with reservation and great directions.The room well lets just say push one button and blinds open to great view of city.The bed is so great my wife wants to buy one.

Room Tip: Choose city view it can't be beat
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 17, 2012
Dear rmyoung281

Thank you for sharing your feedback with the Tripadvisor community. I am happy to hear you enjoyed the comfort of our beds and appreciate your kind comments about our staff. I look forward to welcoming you and your wife back to the Trump SoHo.

Best,
Andreas Oberoi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley Springs, West Virginia
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 10, 2012

It's a lovely hotel with a great location in SoHo, easy walking distance to Greenwich Village, Little Italy, the Meatpacking District, and Chinatown. The subway stop is right on the corner and gives you one train access uptown, midtown (including Theatre District), and two stops from the WTC Memorial. The concierge was very helpful though I did get quite a bit of attitude from one of the front desk staff during the day shifts. Bed was super comfortable, view was amazing of the skyline and Hudson river, and the room was fully automated - which is awesome until it breaks down at night and there are no telecommunications personnel there to fix it. We went without phones and tv for a couple days :( Only other oddity is that the spa is pay-for-service even just to use the sauna or steam room. That's right, for $750 a night in a suite you don't even get access to the basic Spa amentities. Guess I'd like a little more pampering for the money! All-in-all it's a nice place and Koi has decent sushi but if I'm being honest I don't think the suite is worth the $750 a night ... just my opinion

Room Tip: I would ask for a room facing north to get the best view of the skyline, including the Empire State...
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 8, 2012

We could not have found a better place to stay in Soho.
The service was excellent and the room was amazing...we hated to leave our 30 th floor view of NY and the electric drapes a real treat...you don't even have to get out of bed! If you want to totally spoil yourself...this hotel is for you.
The spa was also wonderful.
Breakfast room, a bit on the dark side, would have preferred the drapes open, but the food was good and the coffee kept coming!

Room Tip: ask for a corner suite...the higher up the better....we had a one bedroom suite...it was amazing
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 15, 2012
Dear Ann34618

Thank you for sharing your family’s experience at the Trump SoHo. I am pleased to hear you enjoyed the views from your suite and had a wonderful experience at the spa. I look forward to welcoming you and your family back in the future.

Best,
Andreas Oberoi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 8, 2012

What a great place to stay! The hotel had great amenities, and the staff was Awesome! We went to NYC for my wife's birthday. When we checked in they congratulated us on a birthday, brought up some delicious birthday cupcakes with a birthday card. Everyone working at the Trump Soho went out of their way to make sure our experience was unforgettable( in a good way ;) )!

This was our first stay in NYC. We visited uptown and Central park, but felt it was perfect to make Soho our place to stay ( quiet, couldn't imagine staying at Time Square Area). We were right by the Subway, and the Doorman were very helpful on how to use the system. Great shopping and food....what more can you ask for?

The Bed were super comfortable! Very modern with push button, opening curtains and closing...turning on lights...

Room Tip: Make sure you tell them if you are going for a special occasion.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 15, 2012
Dear fooddentista

Thank you for sharing your feedback at the Trump SoHo. I appreciate your nice comments about our staff and am pleased to hear that we helped to make your wife’s birthday a very memorable one. Please let me know if I can be of assistance with any future arrangements.

Best,
Andreas Oberoi
General Manager
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Banbury, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 7, 2012

I would like to start by apologising to the Trump Soho for the late review as we stayed here for 5 nights in sep/oct 2011, but as it came to our 1 year anniversary of our stay we thought that we had to put a review of our experience at this amazing hotel.

This was our first trip to NYC and as it was for a special occasion (my 30th Birthday) so we wanted to stay in a really nice hotel. We found the Trump Soho on Tripadviser and due to the good reviews decided to book. We took advice given in previous reviews and booked a deluxe room which would guarantee us a room above the 26th floor and we also contacted the Hotel a few weeks before our trip to advise that we were coming for a special occasion and if possible we would like a room with a view of the Empire State Building.

Upon our arrival we were told that our room had been upgraded and we were on the 44th Floor (Up in the clouds). Well we were not dissapointed, our room was fantastic and extremley large compared to all the other hotels we had been looking at. The bathroom was almost as big as the bedroom wih a double vanity unit and bath next to the window. All the furnishings were to the highest standard and the simplicity of the room really made it feel luxiourious. Under normal circumstances the quality of the room would have been enough but what made it was the view. We asked for a view of the Empire State Building and that's what we got! It was simply outstanding to have an uninterupted view of the Empire State and the whole of the midtown skyline.

The view however was probably even better at night. To experience the bright lights of New York from your bath tub was simply amazing. This is luxury and was worth every penny.

To make the stay even more special, my boyfriend proposed to me and had told the hotel of his plan so when we returned to our room that night there was Champagne and strawberrys and red rose petals on the bed and in the bath. A touch that made the evening perfect. Many thanks to Sara Ledesma from the attache team for orgainising all of this and making the trip extra special.

As for the location of the Trump Soho we were a bit concerned that it would be too far away from midtown but we need not of worried. It is far enough away from the hustle and bustle, but as there is a subway station a couple of blocks away you are 10/15 minutes from times square and other sites. It is also in a great location for some fantastic restaurants (especially italian). If you like pizza we would recommend Ben's pizza on Spring St. There is a great diner only one block away on Vandam st where we had breakfast on a few occasions and a Starbucks across the street.

I cannot say enough about this hotel, from the staff, to the rooms everything was perfect! If you want to stay in a hotel where you have spectacular views, get first class service and the most comfortable bed you will ever sleep in then this is the hotel. We can't wait to come back - maybe for our honeymoon!

A big thank you to all the staff at the Trump Soho for making this a holiday of a lifetime that we will never forget.

Room Tip: We would recommend staying in a deluxe room as it guarantees you to be higher than the 22nd floor so...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 15, 2012
Dear James W

Thank you for sharing your experience at the Trump SoHo for your engagement and 30th birthday. I am happy to hear we were able to exceed your expectations and help make your trip an unforgettable one. I appreciate your kind comments about our staff and look forward to welcoming you back in the future.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Costa Rica
Top Contributor
53 reviews 53 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 6, 2012

We were completely overwhelmed by hotel choices for our very first trip to NYC! There are more options than you can even find the time to research, and you sure don't get much for your money compared to other destinations. Knew we preferred a "grittier" part of town, with some flavour, and Soho seemed like a great fit. After weeks of research, the Trump Soho kept leaping to the top of our list (mostly due to TA reviews and the Trump's reasonable rates). We were hesitant to stay in a Trump hotel, as we thought it may be too over-the-top and conservative, but we didn't get that vibe here at all. So glad we made this choice! We loved our stay here.

The rooms here aren't cheap, but great value for NYC for the size of room, amenities, and spectacular views. It was an anniversary trip for us, and they upgraded us to a higher room for free, which was very appreciated. Since this hotel is taller than anything else around it in Soho, the views are unbelievable! We could see from the Empire State Building to the Brooklyn and Manhattan bridges, and everything in between. Beautiful!

All of the staff was friendly and helpful, but the big stand-out to us was Angel, one of the doormen. Always smiling and helpful, sincerely, without being over the top. Chatting with him every time we came and left the building became was one of the highlights of our stay!

Soho is a central location to so many things - you can walk to Wall Street, Ground Zero, Chinatown, etc. and Time Square was a short taxi ride. (BTW, if you are interested in watching the bell being rung at the NYSE, you no longer can unless you someone who works there lets you in...this was a bummer for us, since we had always wanted to see this!)

When we come back to NYC, we will definitely stay here again! Highly recommend.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 10, 2012
Dear BTMJ

Thank you for staying at the Trump SoHo for your anniversary. I am pleased to hear we were able to make your stay a memorable one. And thank you for the nice comments about Angel, I will be sure that he is recognized. I look forward to welcoming you back in the future.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Trump SoHo New York

Address: 246 Spring Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in New York City
#20 Business Hotel in New York City
#29 Luxury Hotel in New York City
#30 Family Hotel in New York City
#57 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump SoHo New York 5*
Official Description (provided by the hotel):
Adding distinction to the skyline, Trump SoHo® New York brings a new perspective of Manhattan from its 391 guest rooms, providing unparalleled views of the city from floor-to-ceiling windows in the deluxe and premiere rooms and suites. The Spa at Trump® features New York's only luxury hammam experience, relaxation rooms and fitness center. Trump SoHo is pleased to welcome the new signature restaurant Koi SoHo, featuring an imaginative menu of contemporary Japanese cuisine. Plan your business or social gathering in one of the hotel's exclusive meeting and event spaces. Unwind over cocktails in The Library or retreat to the seasonal Bar d'Eau with its outdoor pool deck. Possessing one of the city’s most coveted locations where SoHo meets Tribeca and the West Village with celebrated art galleries, restaurants, shopping and nightlife, Trump SoHo New York is downtown like you’ve never experienced. ... more   less 
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Also Known As:
Trump Soho New York Hotel New York City

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