Great newer rooms. Nice contemporary decor. Very comfortable beds and technology. We were in a one bedroom suite with a bath and powder room. Our master bath had one sink though I noted some photos show rooms with two. Great shower, bath. Door on toilet but not on the actual room of the bathroom. Very open. Excellent light in the room b/c the windows are floor to ceiling. Staff is definitely distant and do not make an effort to know their guests. Location is on the edge of Soho. 3 block walk from great shopping, restaurants, etc and the real Soho experience. Not bad. We stayed during the Summer and so actually used the pool which we normally would not in NY. It was really nice to have to relax and read/ have a drink or coffee. The pool/ spa area is immaculate. They don't exactly jump to seat you or get you a towel for the chair even though there are lots of people working and watching who comes in and out. I saw this on multiple days. You had to ask them to do so, but once seated it is a lovely little spot. They have a great little bar next to it. Surprisingly this tiny poolside bar was a nice option for an after dinner drink in the hotel and we made use of it and were always surprised it was well utilized. (Open til midnight, though one night a big group came in and they stayed open longer.) Spa manager was super friendly and welcoming. Housekeeping was notably good and asked if you needed anything, seemed to care. Koi will open, but there was no real restaurant during our stay, just the library for breakfast which was adequate for our needs. Service really fell short in the concierge dept. during our stay in many different ways. We travel a great deal personally and professionally and got a sense that the concierges were not trained as such. They really fell short of our expectations for a NYC 5 star hotel. Not only did they not have info, they gave incorrect info. We stayed at the the hotel on the 4th of July and were told that all the shops in the area were closed. We noticed that people were coming in with all sorts of packages and went to the area we asked about. 100s of stores were open and in fact it was a big sale day. We tried to come up with a plan for the evening with another concierge. She was apologetic about the earlier mishaps and said the concierge prior had only been working in the area a week. She was very nice but didn't seem to know that we had a teen with us in the room (that should have been on the reservation and we were staying on a family package) and sent us to an 21 and older beautiful venue to see fireworks, so that didn't work out. I called to get info several times on various days at different times, and was put on hold far too often and too long. Also interesting is that before I got to the hotel they were super-responsive via email, just during the stay it was challenging. Other times the concierge and attaché both did not know what I was talking about when asked to describe a fairly major NY venue - Eataly, a huge amazing food market 25 blocks away is a good example. Just surprising, they cant know everything but that is not too obscure, I have heard of it and read about it on the West Coast and so wanted to check it out. We have stayed at the Mandarin, Setai, and Four Seasons. All have much more professional concierge staffs that we needed a much greater level of service from than we did this trip. It can make a huge difference in Manhattan. Toward the second half of my stay I stopped using the concierges much and used Menupages, Opentable and other internet sites which seemed to work out better for us, though takes some time. The other hotels we have stayed at were all much stronger in that dept, though the actual room at the Trump compares favorably. Location is a personal choice. Because I had a teen with me and was visiting a young adult I thought the downtown location was more casual and fun this trip. Loved being in Soho but the hotel was definitely a less polished experience in some ways. They make some basic mistakes at this hotel, which is too bad, b/c the property is nice, they seem to care when they do and you point it out, it would just be nice if they had their act a bit more together.They really need more front desk and concierge accessibility. Toward the end of a 10 nt stay I was told if I wanted a late check out to call the front dest the day I needed it, that it could not be prearranged. I called 5x between 9 and 1 and left 2 messages, could not get through to or get a call back from the front desk manager. I needed to know whether it was possible to structure my day. Sensing my frustration, the operator took action and worked it out. It was granted but could they not have done this on the first or second call? Trying to reach the concierge from outside the hotel, and sometimes even in was extremely challenging. I was put on very, very lengthy holds multiple times. Interestingly, the doormen were really great. We would return if I wanted specifically to be downtown and got a good rate. I did need to extend this trip and they were able to extend my stay in my room at a better rate which was effectively and upgrade. Very much appreciated. Beds are very comfortable but even with great new windows there is still loud traffic noise, even as high as the 17th floor. You are right near the entrance to the Holland Tunnel. Even coming in at 2 am it sounded like there were motorcycles outside frequently. That is the view side toward the water so that might be the tradeoff. Very tall hotel thought so try to get the highest floor.
- Official Description (provided by the hotel):
- Adding distinction to the skyline, Trump SoHo® New York brings a new perspective of Manhattan from its 391 guest rooms, providing unparalleled views of the city from floor-to-ceiling windows in the deluxe and premiere rooms and suites. The Spa at Trump® features New York's only luxury hammam experience, relaxation rooms and fitness center. Trump SoHo is pleased to welcome the new signature restaurant Koi SoHo, featuring an imaginative menu of contemporary Japanese cuisine. Plan your business or social gathering in one of the hotel's exclusive meeting and event spaces. Unwind over cocktails in The Library or retreat to the seasonal Bar d'Eau with its outdoor pool deck. Possessing one of the city’s most coveted locations where SoHo meets Tribeca and the West Village with celebrated art galleries, restaurants, shopping and nightlife, Trump SoHo New York is downtown like you’ve never experienced. ... more less
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- Also Known As:
- Trump Soho New York Hotel New York City