I was extremely disappointed with your staff during my stay at your hotel. Before I made a reservation I called to enquire if I could leave my luggage overnight and was informed we could.
My family and I were planning to stay in NY from the 18 Aug – 24 Aug, but we were going to Woodbury for a night (on the 21 Aug), thus we wanted to leave some of our luggage at the hotel for one night. Since we were informed we could, we made the booking to stay at your hotel.
When I checked in on the 18 Aug, I confirmed again and asked if I could if I could leave my luggage over night as I was checking out on the 21 Aug and will be returning to stay at Days Inn on the 22 Aug until 24 Aug. The staff at the reception (Stephan) said no problem.
When I checked out on the morning of 21 Aug, Coral Castillo informed I that we could not keep the luggage over night. We had quite a few luggages as my son was going to further his studies at a University in the US. We were shocked by the change but your staff refused our request despite us explaining we already had confirmation we could leave the luggage overnight. Coral was cold, distant and totally unhelpful.
So we had no choice but to bring all our lugagges to Port Authority, rented a space to store our luggages for the night and then upon our return bring all the luggages back to Days Inn Hotel the next day. Besides the inconvenience, the rental charges at Port Authority was not cheap so we had to repack our luggage at Port Authority there and then so we do not need to rent so much of space.
Upon our return to Days Inn on the 22 Aug, Stephan informed us that it was a misunderstanding and he was sorry. Thank You for the apology – but it is so simple to stand behind the counter and just say sorry. To say it was an inconvenience and stressful was an understatement. The luggage which I did not store at Port Authority and brought to Woodbury, I had to lug them throughout my whole day shopping at Woodbury. Try dragging a big luggage that weighs close to 50 pounds when you go shopping and tell me what it feels like.
Honestly, if your staff had been upfront and honest with us about your overnight luggage policy, it wd hv been fine with us as we will just go ahead and book other hotels which do cater for overnight luggage storage.
I have enjoyed my stay in the US except for the incident at your hotel, which marred my holidays.
I will never ever stay in this hotel ever again. I am a member of Wyndham Group Rewards and have stayed in other Wyndham hotels which I have been very happy with. Staying at Days Inn Broadway was the worst hotel experience I have ever encountered.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.