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“The room was scary” 1 of 5 stars
Review of Days Inn Hotel New York City - Broadway

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Days Inn Hotel New York City - Broadway
2.0 of 5 Hotel   |   215 W 94th St & Broadway, New York City, NY 10025 (Upper West Side)   |  
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Ranked #376 of 464 Hotels in New York City
Denver, Colorado
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“The room was scary”
1 of 5 stars Reviewed September 13, 2013

I previously had given this hotel a somewhat positive review, partly because for whatever reason they always gave us a free upgrade to top floors that have been remodeled and are ok. On our last visit we were offered a $50 upgrade for presumably a nicer room and a fruit basket and few other trinkets and we declined. They put us in Room 1004. My God! The wallpaper was falling off, it smelled, it was truly disgusting. We couldn't wait to get out of there the next morning.
We stayed in the past in part because of the rate but if we have to pay another $50 a night to get the top floors, it isn't worth it.

Room Tip: If you aren't on the top couple floors, be very, very afraid
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,330 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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Leicester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 10, 2013

This hotel room must have last been redecorated during Prohibition! I could not believe the degradation in this room. It had an overpowering odour of stale, decaying and very old furnishings. I felt I was being punished for past indiscretions in my life by having to sleep in this dump. It was awful and a nightmare! On entering the room, which took time some doing because of the magnetic card malfunctions, I was taken aback by the broken furniture, decaying carpet and the bathroom.....something from a period of long ago. The tiles are cracked like they have been forced apart by a pipe poking through the wall. In all my life and in staying in hotels in third world countries, nothing compared with this utter and absolute disaster of a hotel room. DO NOT STAY THERE!!!

Room Tip: ....don't stay in this hotel in any room even if it is the only hotel with a vacancy in New York...
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  • Stayed September 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed September 7, 2013

Stayed here for 4 nights at the end of August and found the hotel to be fine. I love the location with many bars and shops within a 10 minute walk and the subway a 30 second walk.

Rooms smallish but fine, coffee maker and cable TV supplied.

Would stay here again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 5, 2013

I was extremely disappointed with your staff during my stay at your hotel. Before I made a reservation I called to enquire if I could leave my luggage overnight and was informed we could.

My family and I were planning to stay in NY from the 18 Aug – 24 Aug, but we were going to Woodbury for a night (on the 21 Aug), thus we wanted to leave some of our luggage at the hotel for one night. Since we were informed we could, we made the booking to stay at your hotel.

When I checked in on the 18 Aug, I confirmed again and asked if I could if I could leave my luggage over night as I was checking out on the 21 Aug and will be returning to stay at Days Inn on the 22 Aug until 24 Aug. The staff at the reception (Stephan) said no problem.

When I checked out on the morning of 21 Aug, Coral Castillo informed I that we could not keep the luggage over night. We had quite a few luggages as my son was going to further his studies at a University in the US. We were shocked by the change but your staff refused our request despite us explaining we already had confirmation we could leave the luggage overnight. Coral was cold, distant and totally unhelpful.

So we had no choice but to bring all our lugagges to Port Authority, rented a space to store our luggages for the night and then upon our return bring all the luggages back to Days Inn Hotel the next day. Besides the inconvenience, the rental charges at Port Authority was not cheap so we had to repack our luggage at Port Authority there and then so we do not need to rent so much of space.

Upon our return to Days Inn on the 22 Aug, Stephan informed us that it was a misunderstanding and he was sorry. Thank You for the apology – but it is so simple to stand behind the counter and just say sorry. To say it was an inconvenience and stressful was an understatement. The luggage which I did not store at Port Authority and brought to Woodbury, I had to lug them throughout my whole day shopping at Woodbury. Try dragging a big luggage that weighs close to 50 pounds when you go shopping and tell me what it feels like.

Honestly, if your staff had been upfront and honest with us about your overnight luggage policy, it wd hv been fine with us as we will just go ahead and book other hotels which do cater for overnight luggage storage.

I have enjoyed my stay in the US except for the incident at your hotel, which marred my holidays.

I will never ever stay in this hotel ever again. I am a member of Wyndham Group Rewards and have stayed in other Wyndham hotels which I have been very happy with. Staying at Days Inn Broadway was the worst hotel experience I have ever encountered.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed September 4, 2013 via mobile

Reasonably clean near subway station and all night supermarket this is really a budget travellers hotel .
Would I stay here again?
Yes if got for reasonable price
Would not pay more than 100 dollars a night for a single room with queen size bed and en suite

Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed September 4, 2013 via mobile

We stayed here for 9 nights in July 2013. I'm not sure if I would or wouldn't recommend this place. The rooms need a serious upgrade! The hallway carpet never looked clean (minor issue I know). The lady who is supposed to help with tour information was so unhelpful and acted like we were just a nuisance asking her questions. She told us a certain tour wasn't available so we called up ourselves and booked in for the exact day she had tried. The lifts were the biggest nightmare of all. So slow to move and open, and it took us a solid 10 minutes some days to even get an elevator. I would hope they actually get serviced. The best thing about this place was the location, right near a subway platform. Apart from that... Pretty average.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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mississauga
2 reviews
5 of 5 stars Reviewed September 3, 2013

Staff were excellent. We arrived early knowing we would not be able to check. Doorman Ronald was very friendly and helpful in taking our bags for us so we could enjoy our first day. The lady on the desk, who turned out to be the Manager, was dealing with a rather difficult guest when we arrived. She was very polite and professional throughout the interaction. She was very friendly in every encounter we had with her over the course of our stay. Her name is Coral.. Thank You so much. Hotel is literally steps away from the subway.. 2 stops to Times Square. Manhattan diner round he corner, good food, good prices, big portions.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn Hotel New York City - Broadway

Address: 215 W 94th St & Broadway, New York City, NY 10025
Phone Number:
Location: United States > New York > New York City > Upper West Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #376 of 464 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Days Inn Hotel New York City - Broadway 2*
Number of rooms: 347
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Also Known As:
Days Hotel New York City
Days Inn New York City
Days Hotel Broadway New York
Days Broadway Hotel

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